Hotel Riu Ocho Rios - All Inclusive

3.5 star property

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Photo gallery for Hotel Riu Ocho Rios - All Inclusive

6 bars/lounges, 2 swim-up bars, 2 poolside bars
Private beach, white sand, sun loungers, beach towels
4 restaurants, dinner served, Italian cuisine
Aerial view
BBQ/picnic area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Bar

Explore the area

Map
Mammee Bay, Ocho Rios, Saint Ann
  • Dolphin Cove
    ‪6 min drive‬
  • Dunn's River Falls
    ‪7 min drive‬
  • Mystic Mountain
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪32 min drive‬

Room options

Double Room, Ocean View (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Double Room, Oceanfront (B2C-US)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (Deluxe - E)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Room (U)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (U)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Family Room, 2 Bedrooms (U)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Family Room, 2 Bedrooms (B2C-CA)

  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room, 2 Bedrooms (E)

  • 640.5 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

Double Room, Garden View (C)

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (C)

  • 301 sq ft
  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (C)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Junior Suite, Oceanfront (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

Suite, Ocean View (B2C-US)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-US)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (U)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • 366 sq ft
  • Sleeps 8
  • 2 Double Beds

Double Room, 2 Bedrooms, Ocean View (U)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 366 sq ft
  • Sleeps 8
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (C)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Double Room, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Garden View (B2C-CA)

  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room (B2C-CA)

  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • Sleeps 6
  • 4 Double Beds OR 2 King Beds

Double Room, Oceanfront (U)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (B2C-US)

  • 301 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Room (B2C-US)

  • 301 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Partial Ocean View (L)

  • 301 sq ft
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Ocean View (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Garden View (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • Sleeps 8
  • 4 Double Beds

Standard Double Room (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room, 2 Bedrooms (C)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Junior Suite, Oceanfront (C)

  • 366 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (C)

  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Junior Suite, Connecting Rooms, Garden View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Room (C)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Double Room, Connecting Rooms, Ocean View (C)

  • 291 sq ft
  • Sleeps 4
  • 4 Double Beds OR 2 King Beds

Standard Double Room, Connecting Rooms, Partial Ocean View (L)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Ocean View (C)

  • 355 sq ft
  • Sleeps 8
  • 4 Double Beds

Double Room, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • Sleeps 8
  • 2 Double Beds

Double Room, Oceanfront (L)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Double Room, Ocean View (E)

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Family Room (L)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room (E)

  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room, 2 Bedrooms (L)

  • 646 sq ft
  • Sleeps 6
  • 1 King Bed

Junior Suite, Garden View (L)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • 743 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Junior With Garden View

  • Sleeps 4
  • 2 Full Bed(s) OR 1 Full Sofa Bed(s) and 1 King Bed(s)

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed(s)

Quadruple Room

  • Sleeps 4
  • 2 Full Bed(s)

Room Standard With Ocean View

  • Ocean view
  • Sleeps 2
  • 2 Full Bed(s) OR 1 King Bed(s)

Suite Junior With Panoramic View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s) OR 2 Full Bed(s)

Family Room -6 Guests-

  • Sleeps 6
  • 2 Full Bed(s) and 1 King Bed(s)

Room Standard With Side View

  • Sleeps 2
  • 1 King Bed(s) OR 2 Full Bed(s)

Similar properties

About this property

Hotel Riu Ocho Rios - All Inclusive

3.5-star Ocho Rios property with 4 restaurants
Catch some rays on Hotel Riu Ocho Rios - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Ocho Rios - All Inclusive offers 901 accommodations with free minibar items and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Ocho Rios property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

A private beach, a health club, and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Some rates at Hotel Riu Ocho Rios - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. At Hotel Riu Ocho Rios - All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Guests can enjoy a complimentary breakfast each morning. Dining is available at one of the property's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the property's bars, which include 2 swim-up bars and 6 bars/lounges. Wireless Internet access is complimentary. This Art Deco property also offers a complimentary water park, a children's club, and a children's pool. Onsite self parking is complimentary.

Hotel Riu Ocho Rios - All Inclusive has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM.
St. Ann - Onsite family restaurant.
Kulinarium - This restaurant serves dinner only. Open daily.
Piacenza - This restaurant specializes in Italian cuisine. Open daily.
Mandalay - This restaurant specializes in Asian cuisine. Open daily.

All inclusive details

All-inclusive room rates at Hotel Riu Ocho Rios - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

In-room minibar (all beverages included)
In-room liquor dispensers
Number or type of beverages limited at one or more venues

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 poolside bars
  • 2 swim-up bars
  • 4 restaurants
  • 6 bars/lounges
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Kulinarium
  • Mandalay
  • Piacenza
  • St. Ann

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Hot tub
  • Personal motorized watercraft
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Children's club
  • Children's pool
  • Free water park access
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility or hot tub
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

All Inclusive RIU Ocho Rios
Ocho Rios All Inclusive
Ocho Rios RIU
Ocho Rios RIU All Inclusive
RIU Ocho Rios
RIU Ocho Rios All Inclusive
Club Hotel Riu Ocho Rios
ClubHotel Riu Ocho Rios Jamaica
Rio Ocho Rios
Riu Hotel Ocho Rios
Riu Ocho Rios Jamaica
Riu Ochos Rios
Rui Ocho Rios
RIU Ocho Rios All Inclusive All-inclusive property
RIU Ocho s Inclusive inclusiv
RIU Ocho Rios All Inclusive
Hotel Riu Ocho Rios - All Inclusive Ocho Rios
Hotel Riu Ocho Rios - All Inclusive All-inclusive property

Hotel Riu Ocho Rios - All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 1372 out of 2749 reviews
Rating 8 - Good. 706 out of 2749 reviews
Rating 6 - Okay. 349 out of 2749 reviews
Rating 4 - Poor. 155 out of 2749 reviews
Rating 2 - Terrible. 167 out of 2749 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tashi

Traveled with group
Liked: Staff & service, property conditions & facilities
Staff was amazing . Lots of food variety . The beach was beautiful lots of activities during the day and night time . My room was amazing .
Stayed 5 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

marisa Helena

Liked: Staff & service, property conditions & facilities
I love the food
Stayed 4 nights in Jan 2025

8/10 Good

Lois

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jan 2025

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jan 2025

6/10 Okay

musa abdulwajid

My room leaked for three days floor, wet inside and outside front of door had to change my shirt every time they did resolve the problem, but it was last day of my stay. I took pictures and I did go to that front desk every day other than that, everything else was good.
Stayed 4 nights in Jan 2025

8/10 Good

Tracy M

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality and staff was excellent Food was feesh and tasty. Could use a few upgrades, but overall a very great stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kayla

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Jan 2025

2/10 Terrible

Lainna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ugh, where do I even begin?! My family and I just got back from the most disappointing vacation at the "Paradise" All-Inclusive Resort, and I'm still fuming about the whole experience. Let me tell you, the food was ABSOLUTE GARBAGE. I'm not even exaggerating. We're talking lukewarm buffets with mystery meat, soggy pizza that's been sitting out for hours, and "gourmet" restaurants that served up bland, uninspired dishes. And don't even get me started on the "signature" cocktails that tasted like they were made with bottom-shelf liquor. I'm not a picky eater, but even I was grossed out by the lack of quality and variety. And it's not like we were expecting Michelin-star cuisine or anything, but come on, this is an all-inclusive resort! You'd think they'd at least try to serve up some decent grub. But nope, the food was a total disaster. And the worst part is, we paid top dollar for this "luxury" vacation. I'm talking thousands of dollars, folks. Thousands. Needless to say, I would NOT recommend this resort to my worst enemy. The food is a total deal-breaker, and the whole experience was just a huge letdown. Save your money, people. Trust me, you won't be missing out on anything. One star from me, and that's being generous.
Stayed 4 nights in Jan 2025

8/10 Good

Xuemei

Stayed 5 nights in Jan 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Krystle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and has a good amount of activities. I did not like that there was no lotion in my room. Housekeeping informed me that they no longer supply lotion and it is given upon request. I also did not like having to request for replenishment on body wash and hand wash 3 to 4 times after having waited 30 minuties for housekeeping to come and replenish. An all inclusive hotel should have the basic, common things aa such already in the rooms. It is nice that the room has a bar and your refrigerator is stocked daily with water, soda, beer. Coffee is also replenished daily!!!! I love that coconut water is included in our package; the men dressed in green will chop it so you can consume right out of the coconut!
Stayed 4 nights in Jan 2025

8/10 Good

Maria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was very goid
Stayed 2 nights in Jan 2025

10/10 Excellent

Sadie

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place will do it again
Stayed 5 nights in Jan 2025

8/10 Good

Ashley

Stayed 8 nights in Jan 2025

10/10 Excellent

Tashika

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my vacation!
Stayed 4 nights in Jan 2025

8/10 Good

Althorp

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Dellnoris

Liked: Cleanliness
Good
Stayed 2 nights in Jan 2025

6/10 Okay

Kwame

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was not as described, was supposed to be 1 1/2 bathrooms, but ended up being a total inconvenience with the toilet without a sink in one part and a shower and sink without a toilet. So if one is using the toilet and one is in the shower there’s no where for the toilet user to wash their hands
Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveler

Traveled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
On a positive note, I was upgraded to an ocean front room. The deadbolt did not work. When reported, they said they would have someone fix it right away. I checked out and it still was not functioning. All inclusive resort did not have service. All eating and drinking was self serve. The restaurants could only be booked through the app. Restaurants were closed or unavailable. After discussing this with the management staff there was no resolution. So, be prepared to consume all your meals at the buffet…when they’re open.
Stayed 4 nights in Jan 2025

10/10 Excellent

Briia Jules

Stayed 13 nights in Nov 2024

2/10 Terrible

Shaz

Stayed 3 nights in Jan 2025

2/10 Terrible

Pouya, Toronto

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
We arrived on Sunday. The room had a mold and extreme cleaning chemical smell (possibly to hide the mold??). Note: we only got our room at 6pm! We told the front desk staff and they checked and agreed but advised that no rooms were available. They moved us to a room for the night temporarily on the other side of the hotel (a 1.5 hours process). The next morning we had to return the room keys and leave our stuff in the locker and wait for a new room which was not ready till 4pm. So we basically had 2 days without a room. Upon return, we contacted Expedia who advised that the hotel is refusing to provide any compensation for this inconvenience which has left a bitter taste.. Moving on: Food Quality: Great food selection and great quality. Beach: Good beach though it's narrower than your typical beaches in Cuba / Dominican, etc. Customer Service: Very poor whether it was dealing with the above issue or just general service at various places in the resort. Food / Bar service: Poor. We never ended up getting the same drink throughout our stay. Every different bar / bartender would make drinks based on their own taste and there was a lot of inconsistency. Rooms: Definitely not 5-star quality! The rooms were more comparable to a 3-star room. Not very clean, new, no separate body wash / shampoo, no lotion and old furniture.
Stayed 7 nights in Jan 2025

6/10 Okay

Chris

Traveled with partner
Liked: Staff & service
The resort is nice. My main complaint is that everything shuts down at 6PM. The pools have lights on but are not in use, the beach is closed completely, and the only events are the nightly entertainment that only lasts a couple hours. A less major complaint would be that the room cleaning happens inconsistently and at random times throughout the day.
Stayed 4 nights in Jan 2025

8/10 Good

Shawn

Liked: Property conditions & facilities
Stayed 3 nights in Jan 2025