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Best Western Plus Ottawa City Centre

3.0 star property

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Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Seasonal outdoor pool
Fridge, microwave, coffee/tea maker
Lobby
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪14 min walk‬
  • Commissioners Park
    ‪3 min drive‬
  • Rideau Canal
    ‪5 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 315 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Room, 1 King Bed, Non Smoking, Kitchen

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio Room, 1 King Bed, Non Smoking, Kitchen

  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About this property

Best Western Plus Ottawa City Centre

Hotel in Civic Hospital - Experimental Farm - Central Park
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a seasonal outdoor pool.
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Ottawa City Centre features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1195 square feet (111 square meters) include a conference center. This eco-certified hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Ottawa City Centre is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 5 to 15 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Travel crib

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,195 square feet of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from July 01 to September 05

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 542 out of 1008 reviews
Rating 8 - Good. 308 out of 1008 reviews
Rating 6 - Okay. 80 out of 1008 reviews
Rating 4 - Poor. 35 out of 1008 reviews
Rating 2 - Terrible. 43 out of 1008 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Courtney

Stayed 1 night in Nov 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Fumiko

Stayed 1 night in Nov 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Fortunata

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night to visit family. Found the location convenient and clean.
Stayed 1 night in Nov 2024

4/10 Poor

Lyndon

Disliked: Staff & service, property conditions & facilities
Noisy hotel from poor sound proofing, no carpets. Value for dollar is very poor
Stayed 2 nights in Nov 2024

10/10 Excellent

Miles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice.
Stayed 1 night in Oct 2024

4/10 Poor

Lori

Liked: Cleanliness, staff & service
There was a lot of commotion in the hallway off and on from 11:00 til 2-3 am. Someone was yelling at the kids in the hall and then it sounded like others came to discuss the threats every 30 min or so. As they entered or exited a door somewhere my door moved in the frame as if someone was trying to open it. Between that and then loud discussions outside my door I didn’t get a very good sleep and I checked out early. I I was not able to get a refund for the second night, but would appreciate some remuneration for this.
Stayed 2 nights in Nov 2024

10/10 Excellent

Katherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, internet and free parking. Also nice to have a restaurant
Stayed 1 night in Nov 2024

2/10 Terrible

Jennifer

Traveled with family
Very noisy. After asking the people to be quiet at 1am, called to the front desk. Loud for the next 40 minutes and then again at 4am. Although the staff were polite, there was no compensation offer for such an awful experience
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

6/10 Okay

Jennifer

Traveled with family
The centipede that crawled across the wall by the bed has me terrified to sleep worrying there were more ..
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good..
Stayed 4 nights in Oct 2024

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, property conditions & facilities
Just off the highway, easy to find, walking distance to Wellington Village in warm weather
Stayed 1 night in Nov 2024

10/10 Excellent

james K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk and restaurant staff were amazing!
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 1 night in Oct 2024

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good. Service was excellent. Restaurant was a bit pricey.
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness
Stayed 8 nights in Sep 2024

8/10 Good

SOHEIL

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was clean, clear and specious and you could find everything you want as hotel there. However, the breakfast was not great and the waiters reached came to our table immediately after finishing breakfast and give us the check before we ask them for it. They clearly waited us to leave the dining room impatiently while there are a lot of available tables for other guests.
Stayed 3 nights in Oct 2024

10/10 Excellent

Folashade

Liked: Cleanliness, staff & service, property conditions & facilities
Good and very spacious room, recommended for family short stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Phyllis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always convenient for planned visits to family and friends. close to restaurants. No charge for parking. Buses are convenient if we choose to go that way.
Stayed 1 night in Oct 2024

2/10 Terrible

Samantha

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel at first glance looks extremly clean. However, within 20 min of being in the room we found two huge bugs. My husband killed them immediately. He assumed they came in from outside or w.e- we were not sure what they were at first until the next morning when we checked out... another guest checking out in front of me had a photo of the same bug on her phone and was showing the staff she had found it in her bed.. she referred to it as a roach...the staff did not correct her, just apologized and offered her free breakfast as a comp. We went out to dinner late in the evening. When returning to the hotel there were multiple drug addicts walking through the parking lot checking car doors... reading reviews i had no idea we were in a bad area or should worry.. the staff were amazingly nice and helpful. The room was generally clean but i wouldnt return due to the neighbourhood and the bugs.. not for me...
Stayed 1 night in Oct 2024