2/10 Terrible
Joelle
Traveled with family and small children
Aug 15, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Husband cut his leg on the broken bed frame of the pull out couch. Property denied knowing of the issue even though their tape had been used to fixed other broken parts of the bed. We asked for compensation but they felt a beer and letting us know where the first aid kit was enough. Wife had a lengthy conversation with the manager and felt guilted into a minor amount of compensation, one she continuously said we were lucky to get. Husband called back and the manager completely changed her tone saying that the cut wasn’t even that bad and we were making this into a big deal. Worst part was, the height that the broken frame was at was eye level to our 10 month old son who had been crawling around and pulling himself up on the bed frame. Manager was unsympathetic to the potential and danger this posed to both our children. We also found magnets on the ground which are also extremely dangerous safety hazards to our children. Not impressed with this facilities way of handling dangerous situations for their guests and families. We will never be staying at a Bob W. facility ever again.
Joelle
Stayed 4 nights in Aug 2024