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Oretal Vacation Packages

I didn't like the fact that the sink wouldn't drain in the bathroom, and people from the room next to us had visitor who kept knocking on our door in the middle of the night. Plus I still haven't received my 100 dollar deposit back yet. They expect at check in but then want us to wait up to 7 days to get it back. Nice hotel, beds are comfortable but check in and out took a very long time. However the staff were very nice

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Hotel was nice and clean and everything was really close by and it’s perfect location for food and entertainment

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Poor customer service, I received no friendly response from any staff. Really disappointed has nothing to do with the NY Palace I used to stay decades ago. Won’t stay again.