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reStays Ottawa

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for reStays Ottawa

Front of property
One Bedroom Penthouse | Premium bedding, pillowtop beds, in-room safe, laptop workspace
Two Bedroom Suite Balcony | Premium bedding, pillowtop beds, in-room safe, laptop workspace
Lounge
One Bedroom Suite Balcony | Private kitchen | Full-size fridge, microwave, oven, stovetop

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
101 Queen St, Ottawa, ON, K1P 5C7
  • Elgin Street
    ‪2 min walk‬
  • Rideau Canal
    ‪4 min walk‬
  • National Arts Centre
    ‪5 min walk‬
  • Ottawa, ON (YRO-Ottawa-Rockcliffe)
    ‪15 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Junior Suite

  • 440 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Large Two Bedroom Balcony

Signature Large Two Bedroom Balcony | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Signature Large Two Bedroom Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive One-Bedroom Courtyard

Full-size fridge, microwave, oven, stovetop

Executive One-Bedroom Courtyard

  • 750 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard One Bedroom Suite

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Standard One Bedroom Suite

  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium One Bedroom Balcony

Premium bedding, pillowtop beds, in-room safe, laptop workspace

Premium One Bedroom Balcony

  • 700 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite Balcony

Two Bedroom Suite Balcony | Premium bedding, pillowtop beds, in-room safe, laptop workspace

Two Bedroom Suite Balcony

  • 1000 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Suite Balcony

One Bedroom Suite Balcony | Premium bedding, pillowtop beds, in-room safe, laptop workspace

One Bedroom Suite Balcony

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Lord Elgin Hotel

Pool
Hot Tub
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (2202)
The price is $123
per night
$146 total
includes taxes & fees
Feb 16 - Feb 17
Lord Elgin Hotel

About this property

reStays Ottawa

4-star hotel in Downtown Ottawa
A restaurant, a fitness center, and a sauna are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, concierge services, and dry cleaning.
ReStays Ottawa offers 111 accommodations with washers/dryers and espresso makers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 55-inch Smart televisions come with premium satellite channels and Netflix. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. ReStays Ottawa features a sauna and a fitness center. 2 meeting rooms are available. This Ottawa hotel also offers a terrace, a vending machine, and an arcade/game room. Limited onsite parking is available on a first-come, first-served basis (surcharge).

ReStays Ottawa is a smoke-free property.

Le Moulin de Provence - This bistro serves breakfast, brunch, lunch, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 37 per day)
  • Limited onsite parking

Food and drink

  • A restaurant
  • Private picnics

Restaurants on site

  • Le Moulin de Provence

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Sauna
  • Shopping mall
  • TV in common areas

Family friendly

  • Arcade/game room
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • 12 floors
  • 2 buildings
  • Banquet hall
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of CAD 300 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 37.00 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a security system

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Re Ottawa
reStay Ottawa
reStays Ottawa Hotel
reStays Ottawa Ottawa
reStays Ottawa Hotel Ottawa

reStays Ottawa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1101 out of 1364 reviews" "
Rating 8 - Good. 169 out of 1364 reviews" "
Rating 6 - Okay. 53 out of 1364 reviews" "
Rating 4 - Poor. 15 out of 1364 reviews" "
Rating 2 - Terrible. 26 out of 1364 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was totally put off at checkin by the gent who was at the front desk when I came in. He was on the phone with someone and didn't even acknowledge me. He proceeded on the phone for about 4 minutes and when he finished the phone rang immediately again and he answers it and served the person who called. Never once did he acknowledge me nor apologize. Someone else came to the desk (employee) while he was on the second call and he just pointed at me to indicate to the other employee to serve me. I was very put off and felt like the customer service in this case was absolutely sub standard. I would love to know what will be done about this, definitely a poor experience and not one that I would ever recommend. Please advise
Stayed 1 night in Nov 2024

8/10 Good

Chinelo Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and accessible
Stayed 2 nights in Oct 2024

10/10 Excellent

Beryl

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great staff. Some of the best service I’ve seen at a hotel in awhile.
Stayed 2 nights in Oct 2024

8/10 Good

Steven

Stayed 1 night in Oct 2024

8/10 Good

Russell

Stayed 1 night in Oct 2024

10/10 Excellent

Sebastien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay!!! It doesn’t feel like a hotel, it feels like a home. Very luxurious and spacious condos with everything you need and incredible/fast service. We had an issue with our AC and within 5 minutes someone was there trying to fix it. Once it was deemed that it couldn’t be fixed we were switched rooms and a very generous upgrade for the inconvenience. We WILL be staying here again.
Stayed 1 night in Aug 2024

10/10 Excellent

D Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great space in the heart of downtown Ottawa. Modern, clean and comfortable. Will definitely stay here again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Zhengrui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mohammad

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is definitely not just a hotel it’s more like you living in your own condo just feels like home highly recommend this place.
Stayed 2 nights in Oct 2024

6/10 Okay

Perpetua (Paris)

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Yves

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2024

10/10 Excellent

Imneet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally exceptional experience
Stayed 3 nights in Oct 2024

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything you need and the city is on your doorstep. Impeccably clean and wouldn’t hesitate to return.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jane

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely stay, all is as advertised.
Stayed 3 nights in Oct 2024

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Marco

Stayed 1 night in Sep 2024

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Josee

Stayed 1 night in Oct 2024

10/10 Excellent

Josee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities
Was a wonderful surprise. Very modern and clean. Seemed to be run by students or graduates which were very friendly and accommodating. Loved it loved it loved it!!
Stayed 1 night in Sep 2024

2/10 Terrible

Marina

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Terrible service and no privacy
I come here a lot, and every time I promise myself I won't be back. I call and write to please ask for a room not facing the fishbowl that is their courtyard rooms, where you'll face all your neighbors from 20 feet away through a giant window, and yet every time I end up there even despite reassurances. The place is new, the location is amazing for my needs and it is very clean, but the water pressure is terrible, and the fan is noisy. Will I be back?
Stayed 2 nights in Oct 2024

8/10 Good

Lydia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at ReStays for a total of 4 nights, extending our stay by an extra night. Our first night was in Room 409 in the larger tower. The room itself was quite spacious but felt more like an office than a comfortable apartment. The layout wasn’t ideal, with the bedroom too close to the entrance, and there was no option to adjust the lighting. It was a noisy night, as we could hear every sound from the corridor—it almost felt like we were sleeping in the hallway. After raising this with the front desk, they quickly apologised and moved us to a larger, quieter room. They even provided a complimentary breakfast voucher, which was a nice gesture. Throughout our stay, the front desk staff were brilliant—always helpful and available when needed. We were moved to Room 501 in the Queens Tower, which was a significant improvement. Not only was it larger, but the layout felt more like a proper apartment, and you could watch TV from the bed if you wished. The room was bright and overlooked the street, making it a pleasant space to relax in. We decided to extend our stay by an additional night, but as Room 501 was already booked, the front desk arranged for us to stay in Room 506 on the same floor. This room was also very nice—slightly larger and with less street noise. Although it was located opposite the lift, which could bother some, we didn’t find it too disruptive. If I could make a few recommendations for improvement, it would be to give the apartments a more homely feel.
Stayed 1 night in Oct 2024