8/10 Good
Toni
Apr 26, 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Short couples trip
Over all this was a great middle of the road in price hotel. First day wasn't enjoyable. They seemed to be a very disorganized. The new management company brought their own staff in and no one could answer very simple questions. No one could even tell us where the spa was on their own property so we called the spa and they found us and walked to the building. Massages and staff at the spa were fantastic but pricey. If you stay here, I highly recommend the services offered.
There are 2 family pool areas with sand, cabanas & scallops to rent for some shade. A tiki bar is at the far end of the family area. You can order right from your chaise lounges, cabanas or scallops and they will deliver to you. Takes a while but for people with small children, it's certainly convenient. The 3rd pool is considered a quiet pool with no young children. This was a very relaxing pool. No bar or food offered here which is odd since 95% of people here are adults. The walk to the tiki bar is not close at all, nor is the bar inside the hotel.
I can confidently say this hotel was spotless. Maybe the cleanest I've been to. The housekeeping staff were thoughtful and very attentive.
Our biggest issue was the pitch for a 2 hour condo timeshare or property purchase of real estate. To say it was 4 or 5 times a day is not an exaggeration. They walk around the lobby and camp out right outside each corner of the lobby before guests get on the elevators.
Toni
Stayed 4 nights in Mar 2025