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Dedeman Oskemen Tavros

5.0 star property

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Photo gallery for Dedeman Oskemen Tavros

Front of property - evening/night
Reception
Bar (on property)
Bar (on property)
Breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Parking included
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
Permitina Sokak, No:11/1, Oskemen, 070000
  • Ethnography Museum
    ‪12 min walk‬
  • Zhastar Park
    ‪13 min walk‬
  • Zhambyl Park
    ‪16 min walk‬
  • Oskemen (UKK)
    ‪29 min drive‬

Room options

View all photos for Superior Room, City View

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room, City View

  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite

  • 398 sq ft
  • Sleeps 5
  • 1 Double Bed OR 1 Twin Sofa Bed

View all photos for Deluxe Room, River View

Deluxe Room, River View | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, River View

  • 291 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Luxury Apartment

Luxury Apartment | Minibar, in-room safe, blackout drapes, iron/ironing board

Luxury Apartment

  • 398 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View

Deluxe Room, City View | Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View

  • 291 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Irtysh Suite

Irtysh Suite | Minibar, in-room safe, blackout drapes, iron/ironing board

Irtysh Suite

  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, River View

Minibar, in-room safe, blackout drapes, iron/ironing board

Superior Room, River View

  • 258 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Apartment Suite City View

Apartment Suite City View | Minibar, in-room safe, blackout drapes, iron/ironing board

Apartment Suite City View

  • 398 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Family Apartment

Family Apartment | Minibar, in-room safe, blackout drapes, iron/ironing board

Family Apartment

  • 969 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

Similar properties

Exterior

Best Western Plus Oskemen

  • Breakfast included
  • Free WiFi
  • Restaurant
  • Bar
4.5 out of 5, Wonderful, (2)
The price is $76
per night
$85 total
includes taxes & fees
Feb 20 - Feb 21
Best Western Plus Oskemen

About this property

Dedeman Oskemen Tavros

5-star Oskemen hotel with restaurant
A full-service spa, a restaurant, and a health club are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
Dedeman Oskemen Tavros offers 133 air-conditioned accommodations with minibars and laptop-compatible safes. 21-inch LCD televisions come with cable channels and pay movies.

Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

2 hot tubs are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include sports massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Dedeman Oskemen Tavros features a full-service spa, 2 hot tubs, a health club, and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and a meeting room. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Onsite self parking is complimentary.

Dedeman Oskemen Tavros is a smoke-free property.

Opera Cafe - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Russian, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Opera Cafe

Things to do

  • 2 spa tubs
  • Fitness classes
  • Full-service spa
  • Health club
  • Pilates classes
  • Sauna
  • Shopping mall
  • Yoga classes

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the riverwalk
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KZT 6000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KZT 8400 per person (one-way)
  • Rollaway bed fee: KZT 6000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 6 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Dedeman Oskemen Tavros
Dedeman Tavros
Dedeman Tavros Hotel
Dedeman Tavros Hotel Oskemen
Dedeman Oskemen Tavros Hotel
Dedeman Oskemen Tavros Hotel
Dedeman Oskemen Tavros Oskemen
Dedeman Oskemen Tavros Hotel Oskemen

Dedeman Oskemen Tavros Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 26 reviews
Rating 8 - Good. 8 out of 26 reviews
Rating 6 - Okay. 4 out of 26 reviews
Rating 4 - Poor. 0 out of 26 reviews
Rating 2 - Terrible. 1 out of 26 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
My room was clean and spacious and had lovely view of the river. Buffet breakfast was excellent, particularly enjoyed the fresh honey and apple butter. Reception staff were helpful in arranging trip to Altai Mountains
Stayed 2 nights in Sep 2024

10/10 Excellent

Jongkuk

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Andreas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean hotel.
Stayed 6 nights in Mar 2024

8/10 Good

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
The city with never cleaned walkways
Stayed 6 nights in Mar 2024

10/10 Excellent

Nurbol

Stayed 1 night in Nov 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dedeman Delight
My 2nd stay here was very nice. The room was great. Room service was prompt and the food very delicious. My main complaint: You have to manually reconnect with the wifi each time you return to the hotel. Location is great for walking around the city. Breakfast buffet is excellent also.
Stayed 3 nights in Oct 2023

2/10 Terrible

Sandeep

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Major Failure or Saving Cost?
Hot water doesn’t work in the morning and internet stopped at midnight
Stayed 1 night in Sep 2023

8/10 Good

Soonjin

Stayed 1 night in Apr 2023

10/10 Excellent

Sang Ku

Stayed 1 night in Apr 2023

10/10 Excellent

Shujie

Stayed 2 nights in Mar 2023

8/10 Good

Hernan, Aventura

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Rooms facing the back of the building the view is quite depressing, I guess for 1 night or 2 would be ok but for an extended stay better to ask for a river view room
Stayed 3 nights in Jul 2022

8/10 Good

Malik, Atyrau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems to be the best hotel in the town, in my opinion four stars one with some ups and downs. Overall good hotel, not a luxury one but good with central location - all main city centre sites are within walking distance. A large shopping mall nearby. A bit weird architecture of the building so windows in most of rooms are located closer to corners. Standard rooms have relatively small windows, still comfortable. One class higher ones are corner rooms with larger windows - they are a bit cooler but we stayed during -20C days and there was no serious issue with heating in there. River view rooms are obviously better and a bit more expensive. Housekeeping is good for this type of hotels. There is a mid sized gym with some good equipment, saunas and hammam in good conditions, again not luxurious but still good. Good breakfasts are served at the ground floor restaurant with nice Irtysh river view. Hotel personnel could be praised for following sanitary rules during the pandemic - they are all wearing masks and keep cleaning all main areas. Oskemen or Ust-Kamenogorsk is a mid sized city in the country, rather underrated in terms of tourism, beautiful nature sites around and interesting history of the town. The hotel could be a good base for exploring the area.
Stayed 3 nights in Nov 2021

8/10 Good

Malik, Atyrau

Stayed 3 nights in Nov 2021

10/10 Excellent

MUKHAMMADSOBIROV

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveler

Stayed 6 nights in Aug 2019

6/10 Okay

Unicorn, Colorado

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel in town, but not up to expectations
My husband and I booked this hotel for the day of my friend's wedding. We've planned to arrive at noon in order to be able to get ready for 2pm wedding ceremony. I called the hotel in order to confirm if early check-in is OK - the hotel desk transferred me to some other booking department where they told me it is OK to check in early as long as we pay 50% of daily room charge. WHAT!? We've traveled throughout the world and this is the first time the hotel asks for 50% charge for checking in 2 hrs earlier! Usually if the room is ready then they just let you in, if not then politely explain. We were upset with this experience since the hotel is pretty expensive for the area.

6/10 Okay

Jérôme, Saint-Hubert

Liked: Cleanliness, room comfort
Great little hotel
I user this hotel for a short stay in Astana. Very good massage received.

8/10 Good

Pekka

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay next to Irtysh river
Nice and clean hotel, friendly staff. Breakfast was good, and room was clean.
Stayed 1 night in Sep 2024

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Kirill

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Деловая поездка в Усть-Каменогорск
Как обычно, лучший отель Усть-Каменогорска, хоть и среднего уровня по Казахстану при его стоимости проживания. Тем не менее, персонал работает безупречно. Отдельная благодарность ребятам с ресепшен, которые разрешили поздний выезд без оплаты. Это очень выручило.
Stayed 2 nights in Oct 2021

10/10 Excellent

Sergey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличный отель на берегу реки
Хорошие, чистые номера. Прекрасный завтрак и отличная сауна в spa центре.
Stayed 2 nights in Oct 2021

6/10 Okay

Alexander

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Отель с шикарным расположением и видами, НО, снаружи и ремонт в номерах ушатанный, за неделю проживания уборка только один раз!!! При этому мы брали семейный номер, с приличной стоимостью.
Stayed 6 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

8/10 Good

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Удобно, но не вкусно
завтрак ужасен. Качество каждого конкретного продукта из ассортимента социального магазина... Вспомнил студенческие годы...

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort