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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Photo gallery for Quality Inn Old Saybrook - Westbrook

Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Lobby
Lobby sitting area
Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
$116
includes taxes & fees
Feb 9 - Feb 10

Explore the area

View in a map
100 Essex Rd, Old Saybrook, CT, 06475
  • Place, Yale New Haven Health Old Saybrook Medical Center
    ‪1 min drive‬
  • Place, Essex Saybrook Antique Village Shopping Center
    ‪2 min drive‬
  • Place, Lawrence & Memorial Family Medicine
    ‪2 min drive‬
  • Airport, New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪33 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(60 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)
  • 200 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Property grounds
Pier Blue Inn Old Saybrook - Essex
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
4.0 out of 5, Very Good, 1,002 reviews
Pier Blue Inn Old Saybrook - Essex

About this property

Quality Inn Old Saybrook - Westbrook

Old Saybrook hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn Old Saybrook - Westbrook features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Quality Inn Old Saybrook - Westbrook has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 352 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 187 out of 1001 reviews
Rating 4 - Poor. 84 out of 1001 reviews
Rating 2 - Terrible. 60 out of 1001 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Nancy

Stayed 2 nights in Oct 2025

10/10 Excellent

Stacey

Stayed 1 night in Oct 2025

6/10 Okay

James

Liked: Staff & service
The staff was very pleasant and helpful at checkin and when my deskchair deflated, they quickly brought me another. It was great to have a fridge and a microwave. But their idea of housekeeping is just replacing towels and emptying the waste baskets. The beds were not even made and in a week the sheets were not changed. They didn't even wipe of the bowl of the sink, and the carpet was never vacuumed. Breakfasts were fine if repetitive. Scrambled or solid eggs and sausage and a waffle maker, as well as rolls,bread and bagels, and fruit.
Stayed 8 nights in Oct 2025

8/10 Good

Rhona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean hotel.
Stayed 4 nights in Oct 2025

8/10 Good

Laurence

Traveled with partner
Disliked: Property conditions & facilities
My door looks like someone kicked it in, mattress was hard
Stayed 1 night in Oct 2025

10/10 Excellent

Aishwariya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, had a quiet happy stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Colleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wedding to attend in the area and the place was very accommodating to an hour later checkout. This gave us the ability to dress and leave for the venue without being to early.
Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

6/10 Okay

Andrea

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Definitely needs updating, linens, towels, the building, everything.
Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast had a nice variety from Waffles that came out perfect to pantries fresh fruit and the place was clean! And fresh smelling.
Stayed 2 nights in Oct 2025

10/10 Excellent

Timothy

Stayed 1 night in Oct 2025

6/10 Okay

James

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Windows need to be up grated. ice machines not working"on all three floors.Cobb webs in stairwells.one hour before breakfast buffet was to end no food available.Staff sitting in breakfast area laughing joking around while they ate the guests food which was scraps for the offering.Door in room repaired.It appeared to be damaged so much that something went through both sides of the door.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jostiena

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was bomb
Stayed 1 night in Oct 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Barb

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Wendy

Hotel just ok. Wouldn’t go back
Stayed 2 nights in Oct 2025

10/10 Excellent

Melinda

Stayed 1 night in Oct 2025

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness, staff & service
The staff we interacted with were all very friendly and the beds were comfortable. The room and the hotel as a whole could use an update. Everything just seemed a little outdated. The room: There was a slight, almost cigarette, smell in our room and the light in the room was extremely dim. So it was difficult for my wife to do her makeup in front of the full length mirror. The beds were very comfortable and the bathroom water pressure was great. Breakfast: This was probably the most disappointing.. we got downstairs around 9:30am and breakfast closed at 10:00am (on a Saturday morning). There were no scrambled eggs left, there was no regular waffle batter left, all the juices from the juice machine needed to be changed and only dispensed water with maybe a hint of juice, there was no cream cheese left for the bagels, and the only trash in the dining room was completely full. I never saw anyone working there come out while we were there. The area: we were there for a wedding so I can’t say much about the area. I will say that it was difficult for some of our friends to take an Uber back to their hotel at night. We had an easy time getting an Uber during the day but it took at least 30 minutes for friends to wait for an Uber late at night. Overall Thoughts: For a one night stay, it was completely fine, no real complaints aside from the breakfast disappointment. I just wouldn’t suggest a stay longer than 2 nights.
Stayed 1 night in Oct 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was just what we needed. Breakfast was full of choices and and plenty to eat and drink. A perfect stop in a lovely town.
Stayed 2 nights in Oct 2025

8/10 Good

Sheree

Stayed 2 nights in Oct 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities
Overall, a nice hotel for a one day trip! :)
Stayed 1 night in Oct 2025

10/10 Excellent

Laura, STATEN ISLAND

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there 1 night, so i didnt notice shops. But there was a good restaurant across the road.
Stayed 1 night in Sep 2025

10/10 Excellent

kelly

Stayed 1 night in Sep 2025

8/10 Good

Nancy and Raymond

Liked: Cleanliness
We have stayed there before so have been pleased with it.
Stayed 1 night in Sep 2025

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025