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Quality Inn Old Saybrook - Westbrook

2.5 star property

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Photo gallery for Quality Inn Old Saybrook - Westbrook

Exterior
Indoor pool, open 9:00 AM to 9:00 PM, sun loungers
Exterior
Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board
Free daily buffet breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Gym
  • Breakfast included
  • Laundry

Explore the area

Map
100 Essex Rd, Old Saybrook, CT, 06475
  • Essex Saybrook Antique Village Shopping Center
    ‪2 min drive‬
  • Saybrook Country Barn
    ‪4 min drive‬
  • Goose Island
    ‪8 min drive‬
  • New Haven, CT (HVN-Tweed - New Haven Regional)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking

Standard Room, 1 King Bed with Sofa bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed with Sofa bed, Non Smoking

  • 200 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 2 King Beds

Similar properties

Exterior

Pier Blue Inn Old Saybrook - Essex

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
3.8 out of 5, Good, (917)
The price is $69
per night
$79 total
includes taxes & fees
Mar 3 - Mar 4
Pier Blue Inn Old Saybrook - Essex

About this property

Quality Inn Old Saybrook - Westbrook

Old Saybrook hotel with restaurant
Along with an indoor pool, this hotel has a restaurant and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business center, and coffee/tea in a common area.
Quality Inn Old Saybrook - Westbrook offers 120 air-conditioned accommodations with coffee/tea makers and complimentary weekday newspapers. 27-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn Old Saybrook - Westbrook features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a terrace, multilingual staff, and coffee/tea in a common area. Onsite self parking is complimentary.

Quality Inn Old Saybrook - Westbrook has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM.
The Comfort Cafe - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Comfort Cafe

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 27-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Inn Hotel Old Saybrook
Comfort Inn Old Saybrook
Quality Inn Old Saybrook
Quality Old Saybrook
Quality Old Saybrook Westbrook
Quality Inn Old Saybrook - Westbrook Hotel
Quality Inn Old Saybrook - Westbrook Old Saybrook
Quality Inn Old Saybrook - Westbrook Hotel Old Saybrook

Quality Inn Old Saybrook - Westbrook Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 301 out of 1002 reviews
Rating 8 - Good. 351 out of 1002 reviews
Rating 6 - Okay. 204 out of 1002 reviews
Rating 4 - Poor. 89 out of 1002 reviews
Rating 2 - Terrible. 57 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicole

Stayed 2 nights in Oct 2024

6/10 Okay

Amy

Stayed 3 nights in Nov 2024

8/10 Good

Kyoung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staffs!
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
It was very nice room. It was very clean. Breakfast was good!
Stayed 2 nights in Nov 2024

8/10 Good

Amy

Stayed 1 night in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Tvs outdated. Key cards can be a huge hassle. Clean. Quiet.
Stayed 3 nights in Nov 2024

10/10 Excellent

Lynnette

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

SHARON, EAST CHATHAM

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property might be aging, it's comfortable and clean. Staff is wonderful. Had another great stay.
Stayed 1 night in Nov 2024

6/10 Okay

Elizabeth

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets were old, filthy, had a white powder residue on them which suggests insect infestation. Bathroom clean and new.
Stayed 1 night in Nov 2024

10/10 Excellent

maria, worcester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was relatively within a short drive of the places I planned to visit. Loved it. Can't wait to return for the Essex Polar Express event.
Stayed 2 nights in Oct 2024

6/10 Okay

Jordan

Stayed 1 night in Sep 2024

4/10 Poor

Michael

Stayed 1 night in Oct 2024

8/10 Good

Maggie Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

William

Traveled with family
Room was clean and overall hotel good.
Stayed 2 nights in Oct 2024

4/10 Poor

Joe

Traveled with family and small children, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The Bathroom was absolutely disgusting. Shower area was moldy, and falling apart.
Stayed 1 night in Oct 2024

8/10 Good

Ernestine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin did not go well, but the staff made it better
Stayed 1 night in Oct 2024

10/10 Excellent

mary

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Non WiFi no plug for iPhone charger
Stayed 1 night in Oct 2024

6/10 Okay

Brian

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I understand that the staff has to get the rooms ready for guests but if check in is at 3:00 your room should be ready to go by then not after 3:00. But the room was clean and the bed was comfy so I enjoyed my stay
Stayed 1 night in Oct 2024

10/10 Excellent

harrilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to the freeway. Not far from downtown Old Saybrook.
Stayed 2 nights in Oct 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible,
Stayed 1 night in Oct 2024

10/10 Excellent

Maxin and dawn

Stayed 2 nights in Oct 2024

8/10 Good

John

Stayed 1 night in Oct 2024

6/10 Okay

Heather

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked queen beds and got full. Front desk was very dismissive and argued they were not full size. I measured the mattress and they were 6 inches short of a queen size. Front desk admitted lots of people complain but when purchased they were told they were queen. I pd for a queen got mattress that measured 4’6” width.
Stayed 2 nights in Oct 2024

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast. Indoor pool. Clean and comfortable.
Stayed 1 night in Oct 2024

2/10 Terrible

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in disaster
Check in was a disaster. They refused to let anyone check in before 3pm. There were multiple wedding parties so at 2:59pm there were 30 people trying to check in at once. It was awful. Not sure who calls the shots around here but they need to review their check in procedure.
Stayed 1 night in Oct 2024