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Biwako Hanakaido

3.5 star property

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Japanese-Western Style Room with Open-Air Bath | In-room safe, soundproofing, rollaway beds, free WiFi
Public bath
2 restaurants, Japanese cuisine
Japanese Style Room 8 tatami | In-room safe, soundproofing, rollaway beds, free WiFi
Japanese-Western Style Room with Open-Air Bath | Bathroom | Shower, free toiletries, hair dryer, bidet

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
1-3 1-Chome, Ogoto, Otsu, Shiga-ken, 520 0101
  • Ogoto Onsen
    ‪6 min walk‬
  • Mount Hiei
    ‪21 min drive‬
  • Sanzenin Temple
    ‪23 min drive‬

Room options

View all photos for Japanese-Western Style Room with Open-Air Hot spring Bath

Japanese-Western Style Room with Open-Air Hot spring Bath | In-room safe, soundproofing, rollaway beds, free WiFi

Japanese-Western Style Room with Open-Air Hot spring Bath

  • 684 sq ft
  • Sleeps 6
  • 4 Twin Futons and 2 Large Twin Beds

View all photos for Japanese-Western Style Room with Open-Air Bath

Japanese-Western Style Room with Open-Air Bath | In-room safe, soundproofing, rollaway beds, free WiFi

Japanese-Western Style Room with Open-Air Bath

  • 560 sq ft
  • Sleeps 5
  • 3 Twin Futons and 2 Large Twin Beds

View all photos for Japanese-Western Style Special Suite with Open-Air Hot spring Bath

Japanese-Western Style Special Suite with Open-Air Hot spring Bath | In-room safe, soundproofing, rollaway beds, free WiFi

Japanese-Western Style Special Suite with Open-Air Hot spring Bath

  • 1038 sq ft
  • Sleeps 5
  • 3 Twin Futons and 2 Large Twin Beds

View all photos for Japanese Style Room 10 tatami

Japanese Style Room 10 tatami | In-room safe, soundproofing, rollaway beds, free WiFi

Japanese Style Room 10 tatami

  • 449 sq ft
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Style Room 8 tatami

Japanese Style Room 8 tatami | In-room safe, soundproofing, rollaway beds, free WiFi

Japanese Style Room 8 tatami

  • 394 sq ft
  • Sleeps 4
  • 4 Twin Futons

View all photos for Japanese-Western Style Room

Japanese-Western Style Room | In-room safe, soundproofing, rollaway beds, free WiFi

Japanese-Western Style Room

  • 661 sq ft
  • Sleeps 5
  • 3 Twin Futons and 2 Large Twin Beds

View all photos for Twin Room

Twin Room | In-room safe, soundproofing, rollaway beds, free WiFi

Twin Room

  • 394 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room with Open-Air Hot spring Bath

Twin Room with Open-Air Hot spring Bath | In-room safe, soundproofing, rollaway beds, free WiFi

Twin Room with Open-Air Hot spring Bath

  • 449 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

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$564 total
includes taxes & fees
Mar 20 - Mar 21
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About this property

Biwako Hanakaido

3.5-star hotel in Ogoto
This smoke-free hotel features 2 restaurants, a bar/lounge, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a 24-hour front desk, and a library.
Biwako Hanakaido offers 43 accommodations with safes and complimentary bottled water. Rooms open to balconies. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, bidets, complimentary toiletries, and hair dryers. This Otsu hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Biwako Hanakaido features hot springs and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hot springs hotel also offers a library, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Biwako Hanakaido is a smoke-free property.

Japanese breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Ramupu - This restaurant specializes in Japanese cuisine.
Biwa Roman - This restaurant specializes in Japanese cuisine.
Room service is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily Japanese breakfast available 7:00 AM to 9:30 AM for a fee: JPY 2,500 for adults and JPY 2,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Biwa Roman
  • Ramupu

Things to do

  • Hot springs
  • Library
  • Sauna

Family friendly

  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's outdoor and indoor mineral hot springs will be under renovation from May 7, 2024 to July 31, 2024. The outdoor and indoor mineral hot springs will be available for women 3-5 PM, 8-10 PM, 6-8 AM and for men 5:30-7:30 PM, 10:30 PM-12:30 AM, 8:30-10:30 AM during this time.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for Japanese breakfast: approximately JPY 2500 for adults and JPY 2000 for children
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Room rates do not include extra bedding or half board meals for children age 1-5. Meal surcharges apply.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Biwako Hanakaido
Biwako Hanakaido Hotel
Biwako Hanakaido Hotel Otsu
Biwako Hanakaido Otsu
Biwako Hanakaido Otsu
Biwako Hanakaido Hotel
Biwako Hanakaido Hotel Otsu

Biwako Hanakaido Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 158 out of 224 reviews
Rating 8 - Good. 56 out of 224 reviews
Rating 6 - Okay. 7 out of 224 reviews
Rating 4 - Poor. 2 out of 224 reviews
Rating 2 - Terrible. 1 out of 224 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epitome of relaxation. The perfect ryokan
We stayed for just one night to expierence the best this ryokan had to offer and man did it exceed all our expectations. To truly know, book one of their 4 suites. The #500 rooms. Massive rooms with authentic tatami mats, personal and private onsen that is open air facing the beautiful lake, out of this world seasonal dinner/breakfast course. The area is secluded enough to be quiet but not far from the local town. Cute and quaint souvenir shop. Oh and the bidet toilet is the best we've ever seen. Lastly, the staff is extremely accommodating, friendly, and helpful. They know english very well too. They have a shuttle that does pick up and drop off from Ogotoonsen Station so skip the taxi and call the resort when you get there. If you have cell service there is a free cell phone that you can use to call the resort. Theres also a guide of numbers for all the resorts in the area. To wrap up, book a night at this ryokan you will not regret treating yourself to a time of lavish luxury.
Stayed 1 night in Nov 2024

10/10 Excellent

Asher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
everything was amazing from the room, to the onsen, the food, the staff and the service. there is a free mobile phone in ogoto onsen station which you can use to call the different onsen hotels nearby and they will send a shuttle to come pick you up :)

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Onsen was incredible. The staff was very polite and helpful. The rooms were spacious and traditional, a had yukata for us to wear around the hotel. We had a private bath that was beautiful and very relaxing. The meal they prepared for us was very elegant and delicious. Beware that it is very seafood heavy (my wife isn’t a huge seafood fan). There is a bit of a language barrier, but it didn’t keep us from communicating (google translate helped a few times). Overall a great experience in a less crowded and beautiful area of Kyoto that was fairly easy to access
Stayed 1 night in Nov 2024

10/10 Excellent

Makana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Biwako Hanakaido was/is amazing. The staff are very friendly and service is top tier. I really can’t say much about this place other than it was amazing. I would do it again on my next trip. The dinner set was amazing and so was the breakfast.
Stayed 1 night in Nov 2024

10/10 Excellent

Amelia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beef sashimi was the BEST thing we had our entire time in Japan. The traditional food were also very good while still having options for those who wanted more modern meals
Stayed 1 night in Oct 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely friendly, and they were also professional and clear about the guidelines for the onsen and dinner expectations. The food was incredible, the private bath was soothing. And the area is wonderful. Lake Biwa is a special place.
Stayed 2 nights in Sep 2024

10/10 Excellent

Teddy

Liked: Staff & service, property conditions & facilities
Top notch ryokan, highly recommended. Stayed in a Japanese style room, including 2 meals per day, and with shuttle service from the ryokan to the train station. Includes an onsen and massage service as well. The room was very spacious, clean and comfortable. The meals delicious. The staff extremely friendly and helpful. Very nice experience while in Kyoto.
Stayed 3 nights in Aug 2024

10/10 Excellent

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and private onsen were top-notch, no comparison. The meal provided was interesting. We were hoping that there was a way to change our first night’s meal choice prior to our stay instead of the business defaulting to the traditional Japanese meal on the first night of our stay. After messaging on Expedia, they would not let us change the meal. Other than that, the service provided by the staff is second to none and we wouldn’t trade our stay with Biwako Hanakaido for anything.
Stayed 2 nights in Jul 2024

10/10 Excellent

Claire

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This beautiful, well-run hotel makes you feel very special. We were greeted warmly on arrival, given peach tea and walked through the hotel’s spa protocol. Since they are currently doing work on parts of the spa (this was no problem, and there was no noise). The onsite onsen is absolutely beautiful— a deep pond in a (part) bamboo forest, relaxing and piping hot. The dinner and breakfast are extravagant, delicious, and gorgeously presented. The staff is so very kind and gracious. They go far out of their way to make you feel at home. We speak no Japanese except “good morning” and the staff spoke enough English to help us in every way. This was my first trip ever to Japan, let alone an onsen, and this hotel made it a delightful experience!
Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to pickup/drop off to and from Ogoto Onsen Station was great; otherwise, it would be a 10 minutes walk with luggage! Our tatami room was very traditional and offered a great view of the lake. Only downside is no blackout curtain so the room is nice and BRIGHT at 6 o'clock in the morning! The 10-course (I think) dinner was interesting and filling; it took us 2 1/2 hours to finish. One note though, the massage was not very pleasant but then again, the appointment was 10pm so I wasn't expecting a great masseuse at that time. Overall, it was a very pleasant experience.
Stayed 1 night in Apr 2024

10/10 Excellent

Baoying

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small onsen ryokan with limited amenities, compared to other ones we stayed before. The front desk staffs are very friendly and professional. The check in process was amazing! We were seated at the cafe enjoying tea and sweets while the staff explained the info to us. We were staying in the Nakagawa special room on the premium floor. Although the room is a bit small, the Nakagawa wooden furnitures/decorations are so unique and beautiful. The room has an open air onsen bath so we don’t have to go to the public one. However, the view is quite far from the lake and it’s not much to see. We had our dinners at the Japanese private dinning room overlooking the beautiful zen garden. Food was good and service was amazing. The lobby cafe offers really tasty cakes, which it’s a must-have. We also tried the massage, which was surprisingly good! Overall, We had a very good time staying in this onsen Ryokan.
Stayed 2 nights in Mar 2024

10/10 Excellent

Chen-Wei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice and clean. Two included meals are authentic and delicious, and they provided different sets (both breakfast and dinner) in our two days stay. Service is outstanding. All their staffs are kind, patient, and get problems solved. I couldn’t find better service anywhere else.

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Everything was very comfortable and food was delicious. Baths are very nice and view of the lake is lovely. Would do again in the future
Stayed 1 night in Mar 2024

8/10 Good

Peter, Burlingame

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden by restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Hien

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Japanese authenic culture and service from time of arrival to room decoration. Best of all the yukata , dinning a d breakfasts with authentic Japanese dishes. The staff and hospitality are exceptional!!!
Stayed 1 night in Mar 2024

10/10 Excellent

Jae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcoming and great staffs
Stayed 1 night in Feb 2024

8/10 Good

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities
One night in Western style room
The staff were lovely. We paid for private onsen with a massage after, highly recommend. Dinner was fun and tasty, beautiful presentation. Views from the room were stunning, the open air bath photos are a bit misleading, it's VERY small and deep so no view can be appreciated from the tub. The bed was ok, certainly more comfortable than a mat (I presume) but the pillows were atrocious, I suppose they are traditional with the buckwheat filling but made for a rough sleep. Loved hanging out in the robes and was a great last night in Japan for my partner and I
Stayed 1 night in Sep 2023

10/10 Excellent

Yichun

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful meals and Owen
Stayed 1 night in Mar 2023

10/10 Excellent

TIANYIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The in-door hot spring is absolutely 10 out of 10.

10/10 Excellent

Esther

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! Was a happy stay!
Stayed 1 night in Feb 2023

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 1 night in Nov 2022

10/10 Excellent

Chun Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Kitty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

sang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019