2/10 Terrible
Juan
Traveled with family
Apr 8, 2025
Disliked: Cleanliness, staff & service, amenities
I will naver stay at this location ever again.Let me start with the good, location is great its on Idrive close to everything. The rooms are decent size,fairly clean and overall the building is in a average shape it could use some updates.The bad is the staff there extremely rude unwilling to help, I don't know who train this people maybe it's a lack of oversight from higher up I am not sure. They make u feel like ur a walking inconvenience as soon u get there, try to tell them u had a emergency you are at the hospital and need a one time courtesy late check out. They told me if I was diamond member I could check out at 4 if not I had to pay 75 dollar check out fee. I agree to the $75 fee even though I wasn't too happy about it but then things got even worse I called the hotel at 1:00 p.m. to let him know that I'm going to be late and close to 4:00 p.m. to get my belongings out the room I was told that if I show up there at 4:00 p.m. I'm going to be escorted by the police to pick up my belongins.The card I used for the deposit declined for the extra $75 charge due to being locked I told them that will unlock the card and they can run it for the for the $75 and the extra $6 from the snack bar. At that point they told me that would not work I had to be physically present there and I need to swipe my card remind you I already swipe my card for deposit when I first got there and it went through for $75 incidental deposit. Manager Elsie was extremely rude not willing to work this
Juan
Stayed 2 nights in Apr 2025