4/10 Poor
Marty
Aug 16, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be great, but...
Check in was smooth. Got to the room and it looked great at first. Went into the bathroom and the toilet was leaking onto the floor. Nice puddle had formed. Informed the front desk and they had someone come mop it up with towels in the morning. Never addressed the cause and spent the next 35 hours with a growing pool of water in the CR.
The shower didnt drain either. Standing water for two days in the shower. Problem never addressed. Whole bathroom with standing water from wall to wall is a big problem. They were indifferent. Huge red flag.
Went to the restaurant and ordered a coffee in the morning. Got the smallest cup of coffee ive ever been served, which cost around 150 pesos, maybe more. Friends came to have breakfast with me. The "free breakfast' i paid for didnt work because i dont eat meat, so i ordered a veggie omelet. No discount whatsover, no 'hey we can give you 10 percent off" , (usually some type of empathy is shown) which would have been better than absolutely nothing. By this time the accumulation of their indifferences is starting to add up and Im getting frustrated. Never was i offered any type of discount or different accommodations, full price was needed for everything, and their lack of concern is a new bar ive seen set. Ive traveled to thousands of hotels and ive never seen such a cash grab on the coffee/breakfast and the lack of concern on the water issues with the plumbing.
The pool and patio is beautiful, but not worth the other headaches.
Marty
Stayed 2 nights in Aug 2024