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ANDAZ OTTAWA BYWARD MARKET, BY HYATT

4.0 star property

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Photo gallery for ANDAZ OTTAWA BYWARD MARKET, BY HYATT

Terrace/patio
Front of property - evening/night
Lobby
Breakfast served
Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
325 Dalhousie Street, Ottawa, ON, K1N 7G1
  • Byward Market Square
    ‪2 min walk‬
  • University of Ottawa
    ‪5 min walk‬
  • Parliament Hill
    ‪17 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Andaz, Suite

In-room safe, desk, blackout drapes, soundproofing

Andaz, Suite

  • 355 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, View (Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Accessible, View (Shower)

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 2 Queen Beds, Accessible (Shower)

  • 302 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Shower)

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, Accessible (Shower)

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

In-room safe, desk, blackout drapes, soundproofing

Room, 2 Queen Beds

  • 302 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View

In-room safe, desk, blackout drapes, soundproofing

Room, 2 Queen Beds, View

  • 302 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, View

In-room safe, desk, blackout drapes, soundproofing

Room, 1 King Bed, View

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

In-room safe, desk, blackout drapes, soundproofing

Deluxe Room, 1 King Bed, View

  • 302 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

ANDAZ OTTAWA BYWARD MARKET, BY HYATT

4-star hotel in Downtown Ottawa
A restaurant, 2 bars/lounges, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
ANDAZ OTTAWA BYWARD MARKET, BY HYATT offers 200 accommodations with safes and complimentary bottled water. Televisions come with cable channels and Netflix. Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary. Event facilities measuring 4500 square feet (418 square meters) include conference space. This eco-certified hotel also offers a 24-hour fitness center, a rooftop terrace, and tour/ticket assistance. Concierge services and wedding services can be provided. Onsite parking is available (surcharge).

ANDAZ OTTAWA BYWARD MARKET, BY HYATT is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
Feast + Revel - This restaurant serves breakfast only.
Copper, Spirits & Sights - This rooftop bar serves light fare only. Happy hour is offered. Reservations are required. Open select days.
Feast + Revel - This restaurant serves dinner only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (CAD 48 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; CAD 15 to 32 for adults and CAD 7.50 to 32 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Copper, Spirits & Sights
  • Feast + Revel
  • Feast + Revel

Things to do

  • 24-hour gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,500 square feet of conference space
  • Meeting rooms

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 16 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50.00 per accommodation, per week
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 15 to 32 for adults, and CAD 7.50 to 32 for children
  • Covered valet parking fee: CAD 48 per day (in/out privileges)
  • Pet fee: CAD 50.00 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Andaz Ottawa Byward Market Hotel
Andaz Byward Market Hotel
Andaz Byward Market
ANDAZ OTTAWA BYWARD MARKET, BY HYATT Hotel
ANDAZ OTTAWA BYWARD MARKET, BY HYATT Ottawa
Andaz Ottawa Byward Market a concept by Hyatt
ANDAZ OTTAWA BYWARD MARKET, BY HYATT Hotel Ottawa

ANDAZ OTTAWA BYWARD MARKET, BY HYATT Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 989 out of 1664 reviews
Rating 8 - Good. 340 out of 1664 reviews
Rating 6 - Okay. 138 out of 1664 reviews
Rating 4 - Poor. 96 out of 1664 reviews
Rating 2 - Terrible. 101 out of 1664 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great rooms and bathroom
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Tom, Waterloo

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous staff and lovely room. Sad to see the Byward Market area go downhill.
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Super fin de semaine
Stayed 2 nights in Jan 2025

2/10 Terrible

Justin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I'll break down why we will never be returning to this location. 1. Booked our room a week in advance for a birthday getaway and was not informed conveniently until after the room cancellation was nonrefundable about the construction happening all around the building ( they offered earplugs as a solution... a solution for "controlled explosions... ") didn't affect us as it was the weekend but zero effort was put into sound deadening in the rooms, street noise was the worst we've experienced in all our Ottawa stays 2: 24-h notice again about no on-site parking, happy to charge $50 to valet you to an unknown parking garage which we did because what choice did we have? Told to park anywhere in front of the building and wait for valet only to be greeted with a $120 parking ticket. Oficer explained this hotel does this so often that if I went to the ticket payment office and told them that the "Andza hotel" told me to park there they would terminate the ticket but she needed to issue it as it's a frequent problem due to having 2 valet spots available for a 12 story building. Manager told us it was my fault, only once I started to get loud and vocalize how shady this 24hr notice was did the manager whisper "he himself" would handle the ticket "as a birthday present to my wife..." was very uncomfortable. Confirmed before booking The rooftop patio (sole reason for our stay) was open only to arrive to it being closed for the season weeks ago. The vehicle was returned damaged.
Stayed 1 night in Jan 2025

10/10 Excellent

Michel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view down the market at night is amazing
Stayed 2 nights in Jan 2025

10/10 Excellent

Emily

Stayed 1 night in Jan 2025

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Construction

The hotel was beautiful and the service was great. But I was a little concerned when I saw the type of construction that was happening in the lot next door. Had I know about the type of construction I probably would not have stayed here. I was very uncomfortable with the depth of the excavation going on right next to the hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Angelika Louise

Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed at this hotel numerous times and have always had pleasant experiences in the past. However, during my most recent visit, a few aspects left room for improvement. The check-in process was quick and efficient, which I appreciated. However, when inquiring about off-site parking options, the staff seemed unsure, which was surprising given that there is no parking on-site. Additionally, we were informed that the handicap parking spot located right outside the door (which did not require valet service) was still charged the valet rate of $48 per night. This felt a bit excessive, especially since the driver in our party uses a cane. Our room itself was comfortable, but a few details could have been better. While earplugs were thoughtfully provided, likely due to the construction noise that began at 7 am, the room lacked extra pillows and bed linens in the closet. There was only one robe for our two-person stay and no slippers, which seemed like an oversight. The Byredo toiletries in full sized bottles is a major plus for this hotel and served to enhance the wonderful shower. The staff at the lobby bar were friendly but unfortunately did not seem familiar with how to make a proper Americano, which was a minor disappointment. Despite these points, our overall stay was good, just not up to the consistently outstanding level I’ve come to expect from this property. I hope these small issues can be addressed to ensure that future stays meet the usual high standard.
Stayed 1 night in Jan 2025

10/10 Excellent

Sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jan 2025

8/10 Good

Jamil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pas certain que ca vaut le prix. Nous etions pour la soiree de l nouvelle année, aucune activité ou celebration ou meme motion si on n’est pas au rooftop! Avoir su qu’il n’y a aucune activité, nous aurions été ailleurs pour le prix
Stayed 1 night in Dec 2024

2/10 Terrible

Madison

Liked: Cleanliness
Disliked: Staff & service, room comfort

TERRIBLE

Loud construction that scared us out of bed at 7am. No prior notice about the noise until check in. Fire alarm test in the morning. Terrible pillows and no hot water. I’m requesting a refund.
Stayed 1 night in Jan 2025

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located and very clean! Rooms have been nicelt updated too.
Stayed 1 night in Dec 2024

10/10 Excellent

will

Stayed 2 nights in Jan 2025

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Awesome propert with perfect location
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Marlon

Liked: Amenities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Stayed 1 night in Jan 2025

6/10 Okay

Aaron

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024