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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
1 bedroom, desk, blackout drapes, soundproofing
Exterior
Free daily on-the-go breakfast
Property amenity

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking available

Explore the area

Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • University of Ottawa
    ‪8 min walk‬
  • Byward Market Square
    ‪8 min walk‬
  • Parliament Hill
    ‪16 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, Accessible Bathtub

9.2 out of 10
Wonderful
(23 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(227 reviews)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

8.8 out of 10
Excellent
(36 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | 1 bedroom, desk, blackout drapes, soundproofing

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(126 reviews)
  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, desk, blackout drapes, soundproofing

Suite, 1 King Bed

9.2 out of 10
Wonderful
(51 reviews)
  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, desk, blackout drapes, soundproofing

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Twin Bed

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About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel in Downtown Ottawa
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a snack bar/deli. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and conference space.
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Holiday Inn Express & Suites Downtown Ottawa East by IHG features an indoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wired and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 1500 square feet (139 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and a garden. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Holiday Inn Express & Suites Downtown Ottawa East by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 18 per day; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1220 out of 2355 reviews
Rating 8 - Good. 693 out of 2355 reviews
Rating 6 - Okay. 249 out of 2355 reviews
Rating 4 - Poor. 93 out of 2355 reviews
Rating 2 - Terrible. 100 out of 2355 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Guy

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Réception ne parle pas français, pas de facture papier au chek in .
Stayed 3 nights in Apr 2025

10/10 Excellent

Kamrul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a perfect stay for my business
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Stayed 1 night in Apr 2025

8/10 Good

Ray

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not informed of the parking charge.
Stayed 1 night in Apr 2025

6/10 Okay

Jude

Liked: Cleanliness, staff & service, property conditions & facilities
No parking
Stayed 1 night in Apr 2025

10/10 Excellent

john, Burlington

Stayed 1 night in Apr 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Good breakfast.
Stayed 1 night in Apr 2025

8/10 Good

Shinrhyon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Modar

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice hotel but the area is terrible
Stayed 2 nights in Apr 2025

10/10 Excellent

Patrick, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What stood out for me was the cleanliness. Impeccably clean room, clean elevators, clean hallways, clean bathroom and sheets. Staff and management clearly make that a priority and it shows.
Stayed 1 night in Apr 2025

10/10 Excellent

Raj

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for 2 night 3 days, close to river park and a waterfall and walkable from parliament.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained
Stayed 1 night in Apr 2025

10/10 Excellent

Maryna

Liked: Cleanliness, property conditions & facilities
Close to USA Embassy
Stayed 1 night in Apr 2025

4/10 Poor

Sebastian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Based on room 209. This room is beside the pool and gym, therefore the noise is until late and starts early in the morning. Only 1 elevator working making everything a mess with long lines waiting for that.
Stayed 2 nights in Apr 2025

8/10 Good

Brian

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Tayra

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kind and helpful staff, appreciate the early check in.
Stayed 1 night in Apr 2025

6/10 Okay

Nicola

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms were very clean and modern. The water pressure was very poor in the shower. The breakfast was decent but was very, very busy. The staff were very nice. The pool was the tiniest pool I’ve ever seen and very shallow and busy every time we went down. It is really false advertisement to call it a pool. The area around the hotel in particular is very shoddy: I would not go out at night after dark in that area.
Stayed 2 nights in Apr 2025

10/10 Excellent

Roberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel
Stayed 1 night in Apr 2025

2/10 Terrible

robert

Traveled with family and small children, Traveled with family
Disliked: Amenities, property conditions & facilities
Area around the property was unsafe. Didn't check in due to family not being comfortable.
Stayed 1 night in Apr 2025

8/10 Good

Varunkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There doesn’t seem to be any default parking available, so I parked after two traffic lights and paid $10 for 12 hours. The location is good, but there are quite a few homeless people near the traffic signals, and some appear to be under the influence.
Stayed 1 night in Apr 2025

4/10 Poor

Yunjing

Hard parking because the card can’t open the parking door 3 times so my car had to turn back and try it again and again! The washroom is no fans!
Stayed 1 night in Apr 2025

4/10 Poor

Zacarias K-Roll

Traveled with family and small children, Traveled with family
Parking spot is terrible, had to go for a walk, and the place is too many one way street, no towel in pool area. Homeless people around the area and they are drunk. No free snacks. Staff is ok especially in front desk, i did update them about the towel. But my kids already done swimming when we got there. No wonder why the elevator are wet because some people don’t have towels
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside great, outside slightly rough, but easily walkable to Byward market
Stayed 2 nights in Apr 2025

6/10 Okay

Geri

Traveled with group
Rooms are clean and comfortable. Staff who worked around us at breakfast worked very hard to replenish food and keep tables clean. My disappointment with this hotel is staff at front desk rarely looked up to greet people as we passed by. They seemed quite uninterested in guests. Security Guards were always scrolling on cell phones. Very poor service at entrance to this hotel.
Stayed 4 nights in Apr 2025

8/10 Good

Nancy

Stayed 1 night in Apr 2025