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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Photo gallery for Quality Inn Old Saybrook - Westbrook

Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Lobby
Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily buffet breakfast
Terrace/patio

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Gym
$108
includes taxes & fees
Nov 2 - Nov 3

Explore the area

View in a map
100 Essex Rd, Old Saybrook, CT, 06475
  • Place, Goose Island
  • Place, Essex Steam Train
    ‪5 min drive‬
  • Place, Harvey's Beach
    ‪7 min drive‬
  • Airport, New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪39 min drive‬

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

8.2 out of 10
Very good
(57 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking

8.4 out of 10
Very good
(27 reviews)
  • 200 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(14 reviews)
  • Sleeps 4
  • 2 King Beds

Similar properties

Property grounds
Pier Blue Inn Old Saybrook - Essex
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, 1,013 reviews
Pier Blue Inn Old Saybrook - Essex

About this property

Quality Inn Old Saybrook - Westbrook

Old Saybrook hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn Old Saybrook - Westbrook features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Quality Inn Old Saybrook - Westbrook has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 346 out of 1009 reviews
Rating 8 - Good. 323 out of 1009 reviews
Rating 6 - Okay. 191 out of 1009 reviews
Rating 4 - Poor. 87 out of 1009 reviews
Rating 2 - Terrible. 62 out of 1009 reviews

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Liked: Staff & service

Swimming pool is the best

The pool was the best part of the hotel. Warm and deep enough, long enough to actually swim some 1/2 laps
Stayed 3 nights in Jul 2025

6/10 Okay

Patricia

Traveled with family
Disliked: Property conditions & facilities
Nice employees and nice pool. Good location as it’s in between old saybrook and new London. Room was damp but otherwise fine
Stayed 2 nights in Jul 2025

4/10 Poor

Sadie

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The people are super sweet, and the beds are comfortable. However, it's OLD - has not been updated since the early 80s. If you're one who is sensitive to strong smells and mustiness, you won't want to stay here. The carpets have an odor from age and are heavily stained. Bathroom fixtures are OLD and cheap (I design & remodel bathrooms for a living), and the faucets are stiff. It's also super far away from everything - took 10-15 minutes to even get to stores/shops and Main Street. The entrance is on the back side of it, away from the main road, which is unsafe for women, and the parking lot is not very well lit and again super far from the entrance, which is unsafe for women. It's also a conglomerate of buildings, cobbled together, and is a maze inside...you'll get turned around and go down the wrong hallway. Overall, it did what I needed, but I won't stay here again. The smell of the carpets is overpowering.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 1 night in Jul 2025

6/10 Okay

Tatyana

Disliked: Property conditions & facilities
The property is clean but outdated, the beds are full not queen like usual hotels. There is carpet in rooms and you can tell for long time the smell in room. Bathroom is different story, wall paper is off walls in some places and they patched with cocking also the tub is very old it has lines looking like it’s getting apart and black mold above the shower and around the faucet. The fan wasn’t working and you can see dust hanging. The door hard to open and close because of moisture.
Stayed 1 night in Jul 2025

10/10 Excellent

Christian

Stayed 2 nights in Jul 2025

8/10 Good

Brad

Traveled with partner, Traveled with family
Liked: Cleanliness
Fitness center poor. Only 3 machines, 1 didn’t work. Weight bench but no weights. Very limited healthy breakfast options. But staff was pleasant, room was clean.
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Place to Stay!!!...5 Stars & More!!

We stayed 5 days! Customer service was great ;) Housekeeping was great, the cafe in the morning was excellent! Lounge area if you wanted to go out in the evening they had Pool, Darts, & Karaoke If you didn't want to go to the Beach, they had a Pool/Gym Right near the Highway & Route 1 We had a wonderful Stay!!...Will definitely go back!!! Gave them 5 Stars ;)
Stayed 5 nights in Jul 2025

8/10 Good

Mary Helen

Liked: Cleanliness, staff & service
Very satisfied
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Liked: Amenities
The staff was exceptionally helpful in orienting us to the hotel and helping us find a restaurant that met our needs.
Stayed 1 night in Jul 2025

8/10 Good

Helen

Traveled with family
Liked: Cleanliness, room comfort

A good stay overall,do better on the eco front!

Massive room with comfy beds Overall a good stay. Didn’t use the pool So can’t comment. Atrocious eco-friendly ethos,lots of single use plastics for breakfast and no recycling facilities available whoch is super disappointing Would return
Stayed 6 nights in Jun 2025

8/10 Good

Sadia

Stayed 2 nights in Jul 2025

8/10 Good

Michael

Stayed 2 nights in Jun 2025

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Good location, disappointing, grubby.

Stayed 5 nights in Jun 2025

2/10 Terrible

Alyssa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was soo disgusting. If I didn’t have a wedding to get ready for promptly after checking in, I absolutely would have asked for another room. The floors look like they hadn’t been vacuumed in ages, there was a big brown-ish stain on the shower floor and on the floor lamp, the room smelled like chemicals or something, etc. I have photos of everything. I can’t even believe it was $200+ for that nasty hotel room. I would never recommend this hotel or stay there again.
Stayed 1 night in Jun 2025

10/10 Excellent

Lauren

Stayed 1 night in Jun 2025

10/10 Excellent

Mariem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Kerry S.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and pool, close to a wonderful restaurant
Stayed 1 night in Jun 2025

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ez access from I95. Ten minutes drive from Old Saybrook with excellent dining. Large room and very comfy bed. We enjoyed the pool and patio.
Stayed 1 night in Jun 2025

6/10 Okay

Betty

Traveled with partner
Liked: Staff & service
It was hard to find the facility (but got use to it) and lobby but once that was found, it is a nice place and had nice people.
Stayed 2 nights in Jun 2025

8/10 Good

Andrea

Liked: Cleanliness, property conditions & facilities
Very nice property. Rooms were large and clean.
Stayed 1 night in Jun 2025

10/10 Excellent

Janice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the Quality Inn. The only problem was we could not get the shower to work.
Stayed 1 night in Jun 2025

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025