2/10 Terrible
froylan
Traveled with family
Jun 23, 2025
No ac for 5 hours then moved me to a lesser room after 5 hours, I arrived at 2 pm finally they moved me at 8 pm . the staff said they would reimburse the difference, they said the new room was a lesser level and way smaller(which it was I just wanted a working ac after 5 hours) and tgey would do the credit when I check out in the morning, the manager was not there in the morning as promised.
So they lied and never gave us the credit of a significant lesser room. They said they could not give the same room because they didn’t have availability with that room he said. He also said the new room was substantially lower.
Very incompetent, I travel extensively and never complain but this crew was extremely incompetent and unprofessional.
froylan
Stayed 1 night in Jun 2025