2/10 Terrible
Rick, Elizabethton
Traveled with family
Oct 12, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is terrible.The staff does NOT have command of the English language, they are apathetic, argumentative and rude.Housekeeping is a JOKE-Expedia states that they have it "everyday" - when I checked in I was told it was only every 3 days -BUT if I requested I could have housekeeping every day. EVERY DAY I had to argue with the front desk to just get fresh towels and my trash emptied. I had 2 rooms, stayed for 6 days and housekeeping came 1 time to 1 room and 2 times to the other room (at 8pm at night btw!) - and this was only because I fought with the front desk staff. Rooms are old, dirty and in need of repairs.Windows on the FOURTH floor fully open-very dangerous for small children! Can't call the front desk because the phones in the room don't work-probably because the front desk does not want to talk to anyone.Shower was mediocre at best and very inconsistent with hot water. Breakfast food was a joke and -even though the bar/restaurant are closed (also doesn't say that on Expedia) they played LOUD nightclub music that blared in the breakfast area. I asked a staff member to turn the music down and he said, "I don't know how". Avoid this hotel like the plague! Regardless of the rate-it is not worth the money. I wouldn't stay there again even with a free rate!