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The Metcalfe Hotel

4.0 star property

Choose dates to view prices

Photo gallery for The Metcalfe Hotel

Restaurant
Lobby lounge
Premium bedding, down comforters, pillowtop beds, minibar
Front of property
Meeting facility

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
123 Metcalfe Street, Ottawa, ON, K1P 5L9
  • National Arts Centre
    ‪3 min walk‬
  • Rideau Centre
    ‪7 min walk‬
  • Parliament Hill
    ‪8 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪15 min drive‬

Room options

View all photos for Suite, Corner

Premium bedding, down comforters, pillowtop beds, minibar

Suite, Corner

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms

  • 850 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 Queen Bed

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

42-inch flat-screen TV with cable channels, TV

Junior Suite

  • 485 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 1 King Bed

  • 405 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Queen)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room (Queen)

  • 555 sq ft
  • Sleeps 2
  • 1 Twin Murphy Bed

View all photos for Executive Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Executive Room, 2 Bedrooms

  • 700 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Room, 2 Bedrooms

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Bedrooms

  • 605 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 2 Queen Beds

  • 310 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Superior Room, 1 King Bed

  • 295 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Atrium)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed (Atrium)

  • 265 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Classic Room, 1 King Bed

  • 245 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

The Metcalfe Hotel

4-star hotel in Downtown Ottawa
A restaurant, valet parking, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, a 24-hour front desk, and a library are onsite.
The Metcalfe Hotel offers 108 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. 6 meeting rooms are available. This Ottawa hotel also offers a library, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge. A total renovation of this property was completed in July 2022.

The Metcalfe Hotel is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:30 AM and 10:30 AM and on weekends between 7:30 AM and 1:00 PM.
Cocotte - Onsite bistro.
Room service (during limited hours) is available.

Languages

English, French, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (CAD 47 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:30 AM to 10:30 AM on weekdays and 7:30 AM to 1:00 PM on weekends; CAD 15 to 25 for adults and CAD 10 to 20 for children
  • A restaurant

Restaurants on site

  • Cocotte

Things to do

  • Library

Family friendly

  • Children's games
  • In-room crib

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Renovated entire property - July 2022
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 to 25.00 for adults, and CAD 10.00 to 20.00 for children
  • Valet parking fee: CAD 47 per night
  • Pet fee: CAD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Metcalfe Hotel Ottawa
Metcalfe Hotel
Metcalfe Ottawa
Ottawa Hotel Indigo
The Metcalfe Hotel Hotel
The Metcalfe Hotel Ottawa
The Metcalfe Hotel Hotel Ottawa

The Metcalfe Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 810 out of 1077 reviews
Rating 8 - Good. 191 out of 1077 reviews
Rating 6 - Okay. 41 out of 1077 reviews
Rating 4 - Poor. 22 out of 1077 reviews
Rating 2 - Terrible. 13 out of 1077 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Silvia Saveria, Toronto

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and wonderful staff. Highly recommend.
Stayed 2 nights in Mar 2025

10/10 Excellent

My Thanh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and i love that the rooms have hard wood floors and Le Labo toiletries are offered. Will stay here again!
Stayed 2 nights in Feb 2025

10/10 Excellent

John

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Wendoline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch staff
Stayed 2 nights in Feb 2025

8/10 Good

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Tara

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aesthetic of the hotel but if your room in on the front side of the hotel you will hear the noisy cars and the court yard noise hard to sleep
Stayed 2 nights in Feb 2025

10/10 Excellent

Cristina, Bell River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Clean and modern.
Stayed 3 nights in Feb 2025

10/10 Excellent

DEBBIE, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
The Metcalfe Hotel is a beautiful place to stay. I loved the welcoming lobby with natural light coming from the skylight and the wood book shelves adding to the ambiance. The menu at Cocotte was excellent. The restaurant and hotel staff were all friendly and professional. My room was comfortable, clean and well equipped. I look forward to returning to this downtown Ottawa gem of a hotel.
Stayed 2 nights in Feb 2025

10/10 Excellent

DEONNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

The staff was extremely accommodating. The hotel was very nice, clean, & smelled amazing. I would absolutely stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Tracy

Stayed 1 night in Feb 2025

8/10 Good

megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great area! Teens loved the indoor basketball and gym. Parking at hotel was very expensive so ask about options
Stayed 1 night in Feb 2025

10/10 Excellent

Sahra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location for University of Ottawa tour.

Quiet and comfortable boutique located in the downtown core. Parliament, shopping and the Rideau are short walks.
Stayed 3 nights in Feb 2025

8/10 Good

Kugaeasan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

2/10 Terrible

Jiwei

Traveled with family and small children
Management's handling of my requests were not respectfully handled in a way that would render me comfortable in recommending this hotel to anyone.
Stayed 1 night in Feb 2025

10/10 Excellent

Justin, Stittsville

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Feb 2025

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Feb 2025

10/10 Excellent

Julie

Stayed 1 night in Jan 2025

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
very nice facility.. 2 trays of dirty dishes were on floor in hall for over a day before staff took them away, valet staff were excellent. food and drinks at hotel were over priced
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place close and walkable to things around the downtown core.
Stayed 2 nights in Feb 2025