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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
Reception
Free daily on-the-go breakfast
Point of interest
In-room safe, desk, iron/ironing board, free cribs/infant beds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
$117
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Place, Queensway Carleton Hospital
    ‪4 min drive‬
  • Place, Canadian Tire Centre
    ‪7 min drive‬
  • Place, Tanger Outlets
    ‪9 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Room

Combined shower/tub, hair dryer, towels

Room

  • 452 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 445 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 385 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

8.8 out of 10
Excellent
(10 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/tub, hair dryer, towels

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(60 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(8 reviews)
  • 460 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

8.6 out of 10
Excellent
(18 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Combined shower/tub, hair dryer, towels

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 445 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Combined shower/tub, hair dryer, towels

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 334 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotel in Nepean
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers 115 accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Ottawa West - Nepean by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2100 square feet (195 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. Complimentary self parking is available on site.

Holiday Inn Express & Suites Ottawa West - Nepean by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 677 out of 1076 reviews
Rating 8 - Good. 273 out of 1076 reviews
Rating 6 - Okay. 67 out of 1076 reviews
Rating 4 - Poor. 28 out of 1076 reviews
Rating 2 - Terrible. 31 out of 1076 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tracey

Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had a upgraded room before and WOW it felt amazing. The breakfast was very well planned and spacious. The front desk was well organized will be back forsure
Stayed 1 night in Jul 2025

10/10 Excellent

Reuben

Stayed 1 night in Jul 2025

10/10 Excellent

Joanna

Stayed 2 nights in Jul 2025

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and accommodating too
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalie

Stayed 2 nights in Jul 2025

8/10 Good

Patrick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Excellent breakfast
Stayed 1 night in Jul 2025

8/10 Good

Sundari

Liked: Cleanliness
expected more
Stayed 2 nights in Jul 2025

8/10 Good

Kim H.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to what we wanted. Relaxing, clean room and quiet
Stayed 2 nights in Jul 2025

10/10 Excellent

Kamran

Liked: Cleanliness, staff & service, property conditions & facilities
All good except. Some food was left over in the Microwave cabinet in my room by previous guest. not sure how old it was but it was very bad and had mold.... I had to call front desk to take it from Microwave cabnit.
Stayed 1 night in Jul 2025

10/10 Excellent

BeetBeez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay ! We got to enjoy a fully equipped intimate gym, and the welcoming energy of our room. It is worth the price by far. We will try again on our next stay for sure ! Thank you Holiday Inn :)
Stayed 1 night in Jul 2025

10/10 Excellent

NATALIE

Stayed 1 night in Jul 2025

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with welcoming staff. Our room was spacious, clean, with comfortable beds. Breakfast was very good with hot well brewed coffee. Highly recommend this hotel.
Stayed 1 night in Jul 2025

4/10 Poor

Sarah

Liked: Cleanliness, staff & service
I woke up with a back spasm in the middle of the night
Stayed 1 night in Jul 2025

10/10 Excellent

Ashish

Stayed 1 night in Jul 2025

6/10 Okay

Michael

Stayed 2 nights in Jul 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's great place, lots of restaurants closeby, shops/grocery, close to highway. Staff is great, breakfast is a nice added touch. Pool is decent.
Stayed 1 night in Jul 2025

10/10 Excellent

Qutaiba

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the great hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Marcie

Stayed 1 night in Jul 2025

6/10 Okay

Cheryl, Burlington

Disliked: Cleanliness, staff & service
Chair in the room was dirty. Supposed to be accessible - but had a tub instead of a shower stall. We had to ask for additional seating in the room. Hand soap and lotion dispensers set too high for accessibility. Quite disappointed overall.
Stayed 2 nights in Jul 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

10/10 Excellent

Yannick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Houshmand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Ayub

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the welcome staff
Stayed 1 night in Jul 2025