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Sago Palm Hotel

4.5 star property

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Photo gallery for Sago Palm Hotel

Exterior
Westmoreland King Large | 1 bedroom, premium bedding, in-room safe, individually furnished
Signature Suite | 1 bedroom, premium bedding, in-room safe, individually furnished
Main Deluxe Queen Junior Suite | 1 bedroom, premium bedding, in-room safe, individually furnished
Main Deluxe Queen Junior Suite | 1 bedroom, premium bedding, in-room safe, individually furnished

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Gym

Explore the area

Map
54 Main St, Ocho Rios
  • Turtle Beach
    ‪6 min walk‬
  • Ocho Rios Fort
    ‪4 min drive‬
  • Dunn's River Falls
    ‪8 min drive‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪21 min drive‬

Room options

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite | 1 bedroom, premium bedding, in-room safe, individually furnished

Main Deluxe Queen Junior Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Westmoreland Cabana Queen

1 bedroom, premium bedding, in-room safe, individually furnished

Westmoreland Cabana Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Town Queen

1 bedroom, premium bedding, in-room safe, individually furnished

Westmoreland Town Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main King

1 bedroom, premium bedding, in-room safe, individually furnished

Main King

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Cabana King

1 bedroom, premium bedding, in-room safe, individually furnished

Westmoreland Cabana King

  • Sleeps 2
  • 1 King Bed

View all photos for Main Twin Twin

Main Twin Twin | 1 bedroom, premium bedding, in-room safe, individually furnished

Main Twin Twin

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Main Deluxe King

1 bedroom, premium bedding, in-room safe, individually furnished

Main Deluxe King

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | 1 bedroom, premium bedding, in-room safe, individually furnished

Signature Suite

  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Westmoreland Town King

1 bedroom, premium bedding, in-room safe, individually furnished

Westmoreland Town King

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

1 bedroom, premium bedding, in-room safe, individually furnished

Westmoreland King Large

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Main Queen

1 bedroom, premium bedding, in-room safe, individually furnished

Main Queen

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Sago Palm Hotel

4.5-star Ocho Rios hotel walkable to Jamaica Beaches
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a conference center are onsite.
Sago Palm Hotel offers 37 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and hair dryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs, and body treatments.
Sago Palm Hotel features an outdoor pool and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

This 4.5-star property offers access to a business center, 2 meeting rooms, and coworking spaces. Event facilities measuring 2000 square feet (186 square meters) include a conference center. This luxury hotel also offers spa services, tour/ticket assistance, and concierge services. Complimentary secured self parking is available on site.

Sago Palm Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
York Tavern - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 34 for adults and USD 17 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • York Tavern

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference center (2,000 square feet of space)
  • Coworking space

Outdoors

  • Outdoor furniture
  • Pool loungers

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Handrails in stairways (35 inches high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 200.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 34 for adults and USD 17 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Sago Palm Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 151 reviews
Rating 8 - Good. 34 out of 151 reviews
Rating 6 - Okay. 8 out of 151 reviews
Rating 4 - Poor. 3 out of 151 reviews
Rating 2 - Terrible. 7 out of 151 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

kellia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was a hidden Gem
Stayed 1 night in Apr 2025

10/10 Excellent

Neil

Stayed 1 night in Apr 2025

8/10 Good

Ryan, Chesterfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good location, friendly staff, and clean rooms. Experienced a small incident in the parking lot. Staff had the courtesy to inform me of the accident and managed to find a solution for getting the bumper of rental car fixed, however, the solution cost me a day of vacation with the only tangible benefit being a topped off gas tank so the person who caused the accident could save a few dollars. Breakfast was good, walking distance to shops, and free access to public beach. Decent value for the money minus the accident.
Stayed 2 nights in Apr 2025

10/10 Excellent

Samoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place the staff was amazing 🇯🇲💯
Stayed 3 nights in Mar 2025

10/10 Excellent

Anil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY GOOD
Stayed 2 nights in Mar 2025

10/10 Excellent

Keeton, Belleville

Stayed 1 night in Mar 2025

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern boutique hotel nestled in the heart of Ocho Rios. Facility was clean and well kept. Room and bed were very comfortable. Staff were courteous and friendly. Jamaican breakfast was delicious.
Stayed 1 night in Mar 2025

8/10 Good

Sybil Y

Liked: Property conditions & facilities
I love the security.
Stayed 2 nights in Feb 2025

4/10 Poor

Sheila C

Business traveler
Disliked: Property conditions & facilities
The place has great potential. You can tell from the way they have furbished the place But the manager is the absolutely worst I have come across in my entire life hence the breakdown in almost every area I am a 72 year old disabled woman but I remain independent I worked as a flight attendant with Air Jamaica for over seven years,then transferred to customer service at Palisades airport Two years after I opened The Wanderer an art, craft and jewelry shop specializing I items from Third world countries so I have travelled extensively. But the manager Miss Bradshaw is the worst nightmare I have ever encountered in any hospitality environment. Three staff members stood out Hugh at the Fr desk who started off shaky through lack of proper training but the important thing was he really tried to improve so I saw great potential ‘Smiley” who dealt with room service he was a gem very pleasant and willing A very petite young lady who attended to guests in the breakfast room I think her name was Shani she was fantastic, extremely professional a credit to the hotel The unbelievable happened this morning when it was time for me to check out. I I had a 10am meeting scheduled with one of the bank managers at NCB At approximately 8.15 I brought my bags from my room and asked Hugh to get my bill in order while I had breakfast. After eating I went with my credit card to pay US $48 that was outstanding. I had deposited an additional US$ 200 the night of my arrival in addition to the
Stayed 2 nights in Feb 2025

4/10 Poor

Sylvie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Sago Palm Hotel 4 nights in December 2024, in between Christmas and New Year when rates were extremely high, and unfortunately we could not wait to get out of there... The positives: the room was spacious and clean, the bed was comfortable, most furniture and equipment was new. The hotel's restaurant serves delicious food (but expensive), and the hotel's staff was lovely and welcoming. Now, the negatives: the music coming from the nearby bars/clubs was extremely loud at night, so loud that it almost felt like the party was happening right down the hall! It was starting every day in the early afternoon, and getting progressively louder in the evening, until 2-3AM! I normally can sleep with a bit a noise, but this was really too loud to sleep. We told the hotel staff, but they couldn't do anything. We asked for ear plugs, but they were not able to provide any... A few other inconveniences included very slow service during breakfast in the morning (up to 90mn wait for our food during peak time), and staff unable to help us book excursions. Another thing to note, is that the area around the hotel was a bit sketchy. As 2 adult women, we felt a little unsafe going out for dinner. All in all, Sago Palm could be a great little gem, but unfortunately the noise at night is unforgiving. That is the main reason we had an awful stay, and would not recommend anyone staying here.
Stayed 4 nights in Dec 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Every member of staff was so helpful and polite. We had a great stay
Stayed 4 nights in Feb 2025

10/10 Excellent

Jasmine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and affordable choice for visiting Jamaica. I always fly into Kingston, so Ochos Rios is much close than Montego Bay resorts. Food is amazing (a little pricey for dinner, but worth it) but I chose the breakfast included option and every day was delicious. Rooms super clean, bed comfy, and amenities were great. Definitely coming back! I came with my boyfriend, who is from Jamaica - I felt safe walking with him along Main Street to grab food/take a walk. Room was cool and air conditioned the entire stay. Thank you Sago Palm!
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicol

Liked: Cleanliness, staff & service, property conditions & facilities
This property was amazing.
Stayed 2 nights in Feb 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

shandoy

Stayed 1 night in Feb 2025

6/10 Okay

Roswelis

Traveled with family
En la noche casi no dormí, hay una discoteca cerca y ponen música muy alta. Por la mañana muchos ruidos en el hotel. Deben mejorar el servicio del restaurante, el menú es muy limitado y casi no hay de lo que ordenas, también el servicio es lento.
Stayed 1 night in Jan 2025

10/10 Excellent

mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The breakfast was good as far as the location. It was not in the best neighborhood, but it was gated so I felt safe inside the compound.
Stayed 3 nights in Jan 2025

10/10 Excellent

April

Stayed 1 night in Jan 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was very excellent the food and the cleanliness of the room. When i go back to jamaica i know where im going to stay
Stayed 5 nights in Jan 2025

8/10 Good

Dwane

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great at the property but breakfast could be better.
Stayed 1 night in Jan 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

We loved our stay at the Sago Palm. All the staff were super friendly and courteous and most of all professional. The room was great — very comfortable and clean. We liked the sweet patio in our room as well. The hotel was well located so as to be-able to walk around to the craft market and different restaurants, as well as our favorite, Juici Patties 😊
Stayed 2 nights in Jan 2025

10/10 Excellent

Twana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went over and beyond!!!! Excellent service!
Stayed 4 nights in Jan 2025

10/10 Excellent

Shareef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, accessible to nearby affordable restaurants, wholesale stores, and tourist areas like margarita ville. Staff was very friendly and accommodating as well. I will definitely be back to this hotel in the near future.
Stayed 3 nights in Jan 2025