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Arc The Hotel

4.0 star property

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Reception
Reception
Exterior
Romantic Luxury Suite | Premium bedding, memory foam beds, in-room safe, desk
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
140 Slater St, Ottawa, ON, K1P5H6
  • Parliament Hill
    ‪8 min walk‬
  • University of Ottawa
    ‪11 min walk‬
  • Byward Market Square
    ‪14 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Romantic Luxury Suite

Romantic Luxury Suite | Premium bedding, memory foam beds, in-room safe, desk

Romantic Luxury Suite

  • 150 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Majestic King Room

Premium bedding, memory foam beds, in-room safe, desk

Majestic King Room

  • 170 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Spacious Corner Suite

Spacious Corner Suite | Premium bedding, memory foam beds, in-room safe, desk

Spacious Corner Suite

  • 304 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Family Double Room

Cozy Family Double Room | Premium bedding, memory foam beds, in-room safe, desk

Cozy Family Double Room

  • 192 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier King Room

Premium bedding, memory foam beds, in-room safe, desk

Premier King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Intimate Queen Room

Intimate Queen Room | Premium bedding, memory foam beds, in-room safe, desk

Intimate Queen Room

  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Arc The Hotel

Hotel in Downtown Ottawa
A restaurant, a bar/lounge, and a conference center are available at this smoke-free hotel. Other amenities include self parking, concierge services, and dry cleaning. Housekeeping is available on request.
Arc The Hotel offers 112 accommodations with laptop-compatible safes and coffee/tea makers. Memory foam beds feature premium bedding. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. 3 meeting rooms are available. This eco-certified hotel also offers multilingual staff, a garden, and concierge services. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Arc The Hotel is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
ARC Restaurant & Lounge - This restaurant serves breakfast, lunch, and dinner.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French

Property amenities

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured self parking on site (CAD 25 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: CAD 9 to 17 for adults and CAD 9 to 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • ARC Restaurant & Lounge

Things to do

  • Bicycle rentals

Family friendly

  • In-room crib

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • Elevator

More

  • 1 building
  • 100% renewable energy
  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2001
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: CAD 100.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 25 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: CAD 9.99 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Housekeeping
  • Internet access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately CAD 9 to 17 for adults, and CAD 9 to 17 for children
  • Secured self parking fee: CAD 25 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: CAD 100.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Arc Hotel
Arc Hotel Ottawa
Arc Ottawa
Hotel Arc
Arc The Hotel Hotel
Arc The Hotel Ottawa
Arc The Hotel Hotel Ottawa

Arc The Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 458 out of 1014 reviews
Rating 8 - Good. 285 out of 1014 reviews
Rating 6 - Okay. 158 out of 1014 reviews
Rating 4 - Poor. 72 out of 1014 reviews
Rating 2 - Terrible. 41 out of 1014 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carlos, Etobicoke

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, clean and good service.
Stayed 1 night in Dec 2024

8/10 Good

Peter

Stayed 1 night in Nov 2024

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities
Pros: - Extremely friendly and helpful staff. - Clean and comfortable room. Cons: - Very challenging onsite parking. - Poor water temperature and pressure.
Stayed 2 nights in Dec 2024

10/10 Excellent

Steve

Disliked: Property conditions & facilities
Very basic room. Nothing special but not terrible. Bad water pressure. Shower water only got warm not hot. There’s better value for your dollar. Honestly.
Stayed 1 night in Dec 2024

4/10 Poor

Bo

Traveled with family
Disliked: Staff & service
Bad experience
Charge you all kind the fees without mentioning
Stayed 1 night in Nov 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is convenient, and the hotel is clean. The staff I interacted with were helpful and pleasant. The front steps might be a problem for some people. The restaurant is very nice, but there are no vegan options. Also, sometimes it took a while for staff to notice there were customers waiting.
Stayed 4 nights in Nov 2024

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

4/10 Poor

Jessica

Traveled with partner
Disliked: Cleanliness, amenities
There was stains on the comforter on the bed, the bathroom was dirty the shelf above the sink was dirty, around the bottom of the toliet had stains, the bathroom slider door was covered in glitter and hand prints along with toothpaste. For the price of their rooms it’s not worth it the room even had a weird smell the minute you walked it. I will never go there again nor would I recommend it.
Stayed 1 night in Nov 2024

10/10 Excellent

Cathy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, great location and reasonably priced.
Stayed 2 nights in Nov 2024

10/10 Excellent

fei yan

Stayed 1 night in Nov 2024

6/10 Okay

Travis

Stayed 1 night in Nov 2024

10/10 Excellent

Roma

Business traveler, Traveled with partner
Liked: Staff & service, property conditions & facilities
Please ensure that new unused toiletries are left in the rooms before new guests arrive. I was disappointed to find a have used tube of lotion. Also, let's get rid of the mold that is harbouring in the sink. It's not directly visible, but is very visible when you look at the mirror.
Stayed 2 nights in Nov 2024

8/10 Good

Prudhvi

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Ismet

Disliked: Amenities, property conditions & facilities
We were hearing every noise coming from the other rooms. It wasn’t quite place. Rooms are so close to each other Ceiling level is so live Room was freezing cold when we entered the room, it took 1 hour to get warm.
Stayed 1 night in Nov 2024

6/10 Okay

Richard

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beware of unknown fees
Overall the hotel is a fine hotel to stay at. Two issues that arose was: It took about 10 minutes for the hot water to reach sufficient warmth to be able to shower (it was still overly warm, not hot). Granted I was on the top floor, so that could explain the delay in hotnwater reaching the shower. The 2nd issue was the unexpected "suatainability fee" that had to be paid when checking out. Not once during the booking through Hotels.com, or at the initial check-in was there a mention of additional fees. It was surprising that once you pay you booking and verify there are no other charges.....that at the end you get a random "sustainability fee". When I asked why and for what reason the sustainably fee was collected for, the receptionist tried to give a vague answer that it's for the hotel. When I said "you dont know why it' being collected", the recptionist flat out said "no". Again, overall the hotel itself is clean, safe and at a great location. Just be aware of unkown fees.
Stayed 1 night in Nov 2024

8/10 Good

Ian

Liked: Staff & service, amenities, property conditions & facilities
We have stayed here before. A nice hotel that is walking distance to many areas. Clean and quiet.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and very clean. The restaurant was great and staff were absolutely amazing. Garage was very tight in areas wouldn’t recommend if you’re coming with a truck and want indoor parking. I would definitely recommend.
Stayed 1 night in Nov 2024

4/10 Poor

jaimin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too much small room than photos online
Stayed 2 nights in Oct 2024

8/10 Good

Astrid

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and friendly staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was clean and nice.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Stayed 1 night in Aug 2024

10/10 Excellent

Coleen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Arc from Nov. 15th to the 16th. Hassan, the concierge (I believe) was the highlight of our stay. What a delight! He has excellent customer service, great sense of humour, so polite and pleasant. He was incredibly helpful as well. I had no cash on me and we were behind schedule for leaving, I wanted to leave a cash tip for him because he left a lasting impression to me and my family. I feel like you don't see service like this or personality in staff like this in many places these days. I'll be back to Ottawa and will make a special stop to make sure I deliver on that tip! Thank you Hassan! Great job at representing Arc Hotel!
Stayed 1 night in Nov 2024