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Lion Quays Hotel & Spa

4.0 star property

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Photo gallery for Lion Quays Hotel & Spa

Indoor pool
Exterior
Exterior
Business center
Garden

Reviews

8.0 out of 10
Very good

Popular amenities

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Moreton, Oswestry, England, SY11 3EN
  • Lion Quays Spa
    ‪3 min walk‬
  • Pontcysyllte Aquaduct
    ‪15 min walk‬
  • Chirk Castle
    ‪10 min drive‬
  • Liverpool (LPL-John Lennon)

Room options

View all photos for Executive Double Room, Canal View

Executive Double Room, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Executive Double Room, Canal View

8.4 out of 10
Very good
(8 reviews)
  • 215 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • 215 sq ft
  • Resort view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, individually decorated, desk, iron/ironing board

Standard Double Room

8.0 out of 10
Very good
(23 reviews)
  • 215 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Suite, Canal View

Luxury Suite, Canal View | In-room safe, individually decorated, desk, iron/ironing board

Luxury Suite, Canal View

  • 323 sq ft
  • River view
  • Sleeps 3
  • 1 Double Bed

Twin Room

  • Sleeps 2
  • 2 Twin Beds

Double Room

  • Sleeps 2
  • 1 Double Bed

Suite

  • Sleeps 2
  • 1 Double Bed

Executive Room with Canal View 1 Double bed

  • Sleeps 2
  • 1 Double Bed

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About this property

Lion Quays Hotel & Spa

4-star Oswestry hotel with 2 restaurants
This hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and outdoor tennis courts are onsite.
Lion Quays Hotel & Spa offers 82 accommodations with safes and complimentary bottled water. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor tennis courts and a health club are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

In addition to a full-service spa, Lion Quays Hotel & Spa features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a health club, a sauna, and a terrace. Complimentary self parking is available on site.

Lion Quays Hotel & Spa has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 7 AM and 10 AM.
The Waterside - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.
Nicos Brasserie - This brasserie specializes in Fusion cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Cafe Ash - Onsite café. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Polish, Slovak, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: GBP 11.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Ash
  • Nicos Brasserie
  • The Waterside

Things to do

  • 3 outdoor tennis courts
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: GBP 25.00
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 11.95 per person
  • Early check-in fee: GBP 25.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Pool access available from 7:30 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Lion Quays Waterside
Lion Quays Waterside Oswestry
Lion Quays Waterside Resort
Lion Quays Waterside Resort Oswestry
Lion Quays Hotel Oswestry
Lion Quays Hotel
Lion Quays Oswestry
Lion Quays
Lion Quays Hotel & Spa Hotel
Lion Quays Hotel & Spa Oswestry
Lion Quays Hotel & Spa Hotel Oswestry

Lion Quays Hotel & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 356 out of 850 reviews
Rating 8 - Good. 253 out of 850 reviews
Rating 6 - Okay. 122 out of 850 reviews
Rating 4 - Poor. 78 out of 850 reviews
Rating 2 - Terrible. 41 out of 850 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spar facilities and the restaurants lovely staff
Stayed 1 night in Apr 2025

2/10 Terrible

Carol

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room wasn't to our standards my daughter was burnt by the shower as it was faulty. My daughter wich is 3 years old was bullied by 2 adult.
Stayed 1 night in Apr 2025

10/10 Excellent

Alison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an overnight stay, checked in quickly, lovely location. Excellent food in the restaurant, very comfy bed and the option to use leisure facilities till 4pm on day of check out. Great value, will visit again.
Stayed 1 night in Apr 2025

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Kathleen

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing. Better cleaning needed.

The wall next to my bed appeared to have had a glass of red wine thrown at it and the radiator underneath was so dirty. It really was disgusting. I have emailed the hotel to complain but so far they have chosen to ignore me and I have waited 2 weeks for a response. The maid came to the room to clean the bathroom and then asked me what if I wanted anything else doing! (Well your job?! is what I thought) The beds clearly needed making etc. So we came away disappointed. Also the coffee and the machine in the room is completely disgusting and undrinkable. Better off with a the kettle and take some instant coffee with you. Another thing to mention is that the lovely picture you see online of the room is not what you get, certainly not in our case. The hard and uncomfortable beds and the huge desk fill the room so much that there is very little space left to move around. We won't be going back. The only thing I enjoyed was the jacuzzi, however then we couldn't get in our lockers to get our clothes so even that moment of happiness was ruined! Ha what a joke.
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with lovely spa facilities, very clean and helpful staff, only thing that could be improved is the decor in the bedrooms eg paint chipped off wardrobe/bathroom doors
Stayed 2 nights in Apr 2025

6/10 Okay

Jane

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The spa is amazing. The food is priced very reasonable and is delicious we weren’t going to eat there thinking it’ll be overpriced as there’s not much around, however we were pleasantly surprised. Our only problem was our room. Lovely room think we got upgraded but we found a very dirty sock at side of the bed with some dirty tissues. (Crusty) we told the staff and they made a note of it.
Stayed 1 night in Apr 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

brian

Disliked: Cleanliness, property conditions & facilities
Hotel is need of refubishment . dirty shower ,safes dont work,while we were there(one night) hallway lights bent over on walls . check in was good as we arived early and given a room . Restaurant in seperate building was very good and inc breakfast . Main building,again seperate from hotel Spar pool etc good . staff at all very good .
Stayed 1 night in Apr 2025

8/10 Good

Colin

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Simon

Liked: Staff & service
Disliked: Property conditions & facilities

Disappointing room upgrade

Desperately needs a refurb. Room was comfortable, with a nice view of the canal but looked tired with a poorly designed bathroom.
Stayed 1 night in Apr 2025

6/10 Okay

Donna

Traveled with family
Disliked: Cleanliness

Needs a little more attention

Polite reception staff. Room was ok, dirty sock under the bed! Staff in bar area talking before noticing I was stood at the bar. They do not take cash. Unable to swim with daughter until lifeguard present which was fine only no lifeguard showed up on Wednesday morning.
Stayed 1 night in Apr 2025

10/10 Excellent

julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and spa very relaxing and refreshing the staff were very polite and helpful and always had a smile the breakfast was fantastic value would definitely stay again
Stayed 1 night in Apr 2025

4/10 Poor

Verified traveler

Traveled with group
Disliked: Cleanliness
The hotel from the exterior was pleasant enough as well as the interior but the closer you look the dirtier the room got. The check in process took a while but the staff were pleasant. The walls of the room were covered in black marks and scuffs, the mugs provided were stained and there were also stains on the throw that was on the end of the bed. The balcony doors were are mouldy.
Stayed 1 night in Apr 2025

8/10 Good

luke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The use of the fantastic gym and pool area and the buffet breakfast is lovely
Stayed 1 night in Apr 2025

8/10 Good

Shaun

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities

Great bar and restaurant poor room

The staff were all very friendly and professional . The gym and spa were ok the bar and restaurant were very nice with good food . The rooms are dated and the bed desperately needs a new mattress. Feels a bit like all fur coat and no knickers .
Stayed 1 night in Apr 2025

8/10 Good

andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the location was pleasant peaceful at daytime. breakfast was enjoyable. staff were nice,
Stayed 1 night in Apr 2025

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spa facilities. Comfortable room but no biscuits with tea tray which is not ideal in a quality hotel. Dinner was average
Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Stayed 1 night in Apr 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness
Just very nice
Stayed 1 night in Apr 2025

10/10 Excellent

Judwin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities, friendly and helpful staff. We went hiking in Snowdonia and so left early. We got provided grab and go breakfast as early as 5am which wasn’t in the policy.
Stayed 2 nights in Apr 2025

4/10 Poor

JULIE

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The property was very dated. Broken switches and tiles in the club facilities. We upgraded to a balcony room it was very basic the balcony was dirty not been swept at all. Ivy overgrown and looked like it needed some tlc. Really disappointed in this hotel and won’t be going back.
Stayed 1 night in Apr 2025

10/10 Excellent

Anita

Traveled with partner
Liked: Amenities, property conditions & facilities
Excellent weekend away for my Husbands Birthday .Food,location and staff perfect..the area could do with a little tidy up outside, rooms good, Bathroom a little date but the shower was amazing hot and powerful
Stayed 2 nights in Apr 2025