My mom and I were very happy overall. However, I would give this five stars, but there were a few things that makes me leave it at four. First, though it’s one of the newer universal hotels, the interior of the building (specifically, the hallways) show some wear. There were some stains in the hallway carpet, some portions of the walls are dirty, and the wallpaper by the elevators is starting to noticeably peel. The second thing is the hallways are very long and access to elevators are very far off. So, if you don’t like walking anymore then you have to after a day at the parks, this might be something to consider. These first two things didn’t affect my personal experience of staying at the hotel, but it is something to consider. Third, our remote for the room had holes in the center of it. Yes, you read that correctly. This one did affect my experience a bit. However, as it is one the cheapest options for a universal hotel, you get what you pay for. The check in process was easy. Our room (a pool view room) was great. It was clean and the beds were comfy. Lastly, the food options were awesome and is actually some of the better hotel food I’ve had. That being said I’m actually planning on coming back this summer with the rest of my family and hopefully we’ll get to enjoy going to the pool.