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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

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Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

7 outdoor pools, cabanas (surcharge), pool umbrellas
Exterior
Exterior
Sports bar
Dock

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Laundry
  • Pet friendly
  • Spa
$139
includes taxes & fees
Aug 28 - Aug 29

Explore the area

View in a map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • Pointe Orlando
    ‪15 min walk‬
  • Orange County Convention Center
    ‪19 min walk‬
  • SeaWorld® Orlando
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

8.6 out of 10
Excellent
(159 reviews)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Villa, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

View all photos for Room (Resort Select)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room (Resort Select)

  • 493 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Studio (Villa)

8.4 out of 10
Very good
(519 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(105 reviews)
  • 1195 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

7.8 out of 10
Good
(117 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star Orlando hotel close to The Orlando Eye at ICON Park
Along with a marina, this smoke-free hotel has 7 outdoor pools and a full-service spa. Free valet parking and a free theme park shuttle are also provided. Additionally, a water park (surcharge), a restaurant, and 2 poolside bars are onsite.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Westgate Lakes Resort & Spa Universal Studios Area features a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include conference space. This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Westgate Lakes Resort & Spa Universal Studios Area is a smoke-free property.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.23 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2763 out of 5274 reviews
Rating 8 - Good. 1097 out of 5274 reviews
Rating 6 - Okay. 675 out of 5274 reviews
Rating 4 - Poor. 344 out of 5274 reviews
Rating 2 - Terrible. 395 out of 5274 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Matthew David, Canton

Traveled with family and small children
They tried to sell us a timeshare in the beginning. Wasn’t expecting that. Our room was very far away from anything and that was tough with little kids. Would have paid more for something closer the property is very big. Cockroaches in the room on the last night was disappointing and the room was outdated/rough in spots (I.e light bulbs need replace do etc). All in all I would say our visit was ok till the end. This place was safe and quiet so we liked that. But will not consider this report in the future.
Stayed 3 nights in May 2025

10/10 Excellent

Juan, Deltona

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place for a family reunion
Stayed 2 nights in May 2025

2/10 Terrible

Condrea

Stayed 1 night in May 2025

4/10 Poor

Lamiita

Outdated No enough places to eat Fire alarms at 5am, security knocking on doors without even saying what was going on.
Stayed 3 nights in May 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

2/10 Terrible

John

Disliked: Cleanliness, amenities
Stayed 3 nights in May 2025

10/10 Excellent

Theresa

Stayed 3 nights in May 2025

2/10 Terrible

oscar

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I will never stay there again. Although the property is large, the resort fee is unjustified—it only covers a basic pool and a couple of slides. Calling it a resort is misleading. The place feels more like a chaotic jungle: overcrowded, noisy, and disorganized, with people everywhere and little sense of relaxation or comfort. Definitely not the kind of experience you'd expect when booking a resort.
Stayed 6 nights in May 2025

6/10 Okay

Dmytro

Liked: Cleanliness, staff & service, amenities
Bad soundproofing in room, can hear everthing happening outside, someone 2 days in a row was listening loud music at 1am outside. Then housekeep were cleaning room nextdoor at around 11pm-12 am, and speak very lodly for until i came out and asked them to be quiet.
Stayed 4 nights in May 2025

10/10 Excellent

Bobby

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was just like living in your own home with all the amenities
Stayed 5 nights in May 2025

10/10 Excellent

Laquanda

Stayed 3 nights in May 2025

4/10 Poor

Stephanie

Traveled with family and small children
Disliked: Cleanliness, staff & service
Too many issues to say this is a premier resort.
Stayed 4 nights in May 2025

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

4/10 Poor

Julie

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Parking on Sat night was terrible, some people involved in rides/shuttles were rude, most were very friendly
Stayed 4 nights in May 2025

10/10 Excellent

Dawn T

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Has many amenities in the property for you to do things would recommend for someone traveling with kids as the waterpark is a great place for the kids to have fun and also many things to do on the property
Stayed 3 nights in May 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities
Great pools, room was clean, the staff were very helpful.
Stayed 3 nights in May 2025

8/10 Good

Nelson

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Manuel, Wellington

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great property, nice staff
Stayed 2 nights in May 2025

10/10 Excellent

Lynn A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in May 2025

8/10 Good

Veronica

Stayed 3 nights in May 2025

10/10 Excellent

Karen

Traveled with group, Traveled with family
Liked: Cleanliness, amenities
Always such a great experience with them. Rick made it great after the storm to ride us around and make it completely worth. Word part was the fact they always trying to get you into the 90 minute talk to sell their timeshare. We arranged 2 hours for it and after 40 minutes we were starting with the talk and the buffet they offer is just sausage, eggs and totes, juice, coffee and some sort of cereal and bread to eat. This is not a buffet type. Also the lady was trying to seek the condo was super slow and talked sooooooo slow to even begin with. We asked her to leave and she said if we were unable to stay we will be able to pick up our deposit of $40 for the talk and not getting the rest of the benefits offered. We left. And she said she could stay with us the whole morning it was us that couldn’t stay and mentioned she was paid to be there and be talking to us or not. Very rude.
Stayed 2 nights in May 2025

10/10 Excellent

Zaida Ivette Rodriguez

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was dismisive and not helpful
Stayed 5 nights in May 2025

8/10 Good

Rose

Liked: Staff & service
Stayed 4 nights in May 2025

10/10 Excellent

James, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2025

8/10 Good

Dante

Liked: Cleanliness, amenities, property conditions & facilities
The property was great, rooms were spectacular. However, we found it to be disappointing that you had to pay separately for the waterpark access.
Stayed 3 nights in May 2025