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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Property amenity
Free daily on-the-go breakfast
Exterior
Desk, blackout drapes, soundproofing, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Housekeeping
  • 24/7 front desk
  • Parking available
$134
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • University of Ottawa
    ā€Ŗ8 min walkā€¬
  • Byward Market Square
    ā€Ŗ8 min walkā€¬
  • Parliament Hill
    ā€Ŗ16 min walkā€¬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ā€Ŗ18 min driveā€¬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub

9.2 out of 10
Wonderful
(23 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(247 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

8.8 out of 10
Excellent
(39 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(143 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, blackout drapes, soundproofing, iron/ironing board

Suite, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel in Lowertown
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Downtown Ottawa East by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 1500 square feet (139 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Holiday Inn Express & Suites Downtown Ottawa East by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Reviews

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 1276 out of 2472 reviews
Rating 8 - Good. 722 out of 2472 reviews
Rating 6 - Okay. 274 out of 2472 reviews
Rating 4 - Poor. 97 out of 2472 reviews
Rating 2 - Terrible. 103 out of 2472 reviews

Reviews

10/10 Excellent

Paolo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort and easy process to check in and out. Front desk and cleaning staff were excellent.
Stayed 3 nights in Jun 2025

10/10 Excellent

Penny

Stayed 1 night in Jun 2025

10/10 Excellent

sourav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable and clean

Very comfortable two day stay. The room was clean and the bed was great. The breakfast (included) was also very good quality and ample. Underground paid parking with in and out privileges with room key.
Stayed 1 night in Jun 2025

8/10 Good

Marcel

Liked: Cleanliness, staff & service, amenities
Iā€™ll start by saying that I enjoyed my stay and would probably stay there again. On the positive side, the breakfast staff was wonderful and always remembered I was lactose intolerant and brought me almond milk the minute they saw me. The hotel was clean and is located near the ByWard Market. Since I enjoy walking, I was able to walk to all the spots I wanted to see in the city. The negative points are possibly due to the time I was there and not in general regarding the hotel So the things I did not like are the followingā€¦ I was ion the third floor so I could hear the dryers late at night working while I was in bed. I could also hear the dumbbells being dropped to the floor at the gym below me. Outside I was approached by street people who were asking for money and seemed to be on drugs (this is Not the hotelā€™s fault). Finally, one person at reception was slightly curt with me however everyone else at reception was wonderful and attentive.
Stayed 4 nights in May 2025

10/10 Excellent

Jurgen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and convenient location to walk to Byward Market and Parliament. Good breakfast and friendly staff
Stayed 3 nights in Jun 2025

8/10 Good

Bruce

Liked: Cleanliness, property conditions & facilities
room was very clean and good size ! breakfast was reasonable but crowded front desk staff could have been more helpful describing hotel facilities .. we didnt know there were two out door decks on the 2nd and 7th floors that we could enjoy? No mention of pool and other facilities ! No info in the room either!
Stayed 2 nights in Jun 2025

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Angela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wish there was more gluten free options at breakfast to allow my 3 celiac daughters to eat something other than yogurt and fruit. Room was great, location not so great.
Stayed 2 nights in Jun 2025

10/10 Excellent

Aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 2 nights in Jun 2025

10/10 Excellent

Visesh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Ricky

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Parking is horrible and itā€™s paid parking. Pool is shallow and front guest staff Harsh was his name sake. He was harsh and rude upon check in.
Stayed 1 night in Jun 2025

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable stay. Breakfast could be improved but overall the stay was good.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Staff & service, amenities
Friendly and helpful staff. Great room. I was happy to be on the same floor as the pool.
Stayed 1 night in May 2025

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It's a nice clean hotel. Breakfast is standard for a self serve setting. The hotel is centrally located, so easily walkable to Parliament, Byward, etc. The underground parking is tricky for larger vehicles such as a pick up truck - not so much for the height, but more for the ramps getting in and out. All in all, a nice stay
Stayed 2 nights in May 2025

10/10 Excellent

Mostafa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. I definitely recommend it to those who are visiting Ottawa
Stayed 2 nights in May 2025

8/10 Good

Donna

Traveled with partner
Fairly close walking distance to lots of sites
Stayed 2 nights in Jun 2025

10/10 Excellent

Zia

Stayed 1 night in May 2025

10/10 Excellent

Contessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is fast and friendly
Stayed 1 night in Jun 2025

10/10 Excellent

Leslie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean and seemed very new. Great size room. Nice breakfast and a good price. 1k up St Patrick street and your in the heart of the city šŸ˜Ž
Stayed 1 night in Jun 2025

10/10 Excellent

Dhilippan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
A good stay for business travellersā€”convenient location near downtown Ottawa.
Stayed 2 nights in May 2025

6/10 Okay

Jerome

Liked: Cleanliness
Disliked: Staff & service
This is hotel okay. Clean, standard services. But donā€™t expect much in the way of service. I stayed for three nights. The Kuric coffee machine was broken. I informed the staff on thr first day and they never did anything to fix or replace it. It was in room 502 so if you stay here ask for a different room.
Stayed 3 nights in May 2025

8/10 Good

Astou

Stayed 1 night in Jun 2025

8/10 Good

Andrew

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to downtown ottawa
Stayed 1 night in Jun 2025

10/10 Excellent

Willam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was great. The gym and pool were very user friendly- they even have a lift to help people get into the pool if needed. We had a person in our party who needed the wheelchair parking and the staff were wonderful.
Stayed 4 nights in May 2025