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Hotel New Tsuruta

3.0 star property

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Photo gallery for Hotel New Tsuruta

Hot springs
In-room safe, desk, free WiFi, bed sheets
Point of interest
View from room
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
1-14-15 KITAHAMA, Beppu, Oita-ken, 874-0920
  • Takegawara Onsen
    ‪2 min walk‬
  • Beppu Tower
    ‪4 min walk‬
  • Beppu Park
    ‪2 min drive‬
  • Oita (OIT)
    ‪43 min drive‬

Room options

View all photos for Premium Modern Japanese-Style Room (Non-Smoking) Ocean view

In-room safe, desk, free WiFi, bed sheets

Premium Modern Japanese-Style Room (Non-Smoking) Ocean view

  • 506 sq ft
  • Ocean view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Large Japanese-Style room, Non Smoking / Ocean view/ with Bath tub

In-room safe, desk, free WiFi, bed sheets

Large Japanese-Style room, Non Smoking / Ocean view/ with Bath tub

  • 592 sq ft
  • Ocean view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Casual Japanese- Style room, Non Smoking, Ocean view

In-room safe, desk, free WiFi, bed sheets

Casual Japanese- Style room, Non Smoking, Ocean view

  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 3 Twin Futons

View all photos for Standard Japanese-style room /Non Smoking/ Ocean View

In-room safe, desk, free WiFi, bed sheets

Standard Japanese-style room /Non Smoking/ Ocean View

  • 301 sq ft
  • Ocean view
  • Sleeps 3
  • 3 Twin Futons

Economy Japanese-Style Room with Shared bathroom, Non-Smoking / 3F-4F (28sqm)

  • 301 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Twin Room, Non Smoking

In-room safe, desk, free WiFi, bed sheets

Twin Room, Non Smoking

  • 301 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Economy Japanese Style Room with Bathtub, Non-Smoking 3-5F (28sqm)

In-room safe, desk, free WiFi, bed sheets

Economy Japanese Style Room with Bathtub, Non-Smoking 3-5F (28sqm)

  • 301 sq ft
  • City view
  • Sleeps 3
  • 4 Twin Futons

View all photos for Casual Japanese Style Room with Shower Room with Beppu Bay Side - Non-Smoking - 3F-5F (28㎡)

Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Casual Japanese Style Room with Shower Room with Beppu Bay Side - Non-Smoking - 3F-5F (28㎡)

  • Sleeps 4
  • 4 Twin Futons

View all photos for (Non-smoking) Premium Japanese Modern Room

Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

(Non-smoking) Premium Japanese Modern Room

  • Sleeps 3
  • 3 Twin Futons

View all photos for Economy Japanese-Style Room with Shared Bathroom - Non-Smoking -3F-4F (28㎡）

In-room safe, desk, free WiFi, bed sheets

Economy Japanese-Style Room with Shared Bathroom - Non-Smoking -3F-4F (28㎡）

  • Sleeps 5
  • 5 Twin Futons

View all photos for Twin Room with Bathtub with city side - Non-Smoking - 6F-7F (28㎡)

In-room safe, desk, free WiFi, bed sheets

Twin Room with Bathtub with city side - Non-Smoking - 6F-7F (28㎡)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Japanese Style Room with Beppu Bay View with Bathtub-Non-Smoking

Bathroom | Combined shower/tub, free toiletries, hair dryer, bathrobes

Standard Japanese Style Room with Beppu Bay View with Bathtub-Non-Smoking

  • Sleeps 4
  • 4 Twin Futons

View all photos for Yushoku AKARITEI-Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Yushoku AKARITEI-Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking

  • Sleeps 6
  • 6 Twin Futons

View all photos for AKARITEI-Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - (55㎡)

In-room safe, desk, free WiFi, bed sheets

AKARITEI-Large Japanese-Style Room with Beppu Bay View with Bathtub - Non-Smoking - (55㎡)

  • Sleeps 6
  • 6 Twin Futons

View all photos for Large Japanese-Style Room No View with Shared Bathroom- Non-Smoking

In-room safe, desk, free WiFi, bed sheets

Large Japanese-Style Room No View with Shared Bathroom- Non-Smoking

  • Sleeps 10
  • 10 Twin Futons

View all photos for Economy Japanese Style Room with Bathtub with City Side - Non-Smoking - 3F-5F (28㎡)

In-room safe, desk, free WiFi, bed sheets

Economy Japanese Style Room with Bathtub with City Side - Non-Smoking - 3F-5F (28㎡)

  • Sleeps 4
  • 4 Twin Futons

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Exterior

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About this property

Hotel New Tsuruta

3-star Beppu hotel steps from Takegawara Onsen
Along with a 24-hour front desk, this smoke-free hotel has a front-desk safe and free WiFi in public areas. Other amenities include multilingual staff assistance and a vending machine.
Hotel New Tsuruta offers 49 air-conditioned accommodations with safes and coffee/tea makers. 24-inch LCD televisions come with digital channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and toilets with an electronic bidet. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and in-room massages can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Hotel New Tsuruta features hot springs. Public areas are equipped with complimentary wireless Internet access. This hot springs hotel also offers a vending machine, multilingual staff, and shopping on site.

Hotel New Tsuruta is a smoke-free property.

A hosted evening meal is available for a surcharge on Saturday (reservations required).

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 2,200 per person
  • Hosted evening meal available on Saturday for a fee of JPY 9,900; reservation required

Things to do

  • Hot springs
  • Shopping

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On the bay

Spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 8 floors
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 24-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates receive dinner from 6 PM to 8 PM only. The dining venue closes at 9 PM.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 per person
  • Hosted evening meal: JPY 9900

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel New Tsuruta Beppu
Hotel New Tsuruta
New Tsuruta Beppu
New Tsuruta
Hotel New Tsuruta Hotel
Hotel New Tsuruta Beppu
Hotel New Tsuruta Hotel Beppu

Hotel New Tsuruta Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 276 out of 784 reviews
Rating 8 - Good. 339 out of 784 reviews
Rating 6 - Okay. 121 out of 784 reviews
Rating 4 - Poor. 35 out of 784 reviews
Rating 2 - Terrible. 13 out of 784 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

M7 . M
Stayed 1 night in Nov 2024

10/10 Excellent

Tyler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view of the water. Very good amount of space for the price! The room was amazing. It was under renovation when we stayed but it wasn’t that noticeable. Friendly staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed in the hotel for a night, prior to my ferry journey to Osaka. I booked a Japanese styled room - sleeping on the floor, for the experience. Did take a while for me to get comfortable, but did sleep eventually. Nice room with a seating area, sea view and good amenities: fridge, kettle etc. An excellent breakfast in the morning, to set me up for the day. The hotel looked after my luggage after checkout, so I walked around the town and had an Onsen. Very much recommend a stay in this hotel. I would definitely stay here again, and for longer.
Stayed 1 night in May 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Service Kind Receptionist
Overall good experience. Breakfast was great. Reception was helpful and kind. Staff was awesom.
Stayed 3 nights in May 2024

10/10 Excellent

Hui Yeow

Stayed 1 night in Dec 2023

10/10 Excellent

xihao

Stayed 1 night in Dec 2023

8/10 Good

Pei Shan

Traveled with family
Liked: Cleanliness, amenities
Pros: 1. Location: many bus stops nearby, and hotel is between 2 of the largest shopping centres in Beppu. So finding food is easy. There is also a nice restaurant opposite the hotel, Royal Host. Con’s 1. We wanted to check in at 2 pm but staff was insistent to only let us check in at 3pm. So we waited at the lobby. There was no traffic in the hotel in that one hour and at 2.45pm, we were then offered the room. Why so rigid? 2. The hotel was unmanned at night, which may pose a security issue. 3. No daily mineral water was provided. There was a notice saying that the tap water can be drunk. 4. No daily cleaning service. Even bath towels were not replaced. 5. Hotel is old and tired looking.
Stayed 2 nights in Dec 2023

8/10 Good

Naveed

Traveled with family
Liked: Cleanliness, staff & service
Average good
Stayed 1 night in Nov 2023

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great in all areas, except that most of the infrastructure is old. If you can compromise a little then this will be a great stay.

10/10 Excellent

Grey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The walk from Beppu station isn't very long, if not destracted by their shopping area near station. The view of the bay was a site. The hospitality by the staff was amazing. Would def return when have a chance.
Stayed 2 nights in Sep 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice views
Very pleasant stay. Nice views and great Onsen is a plus
Stayed 2 nights in Sep 2023

6/10 Okay

Vincent

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Secret Gem in Beppu
If your looking for a unique experience in Beppu this is the place. You can get the traditional Japanese Inn style or Western style room and the Onsen is very big with a sauna on the male and female side, body wash shampoo and conditioner are available at each of the wash station. They will come to your room around 1800 to set up your futon in your Japanese style room it's a lovely surprise after being out n about all day.
Stayed 2 nights in Dec 2021

6/10 Okay

Avisenna

Disliked: Cleanliness
Stayed 1 night in Oct 2021

10/10 Excellent

Joon, Maryland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and best economic value. Room was clean and breakfast was good
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Nitaya

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Swee Seng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, breakfast was delicious
Stayed 1 night in Oct 2019

2/10 Terrible

Garry

Disliked: Cleanliness, property conditions & facilities, room comfort
Very Poor and not worth almost $300 - more like 30
Moldy, dirty and heavily stained carpets
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Nearby station. Good service. Nice staff. Cozy room
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has onsen and is facing the sea with loving sunrise view. Room is comfortable.
Stayed 2 nights in May 2019

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel needs a minor renovation. The paint fated. However the breakfast is good to value charged. Tbe location and the view from the room is wonderful
Stayed 1 night in Dec 2018