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Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 star property

Choose dates to view prices

Photo gallery for Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Exterior
Lobby
Bar (on property)
Interior
Hypo-allergenic bedding, pillowtop beds, in-room safe

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
1876 Robertson Rd., Ottawa, ON, K2H5B8
  • Queensway Carleton Hospital
    ‪2 min drive‬
  • Bayshore Shopping Centre
    ‪5 min drive‬
  • Algonquin College
    ‪6 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Room amenity

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Refrigerator (with Sofabed)

  • 200 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Fireplace

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillowtop beds, in-room safe

Business Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator | Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

  • 200 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) | Hypo-allergenic bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

  • 400 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, Microwave (with Sofabed)

  • 400 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillowtop beds, in-room safe

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 400 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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Exterior

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includes taxes & fees
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About this property

Best Western Plus Ottawa/Kanata Hotel & Conference Centre

Hotel in Nepean
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a business center, and conference space.
Best Western Plus Ottawa/Kanata Hotel & Conference Centre offers 84 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. 43-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Ottawa/Kanata Hotel & Conference Centre features an indoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This hotel offers access to a business center and meeting rooms. This eco-certified hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Onsite self parking is complimentary.

Best Western Plus Ottawa/Kanata Hotel & Conference Centre is a smoke-free property.

High Fives Sports Pub - This family restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Happy hour is offered.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • High Fives Sports Pub

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Banquet hall
  • Built in 1972
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per accommodation, per day (maximum CAD 100 per stay)
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 30 per accommodation, per day (maximum CAD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western Ottawa/Kanata
Best Western Plus Ottawa/Kanata
Best Western Plus Ottawa/Kanata Hotel
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Hotel
Best Western Plus Ottawa/Kanata Ottawa
Best Western Plus Ottawa/Kanata Hotel Conference Centre
Best Western Plus Ottawa/Kanata Hotel & Conference Centre Ottawa

Best Western Plus Ottawa/Kanata Hotel & Conference Centre Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 277 out of 1001 reviews
Rating 8 - Good. 402 out of 1001 reviews
Rating 6 - Okay. 185 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 54 out of 1001 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

DAVID

Traveled with partner
Liked: Staff & service, property conditions & facilities
Good location and clean facilities.
Stayed 1 night in Nov 2024

6/10 Okay

Steven, Quathiaski Cove

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First I'd like to say having arrived on an overnight flight, Hursulla at the front desk did us a favour by letting my wife and I check in early once a room became available. Not every hotel does this anymore. As for the hotel itself, it was clean with lots of staff around but it could stand a face lift. The attached bar/restaurant is very handy and the food/staff here worked for me.
Stayed 2 nights in Sep 2024

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

nader

Traveled with family
Liked: Staff & service
Despite having been upgraded, the building stuck in late 60s early 70s
Stayed 1 night in Aug 2024

4/10 Poor

John

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Pretty run down
Stayed 1 night in Aug 2024

8/10 Good

Candace

Business traveler
Liked: Staff & service, amenities
Nicely renovated inside. Staff were amazing! Would stay here again.
Stayed 1 night in Jul 2024

8/10 Good

Mihaela and Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Pet friendly.
Stayed 1 night in Jun 2024

6/10 Okay

John

Business traveler
Liked: Cleanliness, staff & service
Room rating
The room was clean, the patio door came in handy for loading and unloading luggages. Was disappointed when the Kurig coffee machine didn't work in the morning. Otherwise it was fine for an overnight stay here for business as location was close to most popular places to go nearby such as Byward Market etc.
Stayed 1 night in May 2024

10/10 Excellent

Nick

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, nice pool. Lots of parking and quiet can’t hear anyone when inside your room
Stayed 1 night in May 2024

10/10 Excellent

Krzysztof, Ballston Spa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Great restaurant on the premises, helpful and polite staff.
Stayed 2 nights in Dec 2023

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good with the experience
Stayed 2 nights in Nov 2023

2/10 Terrible

Steve

Stayed 1 night in Nov 2023

6/10 Okay

Pushpa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Domenico

Heater very noisy
Stayed 1 night in Oct 2023

2/10 Terrible

Stephane, Limoges

Disliked: Staff & service
Booked the jetted tub room on Expedia. Checked in, was given a room, get to it, and no jetted tub. Simple mistake? Nope! The hotel just decided to give the room I booked to someone else! And the front desk seemed like this was normal. I had to get Expedia to call the hotel and cancel the reservation, since the room I had booked "already had people in it" (per the front desk clerk). DO NOT book this hotel if you have any room preferences, since they clearly don't care.
Stayed 1 night in Oct 2023

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Jonathan

Liked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Krzysztof, Revere

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly personel, excellent restaurant accessible from inside the hotel.
Stayed 2 nights in Sep 2023

4/10 Poor

Gwen

Traveled with family
The first thing you come upon at the check in is cigarette butts snd garbage. The planters were full of dead flowers. Our room was dark and dingy. The furniture was in rough shape The bathroom door had dings in it. The wall paper was peeling up. And there was no fan. For 608.06 for two nights there’s no way this a r was up to that price. We use Best Western Plus a lot but we will not recommend or te visit this one.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service. Pool was great. Lots of things walking distance
Stayed 1 night in Sep 2023

10/10 Excellent

Prakash, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Sep 2023

8/10 Good

Govindaraja

Traveled with family
Liked: Cleanliness, staff & service
It was convenient to the venue I was attending.. I can take a look at my car from my room for safety. Nearer to Bells corner for dinning.
Stayed 2 nights in Sep 2023

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Service was good however it was rundown.
Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Stayed 1 night in Sep 2023

6/10 Okay

Wayne

Disliked: Staff & service
Stayed 1 night in Sep 2023