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Sterling Ooty Fern Hill

4.0 star property

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Exterior
Iron/ironing board, free WiFi, bed sheets, wheelchair access
Bar (on property)
Bar (on property)
Privilege Suite | Executive lounge

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • Pet friendly
  • Room service
  • Spa
  • Laundry

Explore the area

Map
73, Kungah House Road, Fern Hill, Ootacamund, Tamil Nadu, 643004
  • Nilgiri Hills
    ‪1 min walk‬
  • Lady Canning's Seat
    ‪6 min walk‬
  • Muniswarar Temple
    ‪17 min walk‬

Room options

2 Bed room Family Suite with valley view

  • Sleeps 6
  • 2 King Beds

2 Bed room Family Suite

  • 620 sq ft
  • Sleeps 6
  • 1 King Bed OR 1 Queen Bed

View all photos for Privilege Suite

Privilege Suite | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Privilege Suite

  • 409 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Room

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Classic Room

  • 220 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Valley View Premier Room

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Valley View Premier Room

  • 250 sq ft
  • Sleeps 3
  • 1 Double Bed

Valley View Privilege Suite With Balcony

  • Sleeps 4
  • 1 King Bed

Valley View Premier Room with Balcony

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (83)
The price is $86
per night
$97 total
includes taxes & fees
Mar 10 - Mar 11
Fortune Resort Sullivan Court, Ooty - Member ITC Hotels' Group

About this property

Sterling Ooty Fern Hill

4-star Ootacamund hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free full breakfast, free WiFi in public areas, and free valet parking are also provided. Other amenities include a steam room, a coffee shop/cafe, and spa services.
Sterling Ooty Fern Hill offers 175 accommodations with complimentary bottled water and coffee/tea makers. 43-inch LED televisions come with cable channels.

Bathrooms include bathtubs or showers, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center. This Ootacamund hotel also offers a steam room, spa services, and a terrace. Onsite self parking and valet parking are complimentary.

Sterling Ooty Fern Hill is a smoke-free property.

A complimentary full breakfast is served each morning between 7:30 AM and 10:30 AM.
Sterling Ooty Fern Hill has a restaurant on site.
24-hour room service is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Billiards/pool table
  • Playground
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • 2 private bathrooms
  • Bathtub or shower
  • Free toiletries
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:30 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of INR 2000 per pet, per day
Welcoming dogs only
2 total (up to 66 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: INR 2000 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Fernhill Sterling
Fernhill Sterling Ooty
Ooty Fernhill Sterling
Ooty Sterling Fernhill
Sterling Fernhill
Sterling Fernhill Hotel
Sterling Fernhill Hotel Ooty
Fern Hill Sterling Holidays RESORT
Sterling Ooty Fernhill
Sterling Fernhill Ooty Hotel
Sterling Fernhill Hotel Ootacamund
Fern Hill Sterling Holidays
Sterling Fern Hill Hotel
Ooty Fern Hill Sterling Holidays RESORT
Ooty Fern Hill Sterling Holidays
Sterling Ooty Fern Hill Hotel
Sterling Ooty Fern Hill Ootacamund
Sterling Ooty Fern Hill Hotel Ootacamund

Sterling Ooty Fern Hill Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 16 out of 66 reviews
Rating 8 - Good. 21 out of 66 reviews
Rating 6 - Okay. 11 out of 66 reviews
Rating 4 - Poor. 11 out of 66 reviews
Rating 2 - Terrible. 7 out of 66 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Himani

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The services was pathetic. Most of the area was booked for private parties so we couldn't go anywhere. It was like staying in a hotel and not resort. Also, during checkout they took more amount from us. When I checked it, and asked for a refund, they said they have initiated the refund. But I never got it back. They are just thiefs who show you the correct bill. But in final bill which they don't show you they add many bills twice.
Stayed 1 night in Mar 2024

10/10 Excellent

theja

Excellent Service
Stayed 2 nights in Feb 2024

2/10 Terrible

Deepak

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY - NOT EVEN MATCH 2 star STANDARD. Recently stayed here with family for 2 days. To start with no staff to help in checkin process or luggage, have to ask multiple times. Then, room allocated was a pathetic dirty room with no view -- unless they consider teenshade as a view. Nothing, happened even after complaint, just the false promise to get the room changed next day (I already arrived in evening, then to pack luggage next morning doesnt make sense at all). Cherry on the cake was -- TV not working, kettle not working, for room service u have to wait for hours for just getting water refill. Bathroom drains were blocked. And, best part they serve in room food in disposable like pizza delivery which though was just coming from one floor below but was served cold with very high price. I have stayed in other Sterling properties during same trip as well in past, they are good but this property definetly has some issue so pls refrain from booking this unless u want to spoil ur holiday.
Stayed 2 nights in Dec 2023

6/10 Okay

Deepti

Liked: Cleanliness, staff & service, amenities
Location is good. Relationship manger started with his sales pitch even before I had checked in. Despite requesting to take this up later as I was tired, he continued to keep pitching. Cleanliness wasn't great and despite having a Premium suite the room had no view. Overall no value for money
Stayed 2 nights in Apr 2023

4/10 Poor

anwar

Stayed 2 nights in Dec 2022

6/10 Okay

Yagnesh

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Access road is really bad, Hot water is not available for the second person, need to wait 25 minutes to get enough hot water for the next person. All glasses for drinking water had a faint smell of kerosene. Great location, superb views, excellent breakfast and dinner buffet.

4/10 Poor

Hemanth

Traveled with family
Disliked: Property conditions & facilities
Average stay experience
The choice of room provided to us was very average for the pricing. After spending 10k for a night we expect a balcony at the least. The room was big though. The view from the room was not that great. The kitchen closes at 3 pm with limited food options, taste wasn't great either.
Stayed 1 night in Nov 2022

6/10 Okay

Aseem

Traveled with family
Disliked: Staff & service, room comfort
A mixed bag of good, bad and ugly
The stay was a mixed bag really. While the location of the resort is excellent, the roads leading up to the resort are terrible. The same goes for the staff, a mixed bag. Some staff members were very kind and courteous while others were not. There were 3 of us staying in your privilege suite and I called in to request an additional duvet 3 times. The duvet was not provided and the Housekeeping, as well as the front desk, stopped answering calls from my room. Now, this behaviour will ensure that I do not ever come back despite a few good people working in your resort who were very kind and helpful throughout our stay.
Stayed 2 nights in Oct 2022

2/10 Terrible

srisurendrakumar

Stayed 2 nights in Jul 2022

6/10 Okay

Rohini

Traveled with family
Disliked: Cleanliness, staff & service
Dinner buffet is too crowded. Delay in response of staff for anything.
Stayed 2 nights in Jun 2022

10/10 Excellent

Kimfa

Stayed 1 night in Feb 2022

10/10 Excellent

RONAK B

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best Hotels with Best scenic view. Lots of Indoor games along with Adventure sports within Hotel Campus. Manojit was very helpful and very humble. Our food request was well taken care and overall experience was excellent.
Stayed 2 nights in Jan 2022

10/10 Excellent

Neha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very Nice Property
Proverty is very Nice and hospitality is very good
Stayed 1 night in Nov 2021

2/10 Terrible

Sampath

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely horrible horrible access routes to this hotel. Pick any other place.
Stayed 2 nights in Oct 2021

2/10 Terrible

Viveganandan

Disliked: Room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 3 nights in Jan 2021

10/10 Excellent

nilesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Liked: Staff & service
Access road to the property was horrible and similar was the parking situation. It took more than 45 minutes to get my car out. Room charges were exorbitant. The mattress was 'spring type' and hurt the back. Floor boards were squeaky. Staff was very helpful, especially the duty manager Mr. Arun. Food quality was great with a lot of variety.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a good one, basic amenities were not provided like hand towels, washroom was flooding though corrected later, very slow service restaurant
Stayed 4 nights in Dec 2018

4/10 Poor

Gaurav

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
The stay was not comfortable at all. 1. The rooms given to us didn't had a tea kettle and the room service didn't delivery tea as they were short of staff. 2. Got the TV working after multiple complaints. 3. Request for room heater was fulfilled after full 24 hrs of request 4. And to make the things ever more terrible, the security guard opened the side door of the room and came into our room at 11pm without even knocking or informing us. Ridiculous.. and to top it all answer given was that they were just checking the door lock
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Peaceful and relaxed place . Great food and staff General cleanliness was poor. Rooms were not cleaned on time . Bathroom was moldy
Stayed 2 nights in Dec 2018

8/10 Good

ARINDAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Great stay
Stayed 2 nights in Nov 2018

6/10 Okay

Davinder

Liked: Cleanliness
Disliked: Property conditions & facilities
Crowded Ooty
Ooty town and the surrounding slopes (other than tea gardens) are littered with plastic and garbage. Nightmare traffic, poor road maintenance, and surging crowds - not what you expect at a getaway hill destination. Fern Hill resort was mixed - crowded, little noisy. The facility is clean, but needs better maintenance. The plumbing needs an upgrade, the TV didn't work, the window stays were broken. The espresso machine was not working for many days.

4/10 Poor

Ken

Disliked: Property conditions & facilities
Disappointed.
Felt like a prison. 5km from town. No pool, nothing to they arranged a pickup but the taxi was no show which caused too much stress