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Mercure Oxford Hawkwell House Hotel

4.0 star property

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Photo gallery for Mercure Oxford Hawkwell House Hotel

Terrace/patio
Reception
Privilege, Room, 1 King Bed | Desk, laptop workspace, blackout drapes, iron/ironing board
Breakfast served, British cuisine
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Air conditioning

Explore the area

Map
Church Way, Iffley Village, Oxford, England, OX4 4DZ
  • University of Oxford
    ‪4 min drive‬
  • Oxford Brookes University
    ‪7 min drive‬
  • Christ Church College
    ‪7 min drive‬
  • Oxford (OXF)
    ‪18 min drive‬

Room options

View all photos for Privilege, Room, 1 King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Privilege, Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Accessible

Desk, laptop workspace, blackout drapes, iron/ironing board

Classic Room, 2 Twin Beds, Accessible

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 2 Twin Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Classic Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Family Room, Multiple Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Privilege, Family Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Room, 1 Double Bed (Compact)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 Double Bed (Compact)

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Privilege, Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Privilege, Family Room, 1 Double Bed with Sofa bed

Privilege, Family Room, 1 Double Bed with Sofa bed | Desk, laptop workspace, blackout drapes, iron/ironing board

Privilege, Family Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Single Room

Classic Single Room | Desk, laptop workspace, blackout drapes, iron/ironing board

Classic Single Room

  • Sleeps 1
  • 1 Twin Bed

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About this property

Mercure Oxford Hawkwell House Hotel

4-star hotel in Iffley
Along with a restaurant, this smoke-free hotel has a bar/lounge and coffee/tea in a common area. Self parking is free. Other amenities include 24-hour room service, dry cleaning, and laundry facilities. Housekeeping is available on request.
Mercure Oxford Hawkwell House Hotel offers 77 air-conditioned accommodations with complimentary bottled water and hair dryers. Televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. 3 meeting rooms are available. This boutique hotel also offers a terrace, tour/ticket assistance, and a garden. Complimentary self parking is available on site, along with a car charging station.

Mercure Oxford Hawkwell House Hotel is a smoke-free property.

To-go breakfasts are available for a surcharge between 8:00 AM and 11:00 AM on weekends.
Frank's at Hawkwell House - This restaurant specializes in British cuisine and serves breakfast only.
Terrace Lounge & Bar - Onsite bar. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Hungarian, Lithuanian, Polish, Russian, Spanish, Swedish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekend on-the-go breakfast available 8:00 AM to 11:00 AM for a fee: GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Frank's at Hawkwell House
  • Terrace Lounge & Bar

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (32 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1864
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for GBP 25 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for to-go breakfast: approximately GBP 18.00 per person
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses a grey water recycling system

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hawkwell
Hawkwell Hotel
Hawkwell House
Hawkwell House Hotel Compass Hospitality Oxford
Hawkwell House Hotel Oxford
Hawkwell House Oxford
Hawkwell Hotel Iffley
Hawkwell House Hotel Compass Hospitality
Hawkwell House Compass Hospitality Oxford
Hawkwell House Compass Hospitality

Mercure Oxford Hawkwell House Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 450 out of 1000 reviews
Rating 8 - Good. 362 out of 1000 reviews
Rating 6 - Okay. 120 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are super friendly and helpful. We had dinner which was good value. Our dog loved our room! Honestly they couldn’t do more here to assist
Stayed 1 night in Mar 2025

8/10 Good

Jintapat

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with car parking. We booked a bigger room which had amole space. Overall is good but an area such as the bathroom is looking a little tired. It’s well suited for a short stay in Oxford, will consider staying here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Beverley

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

N

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well looked after

An issue with the drains and lack of hot water , but the hotel changed our room with a free upgrade and free drink to compensate
Stayed 2 nights in Feb 2025

6/10 Okay

Catherine

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never disappoint, always delivers

As always this hotel and its staff did not disappoint. A friendly and personal welcome on the way in, a super comfortable and well laid out room with gorgeous bed, large bath and plenty of space. I use this hotel a lot for business and I would happily use it for personal travel too.
Stayed 1 night in Jan 2025

2/10 Terrible

Niall

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Russell

Stayed 1 night in Jan 2025

10/10 Excellent

Farokh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to express my gratitude for the wonderful one-night stay at your hotel. The cleanliness, high-quality materials, and polite staff truly made it a pleasant experience. Thank you for your excellent service.
Stayed 1 night in Jan 2025

8/10 Good

david

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Anubhav

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

Hang, Oxford

Stayed 1 night in Nov 2024

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel is lovely and was decorated stunningly for christmas. It was also nice to walk into town via the canal from the hotel too. We had an issue with the electric in our room on our second night and it took 3 calls to reception and 40 minutes before someone came up to the room. We felt that the customer service on the whole could have been quicker.
Stayed 2 nights in Dec 2024

10/10 Excellent

Godfrey

Traveled with partner
Perfect weekend hotel stay, scenic well maintained grounds and buildings, fast efficient check in and clean modern decor and furnishings within. Large room with super king bed clean and modern furnishings and on suite, fridge and large flat screen TV, ironing and hairdryer equipment, extremely comfortable bed and ample pillows with continental quilt. The quietest hotel room I have ever slept in and my stay was on a Saturday night. As much as you could eat self service breakfast with English and Continental options available. With a midday check out time and breakfast available until 11am ideal for a relaxing weekend break. Fantastic quality evening dinner in the restaurant, compliments to the chef and restaurant staff. All hotel staff were friendly and attentive to guests needs, I highly recommend this hotel for anyone looking for a quality no nonsense hotel.
Stayed 1 night in Nov 2024

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Emily

Stayed 1 night in Oct 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family road trip

This is a dog friendly property. The property is gorgeous and the service from the front office staff was excellent. Would recommend this to anyone travelling with their beloved fur baby
Stayed 2 nights in Nov 2024

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here while visiting family in Oxford. The location was perfect for this reason. The staff were very welcoming and helpful. The rooms were clean and comfortable. It is a very beautiful property.
Stayed 1 night in Oct 2024

2/10 Terrible

david

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

More training needed

Check in is at 1500 but we areived early as i had a business meeting i thiight id areange at the hotel. The plan was to.have lunch. We waited at the bar for about 10 minutes and there was no one at check out or to service. There was a number of guests waiting to be served. We gave up on drinks and thought we would get started without. Once this was concluded i joined my wife. Again i attempted to get a drink as there was a person behind the bar. I was told that its table service and she would come.across. Over 10 minutes went by and i had to go back over to the bar to then get served. We were the joined by freinds again we waitied at the bar. Which after a period of time the lady told me she had already said its table service so i should wait at my table. Then in the evening the night porter looked like he had ironed his shirt with a toaster was serving drinks which looked an entirly new concept to him which i can fully understand. The night sleep was poor because im not a fan of soft beds but i can only put that doen to my preference. Overall i believe this is a lovely hotel with poor quality of staffing levels. More training needed on how to look after customers.
Stayed 1 night in Nov 2024