See all properties

Best Western Plus Ottawa City Centre

3.0 star property

Choose dates to view prices

Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Lobby
Reception
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen) | Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Fridge, microwave, coffee/tea maker

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar

Explore the area

Map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Carleton University
    ‪5 min drive‬
  • Parliament Hill
    ‪6 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 315 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 335 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

  • 340 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Room, 2 Double Beds, Non Smoking (Water Front) (No Pets) | Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Ramada by Wyndham Ottawa On The Rideau

  • Pool
  • Hot Tub
  • Breakfast included
  • Free airport shuttle
4.0 out of 5, Very Good, (1146)
$159 nightly
The price is $159 total
includes taxes & fees
Ramada by Wyndham Ottawa On The Rideau

About this property

Best Western Plus Ottawa City Centre

Hotel in Civic Hospital - Experimental Farm - Central Park
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business center, a conference center, and a seasonal outdoor pool.
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Ottawa City Centre features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and meeting rooms. Event facilities measuring 1195 square feet (111 square meters) include a conference center. This eco-certified hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Best Western Plus Ottawa City Centre is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Cantonese), Czech, English, French, Polish, Portuguese, Serbian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: CAD 5 to 15 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 5 to 15 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from July 01 to September 05

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 544 out of 1005 reviews
Rating 8 - Good. 296 out of 1005 reviews
Rating 6 - Okay. 88 out of 1005 reviews
Rating 4 - Poor. 34 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stanley, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third year we have returned in order to visit our granddaughter who attends Carlton University. It is convenient, appears to be safe and delivers appreciated accommodation.
Stayed 1 night in Mar 2025

2/10 Terrible

Ron

Stayed 1 night in Mar 2025

10/10 Excellent

Phil

It was a very clean place to stay for the night no complaints have been here twice now
Stayed 1 night in Feb 2025

10/10 Excellent

Richard

Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

Tania

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We has such a comfortable stay here! Check-in was seamless and the room was very well equipped with everything we needed: toaster, dishwasher, fridge, basic cutlery, dishes, etc. There were plenty of towels, the beds were clean, and shortly after we checked in to the room, the front desk called us to ensure we had everything we needed. The only tricky part was limited parking; there were parking spaces but most were full. Besides that, we had a wonderful time and will definitely return!!
Stayed 1 night in Feb 2025

8/10 Good

Denise

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and helpful staff. Had to change rooms because downstairs room window didn't lock. Very polite about changing room and upgraded to a suite.
Stayed 1 night in Jan 2025

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This nice little hotel was on a main road (Carling Ave) leading into the city from the west, with several other options getting there also, about 15 minutes. Also a very convenient bridge over to Gatineau without going all the way into the city. We discovered we were very close to the SW end of the ice skating hub on the famous Rideau Canal, at Dow's Lake, with tons of recreation there summer and winter. Also the street that is Little Italy leads directly away from Carling Ave and Dow's Lake too, so the hotel has some good things going if you don't want to pay daily parking prices at the city hotels (which don't all have parking anyway). Good bus line outside the hotel too. Bed was super comfortable, room was spacious. We had a standard king.
Stayed 4 nights in Feb 2025

8/10 Good

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everything I Wanted to do
Stayed 2 nights in Feb 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with very friendly and helpful staff
Stayed 3 nights in Feb 2025

10/10 Excellent

Josee-Anne

Stayed 1 night in Feb 2025

8/10 Good

Terrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access. Due to the bad weather the entrance to the lobby was wet, salt stained and slippery The room was great, very clean and comfortable. The restaurant downstairs was good, great service, good prices and food. Overall I would definitely stay again
Stayed 1 night in Feb 2025

10/10 Excellent

Mandeeo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel to stay. Its not in downtown so not crowded. Shoppers are at the opposite side of this hotel. Clean and well organized room.
Stayed 1 night in Feb 2025

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, amenities
Friendly and efficient staff Reception check in was perfect Room was clean and very comfortable Restaurant had friendly and great service food was perfect. And were 11 ppl and everything came out fresh and hot . Thank you for a great stay
Stayed 1 night in Feb 2025

6/10 Okay

Karissa

Traveled with partner
Liked: Cleanliness, staff & service
The property is fairly old and not updated. The beds were not comfortable at all. Felt like I was sleeping on springs and they were very squeaky. No breakfast available unless you paid for the attached restaurant.
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

woonsoo

Disliked: Staff & service
The Asian woman who is reshuffling was so unfriendly. I'm Asian, too.
Stayed 1 night in Feb 2025

6/10 Okay

Jivan

Traveled with family
Liked: Cleanliness
Called for a wake up call.....it never came...rest of stay was fine.
Stayed 1 night in Feb 2025

10/10 Excellent

June

Traveled with group
Staff are wonderful, a complete pleasure to stay here.
Stayed 1 night in Feb 2025

2/10 Terrible

Andrew

Disliked: Staff & service, amenities, property conditions & facilities
Poor check in, very unhelpful staff. I wouldn’t recommend staying here.
Stayed 1 night in Feb 2025

4/10 Poor

Heather

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Bradley

Stayed 3 nights in Dec 2024

6/10 Okay

Marianella

Liked: Staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Kate

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the fact that the doors were locked when I arrived for check-in at 9pm. I stood at the door waiting to and waiting to be allowed in. At this same time my daughter was snug inside going through the process of being checked in to our room.
Stayed 2 nights in Jan 2025