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Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Château Cartier Hotel & Resort, Ascend Hotel Collection

Body treatments, hot stone massages, deep-tissue massages
In-room safe, desk, laptop workspace, free cribs/infant beds
Golf
Terrace/patio
In-room safe, desk, laptop workspace, free cribs/infant beds

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking included
    Parking included
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
  • Housekeeping
    Housekeeping

Explore the area

Map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Kōena Spa
    4 min walk
  • Canadian War Museum
    8 min drive
  • Canadian Museum of History
    8 min drive
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    28 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking

  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 2 Queen Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cribs/infant beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • 500 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 2 Double Beds, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade) | In-room safe, desk, laptop workspace, free cribs/infant beds

Suite, 2 Queen Beds, Non Smoking (Upgrade)

  • 495 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5-star hotel in Aylmer
This smoke-free hotel features a full-service spa, a golf course, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Château Cartier Hotel & Resort, Ascend Hotel Collection offers 125 accommodations with laptop-compatible safes and safes. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa ($). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
In addition to a full-service spa, Château Cartier Hotel & Resort, Ascend Hotel Collection features a golf course and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 17997 square feet (1672 square meters) include a conference center. This luxury hotel also offers spa services, a terrace, and multilingual staff. Onsite self parking is complimentary.

Château Cartier Hotel & Resort, Ascend Hotel Collection is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Château Cartier Hotel & Resort, Ascend Hotel Collection has a restaurant on site.
Lounge Onō - This bistro overlooks the golf course and specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (17,997 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults, and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 517613, 2025-08-31

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Château Cartier Hotel & Resort, Ascend Hotel Collection Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 454 out of 1003 reviews" "
Rating 8 - Good. 289 out of 1003 reviews" "
Rating 6 - Okay. 126 out of 1003 reviews" "
Rating 4 - Poor. 73 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay, love that it is attached to spa and the restaurants are fantastic, great food and great service!
Stayed 1 night in Aug 2024

8/10 Good

Bojiang, SURREY

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel has a popular restaurant, so the parking lot in front of the building can be full during dinner hours.
Stayed 2 nights in Aug 2024

10/10 Excellent

Inthysone

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice layout and environment, spacious bedroom. Excellent restaurants
Stayed 1 night in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Frederic

Stayed 2 nights in Aug 2024

8/10 Good

Glenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

QI

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is very non professional and rude . Worst experience
Stayed 3 nights in Aug 2024

10/10 Excellent

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whas there for a wedding. Staff is polite and very professional.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jillian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ease and spa experience! Friendly supportive hospitality.
Stayed 2 nights in Aug 2024

10/10 Excellent

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing four days. The hotel staff, the spa staff and restaurant staff were friendly, engaging and helpful. We hope to be back visiting soon.
Stayed 3 nights in Aug 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Sherry

Disliked: Staff & service, amenities
I was embarrased checking in we (my partner and I ) were not informed the pools were not part of the hotel. So when we headed for the pool we were turned away by spa staff. No where in my reservation did I read the pools were not available to hotel guests. Crappy listing!! Furthermore we paid $213 for a $150 room. Put us in the old section. Air conditioner kept us up all night. Staff thought my issue was funny . So unprofessional. Expedia, Choice, you are better than this.
Stayed 1 night in Aug 2024

10/10 Excellent

Tristan

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Maxime

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hôtel was able to accommodate me for my early check in, and the room was better than I had expected and it had a balcony!
Stayed 1 night in Aug 2024

8/10 Good

Micheline

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Jianfeng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Suet Fong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa is good
Stayed 2 nights in Aug 2024

8/10 Good

Genevieve

Liked: Cleanliness, staff & service
We enjoyed our stay.
Stayed 2 nights in Jul 2024

6/10 Okay

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Love the connection with the spa, but the property has definitely become a 50 footer.. looks good from a distance. There's too many small things in the rooms that take away from the whole thing. We had tiles coming loose, trim breaking, smells in the hallways, etc. Really do wish it would be better kept past the lobby l.
Stayed 1 night in Jul 2024

10/10 Excellent

Tika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Divine

Stayed 1 night in Jul 2024

8/10 Good

Denis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok
Stayed 1 night in Aug 2024

10/10 Excellent

Daniel, Ottawa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The hotel was great. My only negative feedback is that is was noisy: HVAC clicking and clacking through the vents woke me up a few times (it might have been loose baffles), you could hear lots of voices from the hallway, and car noises from the main road (no sound-proof windows??). But I would stay here again.
Stayed 1 night in Aug 2024