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Westgate Palace Hotel / Universal / I-Drive

4.0 star property

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Photo gallery for Westgate Palace Hotel / Universal / I-Drive

Outdoor pool, pool umbrellas
Terrace/patio
American cuisine, pool views
Full-size fridge, microwave, oven, stovetop
Signature Suite, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available

Explore the area

View in a map
6145 Carrier Drive, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪16 min walk‬
  • Place, Universal’s Volcano Bay
    ‪1 min drive‬
  • Place, Universal Studios Florida
    ‪3 min drive‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Signature Suite, 2 Bedrooms (Deluxe)

Full-size fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms (Deluxe)

9.0 out of 10
Wonderful
(67 reviews)
  • 700 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 2 Twin Beds

View all photos for Signature Suite, 2 Bedrooms

Signature Suite, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, oven, stovetop

Signature Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(101 reviews)
  • 610 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

2 bedrooms, down comforters, in-room safe, laptop workspace

Family Suite

  • 610 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About this property

Westgate Palace Hotel / Universal / I-Drive

4-star resort in International Drive District
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free resort. Free WiFi in public areas, free self parking, and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Westgate Palace Hotel / Universal / I-Drive offers 408 accommodations with washers/dryers and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature down comforters. Accommodations at this 4-star resort have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool, Westgate Palace Hotel / Universal / I-Drive provides an outdoor pool and a fitness center. Dining options at the resort include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and a meeting room. This family-friendly resort also offers a terrace, barbecue grills, and an arcade/game room. Guests can use the health club at a partner property. Complimentary self parking is available on site.

Westgate Palace Hotel / Universal / I-Drive is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
Drafts Sports Bar & Grill - This poolside delicatessen specializes in American cuisine. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 7 to 15 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Drafts Sports Bar & Grill

Things to do

  • Arcade/game room
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • Outdoor pool
  • Playground
  • Volleyball

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 19 floors
  • 2 buildings
  • Built in 2003
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 24.73 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 7 to 15 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The shuttle provided by the hotel is for the Universal Transportation Center only and does not include any other destinations.
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.
Parcel deliveries, handling, and storage are subject to a fee. Photo ID will be required to claim package(s) and must match the name on the package(s). Payment will be due at time of package claim. Any and all packages that are not claimed within 30 days from the date of delivery or placement into storage at the resort will be returned to sender, or may become the property of the resort. The property is not responsible for lost and/or stolen packages.

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westgate Palace Condo Resort
Westgate Palace Two Bedroom Condo Resort
Westgate Palace Two Bedroom Condo Resort Condo
Westgate Palace Two Bedroom Condo Resort Condo Orlando
Westgate Palace Two Bedroom Condo Resort Orlando
Westgate Palace Two Bedroom Orlando
Westgate Palace Two Bedroom
Westgate Two room Orlando

Westgate Palace Hotel / Universal / I-Drive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 655 out of 1025 reviews
Rating 8 - Good. 210 out of 1025 reviews
Rating 6 - Okay. 87 out of 1025 reviews
Rating 4 - Poor. 28 out of 1025 reviews
Rating 2 - Terrible. 45 out of 1025 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Brandy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westgate was amazing for my family trip to Orlando! I loved the 2 bedrooms because i was traveling with teenagers. The kitchen was well equipped and the location was close to a variety of restaurants and shops. Staff was very nice. Our room was clean. The pool was clean. We can't wait to come back.
Pool
Stayed 5 nights in Jun 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed everything
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Stayed 2 nights in Jun 2025

4/10 Poor

Angela

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very Clean not friendly for families
Stayed 5 nights in Jun 2025

10/10 Excellent

Elizabeth, Houston

Stayed 5 nights in Jun 2025

6/10 Okay

Catherine

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Overall nice but extremely small countertops - made the kitchen very hard to use. The kitchen implements were missing and not thought out well. Room was very quiet which was a positive. Room was well furnished besides kitchen. Staff didn’t seem on the same page with room service. Poor communication.
Stayed 5 nights in Jun 2025

8/10 Good

Ka Ki

Stayed 5 nights in Jun 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing! All the amenities in the room were perfect. I most loved having the washer and dryer in the room. It was like having an apartment all to ourselves and I really didn’t hear other guests like you do in a typical hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Jesse V

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 4 nights in Jun 2025

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Only thing that we complained was bed sheets were dirty and floor in one of the room full of hair.
Stayed 4 nights in Jun 2025

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was nice and the area was convenient
Stayed 3 nights in Jun 2025

10/10 Excellent

Diamond

Stayed 3 nights in Jun 2025

10/10 Excellent

Isany

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Dana

Stayed 5 nights in Jun 2025

8/10 Good

chris

Liked: Cleanliness, amenities, property conditions & facilities
friendliesness of staff
Stayed 6 nights in Jun 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Oscar octavio

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was just like being at home it had everything to cooking and washing clothes two bathrooms. Great place.
Stayed 5 nights in Jun 2025

10/10 Excellent

Vincent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay!
Stayed 5 nights in Jun 2025

10/10 Excellent

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

STYLING

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

Unpleased stay

I did not have a good experience. First of all, my room 1412 was provided to me but WESTGATE assigned the room to another guest which had keys & entered my room which deactivated my keys. Secondly the game room too $20.00 but did not dispense my game card. The front desk states it was a 3rd party & would notify them the refund my $22.00 but i did not receive a refund.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maquel L

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was just fantastic
Stayed 5 nights in Jun 2025

6/10 Okay

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets they had in the closet had blood stains on them, but other than that, the rooms were excellent customer service was excellent housekeeping. Just need to make sure the sheets are clean before bringing them to the room.
Stayed 4 nights in Jun 2025

10/10 Excellent

Helen Lissette Jimenez

Stayed 4 nights in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Westgate Palace Stay

Not sure if the room came with room service or not...never seen anyone for fresh towels or amenities...other than that my family stay was outstanding great location to everything. The frontdesk staff was very friendly and helpful. This is a gated hotel which was great for safety. I would definitely recommend to others.
Stayed 3 nights in Jun 2025

10/10 Excellent

Ryan Keith Fix Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I rate the property a 9.8 out of 10. Pictures do not do it justice as it is an incredible property in a great location. Better than I ever expected it to be. I just wish they had onsite food available up until 11pm.
Stayed 4 nights in Jun 2025