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Hotel New Otani Osaka

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel New Otani Osaka

Front of property - evening/night
Point of interest
Concierge desk
Aerial view
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Gym

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    ‪2 min walk‬
  • Osaka-jō Hall
    ‪9 min walk‬
  • Osaka Castle
    ‪15 min walk‬
  • Osaka (KIX-Kansai Intl.)
    ‪57 min drive‬

Room options

View all photos for Deluxe Single Room, Non Smoking

Deluxe Single Room, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Single Room, Non Smoking

  • 258 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Suite for 4 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 4 People Non-Smoking

  • 753 sq ft
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Japanese Suite, Non Smoking, City View

Japanese Suite, Non Smoking, City View | In-room safe, desk, laptop workspace, blackout drapes

Japanese Suite, Non Smoking, City View

  • 646 sq ft
  • City view
  • Sleeps 6
  • 4 Twin Futons

View all photos for Deluxe Twin Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Twin Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Double Room, Non Smoking, Castle View

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Double Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Triple Room, Non Smoking, Town View

Deluxe Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Triple Room, Non Smoking, Town View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Non Smoking (Family Studio Town view for 6 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 6 persons)

  • 969 sq ft
  • City view
  • Sleeps 10
  • 6 Large Twin Beds

View all photos for Luxury Junior Suite, High Floor, Non-smoking

Luxury Junior Suite, High Floor, Non-smoking | In-room safe, desk, laptop workspace, blackout drapes

Luxury Junior Suite, High Floor, Non-smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Twin Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking, Castle View

Superior Twin Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Twin Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Suite - Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite - Selected at Check-in Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Superior Double Room, Non Smoking, Castle View

Superior Double Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Triple Room, Non Smoking, Castle View

Superior Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Castle View

  • 430 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Economy Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Non Smoking, Town View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Economy Double Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Economy Double Room, Smoking, Town View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite for 3persons Selected at Check-in Non Smoking

43-inch LCD TV with digital channels, TV

Suite for 3persons Selected at Check-in Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 4
  • 2 Large Twin Beds and 1 Twin Bed

View all photos for Luxury Connecting Suite, 4 Adults, Castle View

Luxury Connecting Suite, 4 Adults, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Luxury Connecting Suite, 4 Adults, Castle View

  • 1184 sq ft
  • Park view
  • Sleeps 6
  • 4 Large Twin Beds

View all photos for Superior Triple Room, Non Smoking, Town View

Superior Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Room, Non Smoking, Town View

  • 431 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Run of The House, Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Smoking

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Superior Double Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Single Room, Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Smoking, Town View

  • 215 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed | Living room | 43-inch LCD TV with digital channels, TV

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

  • 747 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Single Room, Non Smoking, Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Room, Non Smoking, Town View

  • 213.5 sq ft
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Non Smoking (Family Studio Town view for 7 persons)

In-room safe, desk, laptop workspace, blackout drapes

Family Room, Non Smoking (Family Studio Town view for 7 persons)

  • 969 sq ft
  • City view
  • Sleeps 11
  • 7 Large Twin Beds

View all photos for Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds) | In-room safe, desk, laptop workspace, blackout drapes

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

  • 430 sq ft
  • Park view
  • Sleeps 6
  • 2 Large Twin Beds and 2 Twin Beds

View all photos for Family Suite for 5 People Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Family Suite for 5 People Non-Smoking

  • 753 sq ft
  • Park view
  • Sleeps 7
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Run of The House, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run of The House, Non Smoking

  • 322 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Economy Triple Room, Non Smoking, Town View

Economy Triple Room, Non Smoking, Town View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Town View

  • 322 sq ft
  • City view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Junior Suite, Non Smoking

  • 646 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Economy Triple Room, Non Smoking, Castle View

Economy Triple Room, Non Smoking, Castle View | In-room safe, desk, laptop workspace, blackout drapes

Economy Triple Room, Non Smoking, Castle View

  • 322 sq ft
  • Park view
  • Sleeps 5
  • 3 Twin Beds

View all photos for Non-Smoking Superior Twin Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Non-Smoking Family Suite For 5 People　 Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Family Suite For 5 People　 Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Twin Bed

View all photos for Non-Smoking Deluxe Twin Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Non Smoking Luxury Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Non-Smoking Deluxe Single Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Twin Bed

View all photos for Non-Smoking Corner Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Twin Beds

View all photos for Non Smoking Superior Double Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Triple Non Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Superior Triple Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Superior Twin -Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Non Smoking Superior Junior Suite Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Smoking Run Of The House

In-room safe, desk, laptop workspace, blackout drapes

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double Non-Smoking Town View

In-room safe, desk, laptop workspace, blackout drapes

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout drapes

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Quadruple Family Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Twin Beds

View all photos for Non-Smoking Small Double Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

View all photos for Non Smoking Deluxe Double Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

View all photos for Non-Smoking Deluxe Triple Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-Smoking Single Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

View all photos for Suite - Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Non-Smoking Small Triple Town View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Twin Beds

View all photos for Non-smoking Japanese Suite Town View

Dining | 10 restaurants, breakfast, lunch served; local and international cuisine

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Twin Futons

View all photos for Non-Smoking Family Suite For 4 People　 Castle View

In-room safe, desk, laptop workspace, blackout drapes

Non-Smoking Family Suite For 4 People　 Castle View

  • Sleeps 4
  • 4 Double Beds

View all photos for SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

In-room safe, desk, laptop workspace, blackout drapes

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Double Beds

View all photos for Suite For 3persons Selected At Check-in Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Run Of House Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hotel New Otani Osaka

5-star hotel in Chuo
Along with 10 restaurants, this hotel has a full-service spa and an indoor pool. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and 2 coffee shops/cafes.
Hotel New Otani Osaka offers 525 air-conditioned accommodations with safes and complimentary newspapers. 43-inch LCD televisions come with digital channels. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include outdoor tennis courts, an indoor pool, and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Hotel New Otani Osaka features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 10 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wired and wireless Internet access is complimentary.

17 meeting rooms are available. This luxury hotel also offers a fitness center, spa services, and multilingual staff. For a surcharge, an airport shuttle at scheduled times is offered to guests. Onsite parking is available (surcharge).

Hotel New Otani Osaka has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
ALL DAY DINING SATSUKI - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
TEPPANYAKI KEYAKI - Overlooking the garden, this steakhouse specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ISSHIN - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
FRENCH CUISINE SAKURA - Overlooking the garden, this fine-dining restaurant specializes in French cuisine and serves lunch and dinner. Reservations are required. Open select days.
Room service (during limited hours) is available.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 3:00 PM at scheduled times
  • Covered self parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,830 per person
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Things to do

  • 2 outdoor tennis courts
  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Shopping mall

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (43 inch wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from March 10 to March 29:
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The optional pool fee varies from JPY 5,000 - 6,000 per person, per pool session. The listed optional pool fee applies to guest ages 13 and older for access to the pool 9 AM-4 PM. The pool fee for children ages 4-12 is JPY 2,000 per child, and ages 0-3 at no charge.
This property requires children 0-3 years old to wear waterproof pants in the pool.
Access to the night pool 6:30-10 PM is available for guests ages 18 and older by reservation only.

We should mention

Pool access available from noon to 8:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility
Guests under 18 years old are not allowed in the spa
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1698 out of 2265 reviews" "
Rating 8 - Good. 412 out of 2265 reviews" "
Rating 6 - Okay. 106 out of 2265 reviews" "
Rating 4 - Poor. 26 out of 2265 reviews" "
Rating 2 - Terrible. 23 out of 2265 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Excellent rooms, spacious and comfortable. And extremely helpful and caring staff. The location is very close to a train station, park and Starbucks. About 20 min to dontonbori.
Stayed 7 nights in Oct 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Excellent location with view of Osaka Castle.
Stayed 1 night in Oct 2024

8/10 Good

Gloria

Traveled with group
Liked: Cleanliness, staff & service, amenities
The staff is very friendly and helpful. The lobby is magnificent. It's very close to JR station and dining/ cafe places. It's great that it has smart TV with YouTube and Netflix so that people can log in to use them. The hotel in Expedia is 5 star but it's actually an old hotel, especially the room interior: the light switches, sink faucet, and toilet flush handle, they're older styles. They work well but the pictures in Expedia don't actually show them. The bathroom would benefit from a basket to hold /store toiletries so that the towels don't cover them. The mattress is soft for people with back issues.
Stayed 6 nights in Oct 2024

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Very elegant hotel.They have an excellent service.
Stayed 5 nights in Oct 2024

10/10 Excellent

Geoff

Traveled with partner
Liked: Cleanliness, staff & service
A well located hotel with staff that are willing to go above and beyond. Some quirks on housekeeping where our beds where not made when the room was cleaned, but this may have been due to us selecting the wrong eco-cleaning option. Somewhat inflexible with late check out which was a shame. The additional fees on the use of gym/pool/tennis court were a surprise and the closure of the outdoor pool for the seasons seemed premature given it was still hot during our visit. However, the overall experience was great and we would book in again.
Stayed 4 nights in Oct 2024

8/10 Good

Jamie

Stayed 2 nights in Oct 2024

10/10 Excellent

Krishna

Traveled with family
Liked: Property conditions & facilities
Osaka Hotel New Otani - Amazing place
Amazing place. And very good location. Facilities are top class.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
We were in Osaka for a 4 day visit. Hotel New Otani is close to two train stations and the Osaka castle, so getting to spots such as Nara and Dotonbori (the popular tourist area) was pretty easy. But because it’s not right in the heart of the city, it was much quieter. The hotel itself has large rooms and a great breakfast. On our last day in Osaka, we walked to the Osaka castle for a tour, which was right out of the TV series Shogun.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nannette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very gracious and extremely helpful
Stayed 2 nights in Oct 2024

8/10 Good

Yolanda

The hotel was excellent. They have a system that you have to do your own bed, which was weird. But in general, was clean and the location superb.
Stayed 3 nights in Oct 2024

10/10 Excellent

Eric, Honolulu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super polite as can be expected but, not taken for granted. The 24hr concierge services helped my wife find her lost iPhone. Incredible!
Stayed 5 nights in Oct 2024

10/10 Excellent

Josue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We fell in love with this hotel. Really great service and staff all around. Housekeeping did an amazing job. There are really no bad things I can say about this hotel. We will definitely be going back when we visit Japan again!! Thank you for everything!
Stayed 12 nights in Oct 2024

10/10 Excellent

Farbod

Stayed 1 night in Sep 2024

10/10 Excellent

SYLVIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was absolutely beautiful with impeccable service and impressive attention to detail. An excellent experience and stay. The rooms were clean and refreshing. Everyone was helpful in all requests and always very fast. The location was perfect. I will be returning here.
Stayed 5 nights in Oct 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loves this hotel. The size of the room was very large. Staff had excellent customer service. House keeping always put fresh water bottles in the room every morning to have and stocked up anything we used such as soaps, coffee and water. We had a beautiful view of Osaka Castle and the river in front of the hotel. Very beautiful views. My one complaint is the food was super expensive and their was not much food open before 10 am and some of the restaurants would close around 3 pm before dinner service. We had to find food outside of the hotel because of the price of it. Would I recommend this hotel? Absolutely
Stayed 4 nights in Oct 2024

10/10 Excellent

Risa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 3rd time staying here and the junior suite with castle view is excellent! Having a split-room suite of 2-beds each is convenient when traveling with others. The bathroom is also huge tho slightly inconvenient when needing to use it while someone else is bathing/showering. 😅 Castle views at all hours are fantastic! And service is impeccable. Highly recommend it!
Stayed 2 nights in Oct 2024

8/10 Good

Greg

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the view of Osaka castle from the property as well as the level of care and professionalism of the staff. The room itself was a little dated as far as stylings and amenities but was all to satisfactory levels.
Stayed 2 nights in Oct 2024

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a fantastic location. The view of Osaka Castle from our room was stunning. Highly recommend using this property. From staff, to room, to transportation service, it was all a 5 star experience. We did not dine on the property but the bakery looked divine.
Stayed 2 nights in Oct 2024

10/10 Excellent

yoshie

Comfortable stay
部屋はいつも綺麗に 掃除がされていて快適に 過ごせました。
Stayed 4 nights in Oct 2024

6/10 Okay

Hei Man

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Tidiness
The only item that I am complaining is that the hotel cleaning maid never made up the beds during my 4 days stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nicholas Jun Jie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP Access treatment is really good! Welcome drink, complimentary lounge etc.
Stayed 1 night in Oct 2024

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very nice and the staff were so kind and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dong-Hun

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great staff. Excellent service
Stayed 4 nights in Oct 2024

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with a great view of the castle. The Sky Lounge is a top place to enjoy a quite drink. The service staff were impeccable. Truly a 5 star experience. My family loved the spacious rooms and great room service.
Stayed 3 nights in Oct 2024