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Westgate Lakes Resort & Spa Universal Studios Area

4.0 star property

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Photo gallery for Westgate Lakes Resort & Spa Universal Studios Area

7 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video - submitted by lana__creator
Exterior
Exterior
Sports bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
$144
includes taxes & fees
Dec 10 - Dec 11

Explore the area

View in a map
9500 Turkey Lake Rd, Orlando, FL, 32819
  • Place, Dr. P. Phillips Hospital
    ‪1 min walk‬
  • Place, Pointe Orlando
    ‪11 min walk‬
  • Place, Orange County Convention Center
    ‪19 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Room (Resort Select)

Premium bedding, pillowtop beds, in-room safe, desk

Room (Resort Select)

  • 493 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Bedroom

In-room dining

Room, 1 Bedroom

7.8 out of 10
Good
(123 reviews)
  • 397 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 4 Bedrooms

Premium bedding, pillowtop beds, in-room safe, desk

Villa, 4 Bedrooms

  • 4 bedrooms
  • Sleeps 16
  • 3 King Beds, 2 Double Beds and 3 Double Sofa Beds

View all photos for Deluxe Villa, 1 Bedroom

Flat-screen TV, DVD player

Deluxe Villa, 1 Bedroom

8.6 out of 10
Excellent
(170 reviews)
  • 775 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio (Villa)

Premium bedding, pillowtop beds, in-room safe, desk

Studio (Villa)

8.4 out of 10
Very good
(545 reviews)
  • 495 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms

Flat-screen TV, DVD player

Villa, 2 Bedrooms

8.8 out of 10
Excellent
(107 reviews)
  • 1195 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Villa, 3 Bedrooms

Flat-screen TV, DVD player

Villa, 3 Bedrooms

8.4 out of 10
Very good
(9 reviews)
  • 1689 sq ft
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Double Beds and 2 Double Sofa Beds

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About this property

Westgate Lakes Resort & Spa Universal Studios Area

4-star Orlando hotel close to Pointe Orlando
Along with a marina, this smoke-free hotel has 7 outdoor pools and a full-service spa. Free valet parking and a free theme park shuttle are also provided. Additionally, a water park (surcharge), a restaurant, and 2 poolside bars are onsite.
Westgate Lakes Resort & Spa Universal Studios Area offers 1990 accommodations with DVD players and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

Flat-screen televisions come with premium cable channels. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans.

2 outdoor tennis courts, a marina, complimentary bicycles, and a water park (surcharge) with a lazy river and waterslides are featured at the hotel. 7 outdoor swimming pools and 7 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Westgate Lakes Resort & Spa Universal Studios Area features a full-service spa, a water park (surcharge), and a marina. 7 outdoor swimming pools and 7 hot tubs are also on site. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 poolside bars and a bar/lounge.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 25005 square feet (2323 square meters) include conference space. This family-friendly hotel also offers a children's pool, a fitness center, and a sauna. Complimentary self parking and valet parking are available on site.

Westgate Lakes Resort & Spa Universal Studios Area is a smoke-free property.

Drafts Sports Bar & Grill - This family restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Sids Bistro - This delicatessen serves breakfast, lunch, and light fare. Open daily.
Cordovano Joe's Pizza - This restaurant specializes in pizza and serves lunch and dinner. Open daily.
The Marketplace & Deli - This delicatessen specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Open daily.
Buccaneer Galley - This bar specializes in American cuisine and serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Internet access

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Buccaneer Galley
  • Cordovano Joe's Pizza
  • Drafts Sports Bar & Grill
  • Sids Bistro
  • The Marketplace & Deli

Things to do

  • 2 outdoor tennis courts
  • 7 hot tubs
  • 7 outdoor pools
  • Arcade/game room
  • Basketball
  • Bowling alley
  • Canoeing
  • Children's club
  • Children's pool
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • TV in common areas
  • Volleyball
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Fenced pool
  • Free theme park shuttle
  • Grocery/convenience store
  • High chair
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 25,005 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Marina
  • On a lake
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 28 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.74 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Lakes Resort Universal Studios Area
Westgate Lakes Resort Universal Studios Area Condo
Westgate Lakes Resort Universal Studios Area Condo Orlando
Westgate Lakes Resort Universal Studios Area Orlando
Westgate Lakes Hotel Orlando
Westgate Lakes Universal Studios Area Orlando
Westgate Lakes Universal Studios Area
Westgate Lakes Orlando
Westgate Lakes Resort Spa Universal Studios Area
Westgate s Universal Stuos Ar
Westgate Lakes Resort Spa Universal Studios Area
Westgate Lakes Resort & Spa Universal Studios Area Hotel
Westgate Lakes Resort & Spa Universal Studios Area Orlando
Westgate Lakes Resort & Spa Universal Studios Area Hotel Orlando

Westgate Lakes Resort & Spa Universal Studios Area Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 2968 out of 5553 reviews
Rating 8 - Good. 1149 out of 5553 reviews
Rating 6 - Okay. 698 out of 5553 reviews
Rating 4 - Poor. 341 out of 5553 reviews
Rating 2 - Terrible. 397 out of 5553 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Dawn

Traveled with group, Business traveler
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This was probably the dirtiest place I have ever stayed!!!!
Stayed 2 nights in May 2025

10/10 Excellent

Jessica Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was lovely
Stayed 3 nights in May 2025

4/10 Poor

Miguel

Stayed 3 nights in Aug 2025

6/10 Okay

Brenda

Traveled with partner
Disliked: Property conditions & facilities
Racoons living in the roof on the building opposite. Noisy air conditioning. Worst pizza I've ever had in my life. The only redeeming thing was the pool area. Very nice, plenty of seats, but BYO towels. Bit strange for a "resort" !
Stayed 4 nights in Sep 2025

10/10 Excellent

William

Stayed 3 nights in Sep 2025

10/10 Excellent

Cruz

Stayed 2 nights in Sep 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Dominque

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great besides the parking so far.
Stayed 2 nights in Sep 2025

10/10 Excellent

Annmarie

Traveled with partner
Love this property
Stayed 4 nights in Sep 2025

8/10 Good

Austin James

Stayed 3 nights in May 2025

2/10 Terrible

Frank

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Point less booking with Expedia because you still have to pay $1000 at checking
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
10/10 recommended
Stayed 2 nights in Sep 2025

10/10 Excellent

yamilet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Danny

Everything was great
Stayed 3 nights in Aug 2025

10/10 Excellent

William

Stayed 2 nights in Sep 2025

10/10 Excellent

Johnathan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff was very polite and attentive to every thing needed definitely recommend staying here
Stayed 6 nights in Sep 2025

8/10 Good

Jassma Abele

Traveled with partner
Liked: Cleanliness, staff & service
Very noisy in the room with the doors closed bed was very hard and limited places to eat
Stayed 3 nights in Sep 2025

10/10 Excellent

Lurleen

Stayed 2 nights in Sep 2025

10/10 Excellent

Kimberly Ann

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our recent stay at Westgate Lakes. The staff were extremely friendly. Our room was clean and the mattresses were comfy! The onsite shuttles that run every 5 minutes or so were very convenient. We used the free shuttle service to get to Epic Universe. We would definitely stay again!
Stayed 4 nights in Sep 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Las cimodidades limpieza todo excelente
Stayed 2 nights in Aug 2025

8/10 Good

Shianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend getaway

Customer service was amazing however our first night we had a room with a broken ac.(it happens) They moved us to a different room around 12am. New room was sufficient. Jetted tub was a plus.The balcony door was broke and wouldn’t lock. Just needs a little updating. The food on site was great (drafts sports bar) the pools were clean and over all we enjoyed our stay. We will return.
Stayed 2 nights in Sep 2025

10/10 Excellent

cheomia

Stayed 4 nights in Sep 2025

6/10 Okay

Jagoda M

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The best thing I can say about this property is that the staff was friendly and the location was convenient, being close to parks, restaurants, and outlets. Unfortunately, the rest of our stay was disappointing. The bed was uncomfortable, and staying on the first floor meant we heard every step from the floor above. Parking was also a challenge, as there were no spots near our building and we often had to circle for about 20 minutes after a long day out just to find a space. The parking lot was noisy, with people blasting music late at night, and to make matters worse, a representative kept calling about a timeshare, which was frustrating. We also waited nearly 40 minutes at a table before being served, which added to the poor experience. Overall, this was not the best hotel stay, and I would not consider buying a property here. Or staying at this property again
Stayed 5 nights in Aug 2025

6/10 Okay

Rachael

Traveled with family
Disliked: Property conditions & facilities
Upon arrival our bathroom smell like urine and the front desk was notified and promptly sent someone to clean. The young lady did an excellent job but it showed that my room was not properly clean before I arrived.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. Had the 2 bedroom villa was amazing
Stayed 3 nights in Sep 2025