4/10 Poor
Thomas
Traveled with family and small children
Jun 19, 2025
Disliked: Cleanliness
Likes: Hotel had a great location. We used our own transportation and we were able to use the early entry and rope drop each park with ease. The restaurant staff was also wonderful, especially Mrs Lorree.
Dislikes: After we arrived the first night, unpacked and getting in bed a giant roach crawled on the sofa sleeper! Needless to say we complained and were able to swap rooms. However, they did try to move us up a floor at 9:00 at night after a 12 hour drive, already completely unpacked and with 3 kids. I did ask to stay on the same floor and they were able to make that happen. Starting the second night the water in the shower would change from luke warm to scalding hot in an instant. So much so that while my wife was washing my daughter's hair she tried to move her head out of the way and while bending down she nailed her own head on the soap dish inside of the shower leaving a giant knot. I called about the water changing temperatures also but nothing was done other than the staff said they would tell the engineer. The last thing about the property was that only one elevator worked for 5 of the 6 nights we were there. This caused long waits after long days. Overall, this just didn’t meet my expectations after spending around $1,800 on a hotel stay.
Thomas
Stayed 6 nights in Jun 2025