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SureStay Plus Hotel By Best Western Portland Route 52 West

2.5 star property

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Photo gallery for SureStay Plus Hotel By Best Western Portland Route 52 West

Reception
Indoor pool, sun loungers
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi
Desk, laptop workspace, iron/ironing board, WiFi
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Laundry
  • Breakfast included
  • 24/7 front desk

Explore the area

Map
9239 Highway 52, Portland, TN, 37148
  • Sumner Crest WInery
    ‪3 min walk‬
  • Kentucky Downs
    ‪6 min drive‬
  • Grand Ole Opry
    ‪38 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 2 Queen Beds, Accessible, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | Bathroom | Free toiletries, hair dryer, towels, soap

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Quality Inn

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
3.7 out of 5, Good, (514)
The price is $71
per night
$83 total
includes taxes & fees
Apr 1 - Apr 2
Quality Inn

About this property

SureStay Plus Hotel By Best Western Portland Route 52 West

Portland hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a 24-hour business center, and laundry facilities are onsite. Change of towels is available on request.
SureStay Plus Hotel By Best Western Portland Route 52 West offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include sofa beds. 42-inch Smart televisions come with cable channels.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and change of towels can be requested.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
SureStay Plus Hotel By Best Western Portland Route 52 West features an indoor pool and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center. This business-friendly hotel also offers a vending machine, multilingual staff, and laundry facilities. Onsite self parking is complimentary.

SureStay Plus Hotel By Best Western Portland Route 52 West is a smoke-free property.

A complimentary breakfast is offered.
SureStay Plus Hotel By Best Western Portland Route 52 West has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0.0 per 24-hour period (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

SureStay Plus Hotel By Best Western Portland Route 52 West Hotel

SureStay Plus Hotel By Best Western Portland Route 52 West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 101 out of 248 reviews
Rating 8 - Good. 50 out of 248 reviews
Rating 6 - Okay. 37 out of 248 reviews
Rating 4 - Poor. 18 out of 248 reviews
Rating 2 - Terrible. 42 out of 248 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Traveled with partner
New property. Very clean
Stayed 12 nights in Nov 2024

8/10 Good

Nathaniel

Traveled with partner
Liked: Staff & service, amenities
For the price and proximity to major highways it was great. There were some cleanliness issues with the hallways and room, but overall a decent hotel with nice amenities.
Stayed 6 nights in Nov 2024

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just typing to get the minimum.
Stayed 1 night in Nov 2024

4/10 Poor

Brandy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The curtains were dirty The pool was out of service and had been for 2 weeks per the last up front The breakfast wasn't to bad but how can you have cereal but no milk The ladies upfront were ABSOLUTELY AMAZING The only reason I booked that hotel was because it was suppose to have a pool and my granddaughter needed something to do in her down time because she is high functioning and can't sit in a room all the time Well that didn't happen at all
Stayed 2 nights in Nov 2024

4/10 Poor

Zachery

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Very let down by the fact the pool was closed. The bathroom had a very musty damp smell to it.
Stayed 1 night in Nov 2024

8/10 Good

Aaron

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Sammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Lance

Liked: Cleanliness, staff & service, property conditions & facilities
Hospitality and food
Stayed 1 night in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lady at checkin was very pleasant. Room was clean, bathroom was clean, beds are comfortable. This was large room, temperature was perfect. Hotel is easy off highway, restaurant next to hotel. Nice stay
Stayed 1 night in Nov 2024

10/10 Excellent

Claudine

Stayed 1 night in Oct 2024

2/10 Terrible

Gary

Stayed 3 nights in Oct 2024

10/10 Excellent

Vicki

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Great Staff & Breakfast Wonderful location
Staff extremely friendly & helpful Breakfast had lots of options and location very convenient.
Stayed 1 night in Oct 2024

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Oct 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was friendly. The breakfast was plenty and enough variety.
Stayed 1 night in Oct 2024

10/10 Excellent

Gustavo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was helpfull Place was clean Nothing to complain about
Stayed 2 nights in Sep 2024

8/10 Good

Jessica

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

4/10 Poor

Dolores

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor communication by staff regarding carpet cleaning the morning of check-out. The air in room was turned off at check-in despite it being 90 degrees outside.
Stayed 1 night in Sep 2024

6/10 Okay

Gerald

This hotel is okay. Nothing special. Bed was comfortable, and the room was reasonably clean. The facility could use some cleaning up and basic repairs. Nothing to really complain about but nothing to brag about. If I’m in the area again, I’ll choose another hotel nearby.
Stayed 1 night in Sep 2024

10/10 Excellent

Lucas

Stayed 1 night in Aug 2024

2/10 Terrible

Mike

Stayed 1 night in Sep 2024

6/10 Okay

Stephen

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very good, polite and friendly. Breakfast was decent. However the bathroom door frame in our room was moving 2” in and out. And the door itself didn’t latch. The bathroom sink barely drained, and the hair dryer was throwing sparks out.
Stayed 2 nights in Sep 2024

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!!
The keys didn’t work and would have to be let in by the person at the front desk, the air didn’t work in the room, it stunk and there was trash and stains all throughout the hallways. It used to be a good hotel. I noticed the owner there making TikTok’s instead of tending to his hotel. I used to stay here often years ago and he’s just let it go downhill. Stay somewhere else. It was a complete letdown. I got a refund and got the heck out of there after 5 minutes
Stayed 1 night in Sep 2024

4/10 Poor

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024