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Hôtel Chateauneuf Gatineau—Ottawa

3.5 star property

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Photo gallery for Hôtel Chateauneuf Gatineau—Ottawa

Lobby sitting area
Fridge, microwave, coffee/tea maker
Fridge, microwave, coffee/tea maker
Gym
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Laundry
  • Gym
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2 Montcalm Street, Gatineau, QC, J8X 4B4
  • Canadian Museum of History
    ‪17 min walk‬
  • Parliament Hill
    ‪4 min drive‬
  • Byward Market Square
    ‪5 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Room, 1 King Bed with Sofa bed, Kitchenette

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Room, 1 King Bed with Sofa bed, Kitchenette

8.4 out of 10
Very good
(20 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed with Sofa bed

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Double Room, Kitchenette

1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Double Room, Kitchenette

7.6 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed, Kitchen

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 1 King Bed, Kitchen

  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Double Beds

7.8 out of 10
Good
(22 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Mobility Accessible, Kitchenette

Executive Room, 1 King Bed, Mobility Accessible, Kitchenette | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Executive Room, 1 King Bed, Mobility Accessible, Kitchenette

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Mobility Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower

Fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Kitchen

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Suite, 1 King Bed, Kitchen

  • Sleeps 4
  • 1 King Bed

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About this property

Hôtel Chateauneuf Gatineau—Ottawa

3.5-star hotel in Hull
Along with a 24-hour fitness center, this smoke-free hotel has a 24-hour business center and self parking. WiFi in public areas is free. Additionally, a microwave in a common area, a business center, and dry cleaning are onsite. Housekeeping is available once per stay.
Hôtel Chateauneuf Gatineau—Ottawa offers 225 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Gatineau hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

A computer station is located on site and wireless Internet access is complimentary. Business-related amenities at this 3.5-star property consist of a 24-hour business center and 11 meeting rooms. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and multilingual staff. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hôtel Chateauneuf Gatineau—Ottawa is a smoke-free property.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Uncovered self parking on site (CAD 18 per night)
  • Limited onsite parking

Things to do

  • 24-hour gym

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (59 inch wide door)
  • Roll-in shower (39 inches wide)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 14 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels
  • iPod dock
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: CAD 18.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 531963, 2025-11-30

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Gatineau-Ottawa
Crowne Plaza Hotel Gatineau-Ottawa
Crowne Plaza Gatineau-Ottawa Quebec
Gatineau Holiday Inn
Holiday Inn Gatineau
Holiday Inn Plaza La Chaudiere Hotel Gatineau
Crowne Plaza Gatineau-Ottawa Hotel
Crowne Plaza Gatineau Ottawa
Plaza De La Chaudiere Gatineau
Hotel Plaza de la Chaudiere Hotel
Hotel Plaza de la Chaudiere Gatineau
Crowne Plaza Gatineau Ottawa an IHG Hotel
Hotel Plaza de la Chaudiere Hotel Gatineau

Hôtel Chateauneuf Gatineau—Ottawa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 1004 reviews
Rating 8 - Good. 396 out of 1004 reviews
Rating 6 - Okay. 169 out of 1004 reviews
Rating 4 - Poor. 80 out of 1004 reviews
Rating 2 - Terrible. 52 out of 1004 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Kelvin

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Hottub and sauna were not available.
Stayed 1 night in Nov 2021

8/10 Good

maxine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and bilingual hotel staff. King size bed. Clean room.
Stayed 1 night in Mar 2020

2/10 Terrible

Onofrio

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing exciting about this property...area is in a dead location and hotel needs a major renovation including new mattresses for the beds!!!
Stayed 2 nights in Mar 2020

2/10 Terrible

Scorpion, Montreal

Traveled with family and small children, Business traveler
Disliked: Amenities, property conditions & facilities
Hotel needs a major upgrade...still stuck in the late 70’s!!! Plus it’s in a dead location , lobby was also dead...no sign of life!!!
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel has a beautiful entrance and the rooms are clean. Our television did not work we asked at the front desk no one came to fix. The hot tub was out of order the tile around the pool was very slippery. The 21$ was a real guessing game to find.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
The cleanliness was ok. The hotel is under construction, so none of facilities work. Isn’t worth the money paid for it.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location made it easy to cross the bridge to Ottawa. The restaurant dinner buffet was delicious. The staff were courteous and extremely professional. The only thing I noticed was the hallways and my room had not been vacuumed in a while.
Stayed 2 nights in Feb 2020

6/10 Okay

Alena

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities
My room was left without cleaning for 2 days Breakfast was horrible Staff are careless
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room and the view was nice. Had to pay for overnight parking and had to park at the lower level of the parking garage. Overall the hotel is very nice and the staff was friendly.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great location, lovely clean room.. no room service and no restaurant or bar in the evening. Won't stay again :(
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel the room was very spacious and clean. I love that parking is included and was super easy to use. The front desk people were terrific and friendly
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome, arrived late and received great service. Room was very quiet
Stayed 1 night in Jan 2020

2/10 Terrible

Dennis

Traveled with family
Disliked: Staff & service
Admittedly I was disappointed upon arrival after traveling 10 hours from New York to be informed that there is no breakfast as was advertised on their website. Which was included as part of my payment, this was very deceptive and having to leave the hotel looking for breakfast especially when you are not in familiar territory.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Lexie

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Mohamed

Business traveler
Disliked: Cleanliness
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019