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Crowne Plaza Orlando - Lake Buena Vista by IHG

4.0 star property

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Photo gallery for Crowne Plaza Orlando - Lake Buena Vista by IHG

Outdoor pool, sun loungers
Property amenity
Exterior
Exterior
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Room service
  • Housekeeping

Explore the area

Map
8686 Palm Pkwy, Orlando, FL, 32836
  • Disney Springs™
    ‪4 min drive‬
  • Orlando Vineland Premium Outlets
    ‪4 min drive‬
  • SeaWorld® Orlando
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪28 min drive‬

Room options

Similar properties

Lobby

Holiday Inn Resort Orlando - Lake Buena Vista by IHG

  • Pool
  • Hot Tub
  • Pet friendly
  • Free WiFi
4.2 out of 5, Very Good, (3154)
The price is $122
per night
$171 total
includes taxes & fees
Apr 17 - Apr 18
Holiday Inn Resort Orlando - Lake Buena Vista by IHG

About this property

Crowne Plaza Orlando - Lake Buena Vista by IHG

4-star Orlando hotel close to Disney Springs™
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a conference center, a microwave in a common area, and a business center.
Crowne Plaza Orlando - Lake Buena Vista by IHG offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a fitness center.
In addition to an outdoor pool, Crowne Plaza Orlando - Lake Buena Vista by IHG provides a waterslide and a fitness center. The hotel offers a restaurant. This 4-star property offers access to a business center and 2 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1807 square feet (168 square meters) include a conference center. This Mediterranean hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge).

Crowne Plaza Orlando - Lake Buena Vista by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
H Street Grille & Lounge - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 10 per night)
  • RV/bus/truck parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 20 per person
  • A restaurant

Restaurants on site

  • H Street Grille & Lounge

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • In-room crib
  • Outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business center
  • Computer station
  • Conference center (1,807 square feet of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1989
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 23 per accommodation, per night
The resort fee includes:
  • Faxes
  • Phone calls
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 20.00 per person
  • Self parking fee: USD 10.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Inn Hotel Orlando Lake Buena Vista
Comfort Inn Orlando Lake Buena Vista Hotel
Comfort Inn Lake Buena Vista Hotel
Comfort Inn Lake Buena Vista
Comfort Inn Buena Vista
Comfort Orlando Lake Buena Vista
Comfort Buena Vista
Crowne Plaza Orlando Lake Buena Vista
Royale Parc Hotel Orlando Lake Buena Vista
Crowne Plaza Orlando Lake Buena Vista an IHG Hotel
Crowne Plaza Orlando - Lake Buena Vista by IHG Hotel
Crowne Plaza Orlando - Lake Buena Vista by IHG Orlando
Crowne Plaza Orlando - Lake Buena Vista by IHG Hotel Orlando

Crowne Plaza Orlando - Lake Buena Vista by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 376 out of 1004 reviews
Rating 8 - Good. 258 out of 1004 reviews
Rating 6 - Okay. 168 out of 1004 reviews
Rating 4 - Poor. 101 out of 1004 reviews
Rating 2 - Terrible. 101 out of 1004 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

frank

Liked: Room comfort
Disliked: Property conditions & facilities
Seedy, needs repair, lobby looks like an institution
Stayed 1 night in Jan 2025

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Smoking was bad at night in my room.
Stayed 3 nights in Dec 2024

10/10 Excellent

Cheral

Traveled with partner
Liked: Property conditions & facilities
We really enjoyed our stay
Stayed 1 night in Dec 2024

8/10 Good

EDWARD

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Kerry

Stayed 1 night in Dec 2024

2/10 Terrible

Alexandra

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was over charged for my stay . I paid cash and my card was charged as well , the room had no microwave , the refrigerator was hot not cold , the ice machine was broken and I had to go to the 7th floor to get ice , the faculty did not help with any of my issues or concerns . When I went back to get a refund they told me it would be instantly but it took 3-5 business days , this was the worst trip of my life
Stayed 2 nights in Dec 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when traveling with pets. Pool area is lackluster but rooms are nice.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
It was a great stay. Close to shopping and restaurants and Disney. There are Jack and Jill doors. There was no noise cancellation walls at all.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Traveled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

KIM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in on Friday and stayed on the 5th floor. The bathroom had some dirt and things were moved about but my daughter had gone in before so I hadn’t the opportunity to check the area so I assumed she was the culprit. There was NO hit water and NO water pressure. We checked out Sat. morning to meet up with our group. We then checked back in and were assigned to a new room. There was a sanitary seal on the toilet and the complimentary soap/shampoos were in place as well as a spare toothpaste & toothbrush. At this point I ask my daughter and she confirmed our first room did not have any of these things. Our room hadn’t been cleaned. The dirt on the floor was from before! Ekkk! Also, they do offer LIMITED transportation to the park / Disney Springs and I do mean LIMITED. There is a parking fee.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Traveled with partner
the location
Stayed 3 nights in Dec 2024

8/10 Good

Kirsten Stevens

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and comfortable room, beds big and got a great nights sleep. Made use of the gym facility, it had a good selection of equipment. Staff very friendly
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the same standard as Hilton CP in the UK
Not sure where to start, from finding hair in our towels on daily basis to toiletries and cups not being replaced daily. The only staff that spoke English were at the reception, the reception staff were helpful but did looked puzzled when asked for cups and toiletries and clean towels. We had a day when room was not cleaned even though we have requested the room to be cleaned. Strong smell of pot smoking in corridors, lifts, outside the hotel, guests arguing all night and dogs barking. The parking smelled of urine and people used it as a dump site, we saw a TV being left in the parking as well as urine bottles. The only thing the hotel has going for is the location, it is 5 minutes away from Disney Springs and about 15 minutes away from outlet shopping centre. For British travellers this is rated as a 4 star Hilton Crowne Plaza, however it is nothing like the standard of Hilton Crowne Plaza in the UK.
Stayed 15 nights in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Brittany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Dawn, Riverview

My stay over was only for one night for Black Friday shopping.. the area has a lot of dine out options, complimentary drinks from bar was offered but did not redeem it..e location is nice however the hotel within can use some upgrades especially the halls and shower area. On a positive note slept well.
Stayed 1 night in Nov 2024

6/10 Okay

Frank

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Domonique

Stayed 4 nights in Nov 2024

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriel

Stayed 3 nights in Nov 2024

6/10 Okay

tanya

Liked: Staff & service
Stayed 3 nights in Nov 2024