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Best Western Ottumwa Inn & Suites

3.0 star property

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Photo gallery for Best Western Ottumwa Inn & Suites

Standard Room, 1 King Bed, Accessible, Bathtub | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets
Reception
Indoor pool, open 9:00 AM to 10:00 AM, sun loungers
Property amenity
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Gym
  • Pool
  • Pet friendly
  • Breakfast included
  • 24/7 front desk
  • Laundry
$74
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
2813 N Court Street, Ottumwa, IA, 52501
  • Place, Cedar Creek Golf Course
    ‪4 min drive‬
  • Place, Wapello County Historical Museum
    ‪5 min drive‬
  • Place, Bridge View Center
    ‪6 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Non Smoking (with Sofabed) | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Ottumwa Inn & Suites

3-star Ottumwa hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a health club and coffee/tea in a common area. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Change of towels is available on request.
Best Western Ottumwa Inn & Suites offers 61 air-conditioned accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ottumwa hotel provides complimentary wired and wireless Internet access. 42-inch flat-screen televisions come with premium cable channels. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a health club.
Best Western Ottumwa Inn & Suites features an indoor pool and a health club. Public areas are equipped with complimentary wired and wireless Internet access. This 3-star property offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This Ottumwa hotel also offers a vending machine, coffee/tea in a common area, and laundry facilities. Complimentary self parking is available on site.

Best Western Ottumwa Inn & Suites is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Health club
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150 per accommodation, per stay
  • A damage deposit of USD 50 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 9:00 AM to 10:00 AM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Best Western Ottumwa Inn & Suites Reviews

Reviews

6.8
Rating 10 - Excellent. 175 out of 652 reviews
Rating 8 - Good. 187 out of 652 reviews
Rating 6 - Okay. 110 out of 652 reviews
Rating 4 - Poor. 83 out of 652 reviews
Rating 2 - Terrible. 97 out of 652 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Lexis

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
.
Stayed 1 night in Aug 2025

2/10 Terrible

Kristine

Traveled with family
Disliked: Staff & service

How to not get repeat customers

Hotel pool shut down but wasn't told untill check in. Lost 50 dollar deposit, staff said a sheet had a small blue and red dot on it. I feel that was completely made up. I think I should have at least my deposit refunded, because it was a bad experience from the check in
Stayed 1 night in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Checks all the boxes

Clean and quiet room. Staff was friendly and helpful. Would stay here again.
Stayed 2 nights in Aug 2025

6/10 Okay

Donna

Liked: Staff & service
Front manager was great. Upset customer in front of me checking in. She kept her calm and tried her best to make things better (not right, better) for the customer who had used a 3rd party booking site to book. Super friendly with the customer and me. Very professional. Room was ok. Smelled like popcorn. Not bad, just not what I want to smell. Bathtub was dirty. Shower curtain had stains on it. Tub corners had dirt. And hair above the shower rod. Bed was comfy.
Stayed 1 night in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Max

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

2/10 Terrible

galen

Traveled with family
Disliked: Cleanliness, staff & service, amenities
The room we were given had never been cleaned. The bed wasn't made and there was trash in the room
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Ericka

Traveled with group
Liked: Amenities
Place is nice a clean and good service with a wonderful breakfast
Stayed 1 night in Jun 2025

2/10 Terrible

Jeff

Stayed 2 nights in Jun 2025

8/10 Good

Brad

Solo traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 1 night in Jun 2025

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Craig, Cedar Rapids

Stayed 2 nights in May 2025

6/10 Okay

Justin

Stayed 1 night in May 2025

10/10 Excellent

Chip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fourth time in as many years

Mayra at the front desk was professional and welcoming. All the amenities were available.
Stayed 1 night in May 2025

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
There was no night light which caused a safety concern. The bathroom light would have been sufficient, except it shut off automatically after 10 or so minutes. Parking was good and breakfast was ok. Staff was not very friendly.
Stayed 1 night in May 2025

10/10 Excellent

Carlos

Stayed 1 night in Dec 2024

10/10 Excellent

Jobinson, Clive

Stayed 1 night in Apr 2025

4/10 Poor

Kelly

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Didn't end up staying, we were there MAYBE 30 minutes and went somewhere else. I just felt very uneasy there. I didn't like the location. Our toilet didn't flush. The pool was too cold, even for my 7 year old. Overall, just not a comfortable environment. (Did not request a refund, just accepted my loss and left!)
Stayed 1 night in Mar 2025

4/10 Poor

Magdelana

Traveled with family
Liked: Cleanliness
Disliked: Room comfort

Creeper desk guy n alarms

The fire alarms went off multiple times later at night twice while my children and I were asleep. Due to someone cooking food and setting them off. The front desk helper was really worrying me from how he would follow me outside when I went to smoke a cigarette. Then get into the elevator Everytime I would use it to go to my room
Stayed 2 nights in Mar 2025

4/10 Poor

Claire

Stayed 1 night in Feb 2025

10/10 Excellent

Mercedes

Traveled with family
Liked: Amenities, property conditions & facilities
It was great everyone was nice
Stayed 2 nights in Feb 2025

10/10 Excellent

Asher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here. Newer one in the area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Berenice

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025