6/10 Okay
Kevin
Business traveler
Oct 23, 2024
Liked: Cleanliness, property conditions & facilities, room comfort
No car? Check your bill for a parking fee.
Booked through Hotels.com not Doubletree directly, couldn’t confirm our room by phoning the hotel and were told to show up in person with our Hotels.com confirmation. Upon arrival it took about 30 mins to check in. We were given a double queen room in the tower despite having booked and received confirmation of a king room. Since we were there for 10 nights it would have been better to have a sofa than a spare bed.
The room was clean but 2 pillow cases were worn and had holes in them.
We mostly kept our do not disturb sign on our door. On the 2 occasions the room was serviced the towels were changed but not the bedding and we did not receive coffee or bottled water. We asked staff for the same when we saw them in the halls as this is included in the $28.00/day resort fees.
Upon entering the tower, there is a very strong, very unpleasant smell which staff tries to cover with scent. This is partially effective.
The food and drinks were good, serving staff very good with an automatic 15% gratuity added. 18% for 5 or more people. At check out we were asked if we wanted the bill emailed. We asked to have the bill printed out. On the bill was a $30.00/day charge for parking, despite us stating upon check in that we had no car. The staff said “sorry, this happens sometimes automatically.” Unacceptable to charge $300.00 for parking and no registered vehicle. Automatically? They removed the parking fees, reprinted the bill and said sorry. Check your bill!
Kevin
Stayed 10 nights in Oct 2024