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Crowne Plaza Orlando - Downtown by IHG

3.5 star property

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Photo gallery for Crowne Plaza Orlando - Downtown by IHG

Premium bedding, pillowtop beds, in-room safe, desk
Point of interest
Point of interest
Suite, 1 Bedroom, Kitchen (Dining) | Living area | 48-inch LCD TV with premium channels, TV
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast available
  • Gym

Explore the area

Map
304 W Colonial Drive, Orlando, FL, 32801
  • Orange Avenue
    ‪6 min walk‬
  • St. James Cathedral
    ‪14 min walk‬
  • Lake Eola
    ‪17 min walk‬
  • Orlando, FL (ORL-Orlando Executive)
    ‪11 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Premium bedding, pillowtop beds, in-room safe, desk

Premium Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen (Dining)

Suite, 1 Bedroom, Kitchen (Dining) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Kitchen (Dining)

  • Sleeps 2
  • 1 Twin Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Orlando - Downtown by IHG

3.5-star hotel in Lake Dot
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite. Housekeeping is available on request.
Crowne Plaza Orlando - Downtown, an IHG Hotel offers 227 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers.

This Orlando hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Crowne Plaza Orlando - Downtown, an IHG Hotel provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

This 3.5-star property offers access to a 24-hour business center, 6 meeting rooms, and limo/town car service. Event facilities measuring 6600 square feet (613 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. A complimentary area shuttle within 3.00 mi is available for guests. Onsite parking is available (surcharge), along with a car charging station.

Crowne Plaza Orlando - Downtown, an IHG Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Bite Bistro and Wine Bar - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Limo/town car service
  • Self parking on site (USD 25 per night; includes in/out privileges)
  • Valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 10 for adults and USD 5 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bite Bistro and Wine Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • 6,600 square feet of conference space

Outdoors

  • Pool loungers
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 10 for adults, and USD 5 to 30 for children
  • Self parking fee: USD 25 per night (in/out privileges)
  • Valet parking fee: USD 30 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Orlando Downtown Hotel
Crowne Plaza Hotel Orlando Downtown
Crowne Plaza Orlando Downtown
Crowne Plaza Orlando Downtown Hotel Orlando

Crowne Plaza Orlando - Downtown, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 124 out of 190 reviews
Rating 8 - Good. 29 out of 190 reviews
Rating 6 - Okay. 19 out of 190 reviews
Rating 4 - Poor. 6 out of 190 reviews
Rating 2 - Terrible. 12 out of 190 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

George

Stayed 1 night in Oct 2024

4/10 Poor

BRANDON

Stayed 1 night in Oct 2024

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay and location
I booked a stay here due to an Air B’n’B stay listing being different than their listing online. This was a much better choice for us and I highly recommend. It was such as huge change than the original stay we had planned but totally worth it. I will stay again when needed for work. The location was perfect for me to be close to work as well. Loved our stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Oct 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room not the area
Stayed 2 nights in Oct 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Erasmo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place would be back if that an option
Stayed 4 nights in Oct 2024

10/10 Excellent

DeMarco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid stay..no complaints
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
My daughter and I really enjoyed our one night stay. The staff was very friendly, the room was clean and comfortable and the breakfast had a nice selection wand was very good.
Stayed 1 night in Oct 2024

10/10 Excellent

chelsea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, we stay there due to hurricane Milton.
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy to check in and out and now has daily maid service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Cezary, Lady Lake

Stayed 1 night in Jul 2024

8/10 Good

MANUEL A

Stayed 2 nights in Sep 2024

2/10 Terrible

Destiny S

Disliked: Cleanliness
Stayed 1 night in Oct 2024

6/10 Okay

Aivaras

Liked: Staff & service
Not worth
I was very disappointed with my stay at this hotel. The room was not properly cleaned, with large pieces of dates or don’t know what it was and popcorn left behind from previous guests. The windows were sealed shut, making it impossible to get fresh air. The air conditioning was overly strong, making it difficult to sleep with it on, but without it, the room became unbearably stuffy due to the sealed windows. Additionally, our room was located in a very noisy area, making it nearly impossible to get any rest. The iron provided was rusty, releasing brown water that stained my jumpsuit. While I received a 50% discount for one night, it didn’t seem like adequate compensation, as I’m unsure if my jumpsuit can even be salvaged since it requires dry cleaning. This was our fourth hotel during our stay in Florida, and it was the only one that truly disappointed us. I regret choosing this hotel and would not recommend it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Milagros

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even that was under hurricaine Milton, they provided excelent service
Stayed 2 nights in Oct 2024

6/10 Okay

Nate

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ease of check in friendliness of staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hurricane refugees
This hotel was all that was available when evacuating from hurricane Milton. We got there early and they were amazing with getting us into our room by 10am. The hotel was packed but they tried to accommodate everyone’s needs with limited staff. We ended up having to stay an extra night and they kept us in the same room! Thank you!
Stayed 2 nights in Oct 2024

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Matthew

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and service were all fantastic, very easy walking distance to the Kia Center and plenty of options for food!
Stayed 1 night in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Luz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024