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Holiday Inn Express & Suites Ottawa West - Nepean by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Exterior
In-room safe, desk, iron/ironing board, free cribs/infant beds
Free daily on-the-go breakfast
Reception
Point of interest

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Laundry
$105
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
2055 Robertson Road, Ottawa, ON, K2H5Y9
  • Place, Wesley Clover Parks
    ‪3 min drive‬
  • Place, Bayshore Shopping Centre
    ‪4 min drive‬
  • Place, Queensway Carleton Hospital
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪22 min drive‬

Room options

View all photos for Room

Combined shower/tub, hair dryer, towels

Room

  • 452 sq ft
  • Sleeps 4
  • 1 Twin Bed

View all photos for Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • 445 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed

8.8 out of 10
Excellent
(8 reviews)
  • 385 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible Bathtub (Wheelchair)

9.0 out of 10
Wonderful
(11 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 385 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/tub, hair dryer, towels

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(61 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Jetted Tub

9.4 out of 10
Exceptional
(8 reviews)
  • 460 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 430 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Wheelchair)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

8.6 out of 10
Excellent
(18 reviews)
  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Combined shower/tub, hair dryer, towels

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(22 reviews)
  • 340 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Combined shower/tub, hair dryer, towels

Suite, Multiple Beds

9.2 out of 10
Wonderful
(26 reviews)
  • 445 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room

Combined shower/tub, hair dryer, towels

Standard Room

9.8 out of 10
Exceptional
(7 reviews)
  • 334 sq ft
  • Sleeps 2
  • 1 Twin Bed

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4.6 out of 5, Wonderful, 1,914 reviews
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About this property

Holiday Inn Express & Suites Ottawa West - Nepean by IHG

Hotel in Nepean
This smoke-free hotel features an indoor pool, a fitness center, and a 24-hour business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and concierge services are onsite. Housekeeping is available on request.
Holiday Inn Express & Suites Ottawa West - Nepean by IHG offers 115 accommodations with safes and coffee/tea makers. 37-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Holiday Inn Express & Suites Ottawa West - Nepean by IHG features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a 24-hour business center and 3 meeting rooms. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 2100 square feet (195 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. Complimentary self parking is available on site.

Holiday Inn Express & Suites Ottawa West - Nepean by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,100 square feet of conference space
  • 24-hour business center
  • 3 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2010
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:30 AM
Express check-in available
Minimum check-in age: 19

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25.00 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Ottawa West Nepean
Holiday Inn Express Ottawa West Nepean
Holiday Inn Nepean
Holiday Inn Express Hotel Nepean
Holiday Inn Express Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Hotel Suites Ottawa West Nepean
Holiday Inn Express Suites Ottawa West Nepean by IHG
Holiday Inn Express Suites Ottawa West Nepean an IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Hotel
Holiday Inn Express & Suites Ottawa West - Nepean by IHG Ottawa
Holiday Inn Express Hotel Suites Ottawa West Nepean an IHG Hotel

Holiday Inn Express & Suites Ottawa West - Nepean by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1093 reviews
Rating 8 - Good. 280 out of 1093 reviews
Rating 6 - Okay. 66 out of 1093 reviews
Rating 4 - Poor. 28 out of 1093 reviews
Rating 2 - Terrible. 32 out of 1093 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Russ

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very accommodating
Stayed 1 night in Aug 2025

4/10 Poor

Balbir

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty

Bed sheets were not changed, there were hair and bed was mess with foot step. Called manager, he said no one here to change now because it was late. We were auto get credit but didn’t get it.
Stayed 1 night in Aug 2025

8/10 Good

Allister

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A recent-looking hotel with good-sized rooms.
Stayed 1 night in Aug 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice quiet stay

Stayed 1 night in Aug 2025

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel to stay

This is our second time we stay at this hotel. The room was comfortable, customer service very good, quickly check in and check out. Breakfast was delicious. They always has water and coffee available at the lobby and the locations is very good as well.
Stayed 2 nights in Aug 2025

2/10 Terrible

Tyler

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We got a room that was supposed to sleep 6 people and when we went to open the pull out on the couch to get ready for bed it was full of hair and what looked to be dry blood or something of that nature also the lamp shade was broken when we walked in the room it was dusty we are just very very disappointed!! We paid 300 dollars for 1 night and from what front desk told us was tbat they didnt have a house keeping crew so i would really like to speak to someone about how this could be made right i always choose holiday inn but as of now i am thinking when my family does go on vaction again we should consider other hotels
Stayed 1 night in Aug 2025

10/10 Excellent

Shahina

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service with neat and clean environment...
Stayed 1 night in Aug 2025

6/10 Okay

Muhammad Saeed

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Beverley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Syed Azim

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amazing breakfast,many variety of foods, hotel room was clean, excellent refreshments, staff was very co-operative, nearby fast food restaurants, transportation was nearby too. We recommend.
Stayed 1 night in Aug 2025

8/10 Good

Lei

Stayed 1 night in Aug 2025

8/10 Good

Sara

Stayed 1 night in Aug 2025

8/10 Good

Mylae

Traveled with family
Liked: Cleanliness, amenities
Friendly front desk staff member at check in. Room is definitely dated, but nice nonetheless. Outets with no usb is definitely inconvenient and perhaps a charging block can be offered. Cleaning staff should always top up conditioner regardless if it shows a little in the bottle. It doesn’t pump out and you can’t lift the bottle to help
Stayed 1 night in Aug 2025

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful, I found the beds soft so for me this was a downgrade as I personally prefer a harder mattress. The hotel was very clean
Stayed 1 night in Aug 2025

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Amin

Liked: Cleanliness, staff & service, property conditions & facilities
As expected from IHG GROUP
Stayed 1 night in Aug 2025

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Rebecca

Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Our room was a nice size, beds were comfortable. Some furniture were a bit run down but they are in the middle of renovations so hopefully things will be more updated soon.
Stayed 1 night in Aug 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons adorer l endroit
Stayed 2 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Arish

Liked: Cleanliness, staff & service, property conditions & facilities
Had dinner at a very nice Indian buffet just a few properties down the road
Stayed 1 night in Aug 2025

2/10 Terrible

Peter

Stayed 1 night in Aug 2025

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025