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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Property amenity
Exterior
Indoor pool
1 bedroom, desk, blackout drapes, soundproofing

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking available

Explore the area

Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • University of Ottawa
    ‪8 min walk‬
  • Byward Market Square
    ‪8 min walk‬
  • Parliament Hill
    ‪16 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Accessible Bathtub

  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, City View

  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, blackout drapes, soundproofing

Suite, 1 King Bed

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, blackout drapes, soundproofing

Standard Room

  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

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Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, desk, blackout drapes, iron/ironing board

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  • Breakfast included
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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel in Downtown Ottawa
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Downtown Ottawa East by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 1500 square feet (139 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Holiday Inn Express & Suites Downtown Ottawa East by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1165 out of 2239 reviews
Rating 8 - Good. 656 out of 2239 reviews
Rating 6 - Okay. 237 out of 2239 reviews
Rating 4 - Poor. 92 out of 2239 reviews
Rating 2 - Terrible. 89 out of 2239 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Igor

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good but the area doesn’t look safe. There too many drug addicted people around
Stayed 1 night in Mar 2025

10/10 Excellent

Magda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip to downtown Ottawa

Perfect for a family trip to Ottawa, close to downtown
Stayed 3 nights in Mar 2025

8/10 Good

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was fine, comfortable and clean. There was no parking when we arrived. Area is not the greatest, but it was fine
Stayed 2 nights in Mar 2025

10/10 Excellent

TSERING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Irié

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Cindy

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Room was spacious and clean. Breakfast was delicious. It was super close to parliament and Byward market which we loved. However, we felt too unsafe to walk around the hotel and ended up taking taxis so if defeat the purpose of getting a hotel in downtown.
Stayed 3 nights in Mar 2025

8/10 Good

Andrew

Stayed 1 night in Mar 2025

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and comfortable beds
Stayed 1 night in Mar 2025

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable beds. An excellent warm breakfast and the staff was very pleasant and helpful!
Stayed 2 nights in Mar 2025

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2025

6/10 Okay

Amanda

Traveled with family and small children, Traveled with family
It’s a horrible location and sometime outlets in our room didn’t work The pool is so tiny and gross. Food was limited, no restaurant. But everything else was clean and I like that all the entrances were locked and the parking garage.
Stayed 3 nights in Mar 2025

10/10 Excellent

Helena

Stayed 2 nights in Mar 2025

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean, the shower had decent water pressure too!! The breakfast staff was amazing, we stayed for 2 nights and there was a variety of foods each morning. Lots of sitting area to eat. The pool was fun, it is chlorine, not a Salt water and it was cloudy when we went down both nights around 9pm, but we still made it fun :-)
Stayed 2 nights in Mar 2025

8/10 Good

Melissa

Stayed 2 nights in Mar 2025

10/10 Excellent

Catherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, but lots of homeless, addiction and mental health in the area. I would stay here again but would now be more aware!
Stayed 2 nights in Mar 2025

8/10 Good

J. Tracey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good variety of breakfast. Overall quiet inside the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Hainsley

Stayed 1 night in Mar 2025

8/10 Good

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the greatest area but property is well looked after
Stayed 3 nights in Mar 2025

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Werner

Stayed 1 night in Mar 2025

2/10 Terrible

Tina

Traveled with family and small children
Disliked: Staff & service
When checking in, man at front desk was rude, and condescending. All these extras they needed to add to my cc…
Stayed 1 night in Mar 2025

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is great, surrounding area is not.

The hotel itself is great. The only downfall is the area. Although it is very close to the Byward Market, and downtown Ottawa, the surrounding area is run down and I felt unsafe walking from the hotel to the Byward Market.
Stayed 3 nights in Mar 2025

10/10 Excellent

Bellarminda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Third Shot

Liked: Cleanliness
V
Stayed 2 nights in Mar 2025

8/10 Good

Kimberly

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025