2/10 Terrible
Verified traveler
Apr 20, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Checked in on a Tuesday! I only booked this room due to the fact of the “great” reviews on here. But after I checked in the first room I was the sheets were dirty; looked like dried blood to me, he bed had bed bugs, and the phone to the room didn’t work. Reached out to hotels.com because it’s who I booked through they called the front desk and spoke with Harry, who was extremely rude in my opinion. Hotels.com offered to see if they could get me a different room at the same hotel or a refund, I was here for cheer comp and didn’t have time to wait the 7 days for a refund, so I decided to just stay here. Harry came up to the room to verify the problems and even looked at the bed putting his hand on it and saying “oh it just looks like chocolate hands to me,” then tried to justify why the phone wouldn’t work. Harry did switch me rooms and when we went to the new room I checked the sheets and pulled them up to check for bed bugs he had the nerve to ask me “are you going to do this to every room” um yes, yes I am because no one wants to sleep with bed bugs.After halfway settling into the new room I checked other websites for reviews and found that this is the only website with high reviews! Most definitely do not recommend and will not be returning. needless to say I should’ve just went with the refund and slept in my car, which would’ve been way cleaner than this hotel.
Verified traveler
Stayed 4 nights in Apr 2025