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Casa de Shalom

3.0 star property

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January 2025

Photo gallery for Casa de Shalom

View from room
Terrace/patio
Reception
Reception
Family Shared Dormitory, Refrigerator, Garden View | 1 bedroom, memory foam beds, individually decorated

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
    Room service
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Brownie Street, Content Gardens, Ocho Rios, Saint Ann
  • Coconut Grove Shopping Village
    7 min walk
  • White River Reggae Park
    14 min walk
  • Prospect Plantation
    2 min drive
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    14 min drive

Room options

View all photos for Family Shared Dormitory, Refrigerator, Garden View

Family Shared Dormitory, Refrigerator, Garden View | 1 bedroom, memory foam beds, individually decorated

Family Shared Dormitory, Refrigerator, Garden View

  • 517 sq ft
  • Sleeps 4
  • 4 Twin Beds OR 2 Twin Beds

View all photos for Room

Room | 1 bedroom, memory foam beds, individually decorated

Room

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, memory foam beds, individually decorated

Deluxe Room

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

About this property

Casa de Shalom

3-star Ocho Rios hotel with restaurant
Along with a restaurant, this smoke-free hotel has a snack bar/deli and a conference center. WiFi in public areas is free. Additionally, coffee/tea in a common area, conference space, and dry cleaning are onsite.
Casa de Shalom offers 15 air-conditioned accommodations with complimentary bottled water and irons/ironing boards. Each accommodation is individually furnished and decorated. Beds feature memory foam mattresses. 32-inch Smart televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

The hotel offers a restaurant and a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a meeting room and limo/town car service. Event facilities measuring 2500 square feet (232 square meters) include a conference center. For a surcharge, the property provides a roundtrip airport shuttle and an area shuttle. This Ocho Rios hotel also offers a terrace, tour/ticket assistance, and a garden.

Casa de Shalom is a smoke-free property.

Casa de Shalom has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (2,500 square feet of space)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are available for USD 40.0 per night

Property payment types

Important information

Optional extras

  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Crib (infant bed) fee: USD 40.0 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Casa de Shalom
Casa de Shalom Hotel
Casa de Shalom Hotel Ocho Rios
Casa de Shalom Ocho Rios
Casa De Shalom Jamaica/Ocho Rios
Casa Shalom Hotel Ocho Rios
Casa Shalom Hotel
Casa Shalom Ocho Rios
Casa de Shalom Hotel
Casa de Shalom Ocho Rios
Casa de Shalom Hotel Ocho Rios

Casa de Shalom Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 35 out of 81 reviews" "
Rating 8 - Good. 29 out of 81 reviews" "
Rating 6 - Okay. 9 out of 81 reviews" "
Rating 4 - Poor. 0 out of 81 reviews" "
Rating 2 - Terrible. 8 out of 81 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Shekera

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scam scam
I booked this place, when i got there the security was very rude and said everyone hlleft for the day and they weren't expecting anyone. So therefore i was unable to spend the night. I contacted hotels.com and got disconnected and they never reached backed to me. So basically i got scammed. I meet another guest there said the booked using this site and they never got a room either.
Stayed 2 nights in Jul 2021

6/10 Okay

Verified traveler

Traveled with group
I can't rate this property or my stay because unfortunately i did not stay at the facility. They had no reservation for me, although i made reservations through Expedia.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is closed and never spent a day in the hotel. I want a refund since I had to go find a resort than stay over in Ocho Rio.
Stayed 5 nights in May 2021

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Stayed 1 night in Dec 2020

6/10 Okay

Kathy, Hazlehurst, MS

Traveled with partner
Liked: Staff & service
Disliked: Amenities
We didn't realize the property was located in a less than desirable location. We walked outside and the desk clerk/manager came out and told us it wasn't safe to leave the property. She actually pointed out landmarks not to walk past; basically right outside the gate. There wasn't an elevator to access the 2nd floor. (My husband uses a cane.) We only had hot water for about 2 of the 7 days there. We even lost TV service for about a day & half and the internet was spotty at best. However, the rooms were clean and spacious, although we did have to use our bug/insect repellant to kills ants around the sink area. The property only provides breakfast so you have to go elsewhere for all other meals. Each trip into town was $25 USD using the hotel recommended driver. We were seeking a less "touristy" area, but still wanted certain things like hot water, safe and bug free area. We would not recommend or stay here again.
Stayed 7 nights in Dec 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was no hot water and there were bugs in the room. There was a lot of noise from their security system; and it was very loud so it disturbed our sleep. The breakfast was very bad, we got cold scrambled eggs. Also, the property is not situated at a convenient location, nothing nearby. We will not stay here again and will not recommend to others.
Stayed 2 nights in Dec 2019

2/10 Terrible

Sandipan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Worst Hotel Experience of Jamaica
DO NOT STAY IN THIS HOTEL. Greeted by an eerie silence, with below average staff. Very slow and inefficient. Imagine, walking in after a 3 hour drive along the potholed ridden A4 and finding NO WIFI and NO HOT WATER. Had to suffice with a cold shower. Reported the 2 issues to 2 separate hotel staff people. The kicker was lack of empathy or accountability from the hotel manager, Andre Davis. Blamed the internet service provider for lack of WiFi. I believe he has never taken a course in customer service - customers have a contract with the hotel, not the service provider. He committed to calling me back about credit for at least the lack of hot water facilities because I was only staying for a night and checked out. NO CALL or MESSAGE until the time of me writing this review. I will be disputing the charges because if I just wanted a bed to sleep in, I would have stayed in a cheaper hostel. NO SENSE OF CUSTOMER SERVICE!! The breakfast wasn't ready until 8:45 am in spite of taking our order the previous night. The only silver lining was the easy access to A3 to get to Blue Hole and Dunn's River Falls & Park, firm bed and decent breakfast.
Stayed 1 night in Dec 2019

8/10 Good

Trinithat, Toronto

Traveled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was a good size and very clean but very little hot water.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Dor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the courteous and friendly staff food was great Guest house was clean. I wish they had a pool and was located on the beach
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and very close to Dunn river falls and blue hole and many other beautiful attractions. A young lady at the front desk named Alicia was extremely pleasant and welcomed us with warm arms and was very helpful and polite. The Jamaican breakfast is delicious and the young lady that served us was also very friendly and kind. I would recommend anyone to stay there.
Stayed 3 nights in Apr 2019

8/10 Good

Gary, Atlanta Ga.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is satisfactory. The staff are very friendly. These incldes the cook, the f4ont desk personnel and and supervisor Ms. Suzette Hinds.
Stayed 1 night in Apr 2019

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, clean, no hot water though!
For the price and location, this was a nice hotel! For security, there's a gate that closes at 10 PM with a guard present. Oddly they give you a wristband to wear to show the guard to be able to get in after hours.They had our booking made through Hotels.com, there was no issue with check-in, and every staff member we met was super nice! There is breakfast included which is freshly prepared for you starting at 8:30 AM, either continental or Jamaican style. The continental breakfast is more western style, with an omelette, sausage, bacon, plantains, and pancakes or toast. The Jamaican breakfast consists of greens with salted fish, local bananas (not very sweet), a "dumpling" (sort of a dense dough ball), some yucca, and some plantains. We're glad we tried the Jamaican breakfast to get some local flavor, but we didn't end up liking the taste very much and opted for the continental on the second day. The room that we got (room 101) was spacious and clean with tile floors throughout. The AC worked very well, but our chief complaint is that, like other reviews stated, there is simply not enough hot water. Even though we asked for the hot water to be turned on, we found we got about 1 minute of hot water, followed by only cold. So if hot showers are something you can't live without, this may be a place to avoid. The pillows provided were a bit uncomfortable, as they are decorative style, so kind of rough (and of questionable cleanliness).
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Casa de Shalom is a wonderful place to spend your vacation or holiday I would recommend anyone to go and visit this place in Ocho Rios 5mins away from the town additional breakfast is delicious every day I have a different meal and room is nice with condition on television with cable,Wi-Fi, and free parking Not to Mention the staffs they are amazing.
Stayed 4 nights in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
Pros: • Great free breakfast, all you can eat. Its Jamaican cuisine which I was unfamiliar with but I was very much pleased with it • Nice, helpful, friendly staff • Relatively clean rooms and shared areas • My room was pretty massive in size for the price, came with a small kitchen Cons: • My first two nights I experienced cold or just barely warm water for showers. It appears that the water may be hotter during earlier periods of the day. Nonetheless, a guest should never have to experience cold showers, it’s really annoying. • The staff either decided to not clean my room or forgot to clean it for two days • No alarm clock in the room • No hand held mirror or pull out mirror • Room had an ironing board but I did not see an Iron • The curb appeal of the hotel isn’t that great, potholes and things on the way leading up to it. Hotel looks likes its surrounded by a series of alley ways vs. actual streets • The guest Wi-Fi is an absolute joke, it barely worked. To get the real Wi-Fi I had to ask to use the Wi-Fi that the staff uses. Pretty annoying. • The water pressure in the shower was not great at all • Electrical issues: experienced slow charging of electronics, some of my small hair appliances did not work. It’s possible that the outlets are outdated or doesn’t have enough volts or something. • They also double charged me, once when I booked via my online travel agent and the other when I arrived at the hotel. They took forever to refund the money (like 4 weeks).
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Jan 2019

10/10 Excellent

Verified traveler

Stayed 8 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It a simple reasonable place to stay. It’s close by Dunn’s waterfall.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Staff & service
Stayed 1 night in Dec 2018

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were phenomenal, the building old but clean, the neighborhood sketchy but they had security. The home-cooked breakfast was huge, nourishing, and well-prepared.
Stayed 2 nights in Dec 2018