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Camino Real Pachuca

4.0 star property

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Photo gallery for Camino Real Pachuca

Front of property
Meeting facility
Deluxe King | Down comforters, in-room safe, desk, laptop workspace
Bar (on property)
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service
  • Breakfast available
  • Laundry

Explore the area

Map
Camino Real De La Plata Lote 15, Zona Plateada, Pachuca, HGO, 42083
  • Mundo Futbol Interactive Center
    ‪6 min walk‬
  • Galerias Pachuca Mall
    ‪8 min walk‬
  • Hidalgo Stadium
    ‪6 min drive‬
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    ‪62 min drive‬

Room options

View all photos for Camino Real Club King with American Breakfast for 2 Adults

Camino Real Club King with American Breakfast for 2 Adults | Down comforters, in-room safe, desk, laptop workspace

Camino Real Club King with American Breakfast for 2 Adults

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Dos Camas

Deluxe Dos Camas | Down comforters, in-room safe, desk, laptop workspace

Deluxe Dos Camas

  • 339 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Camino Real Club Double with American Breakfast for 2 Adults

Camino Real Club Double with American Breakfast for 2 Adults | Down comforters, in-room safe, desk, laptop workspace

Camino Real Club Double with American Breakfast for 2 Adults

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | Down comforters, in-room safe, desk, laptop workspace

Junior Suite

  • 702 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King

Deluxe King | Down comforters, in-room safe, desk, laptop workspace

Deluxe King

  • 339 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Camino Real Pachuca

4-star Pachuca hotel with 1 restaurants, connected to the convention center
A restaurant, a 24-hour health club, and a bar/lounge are available at this hotel. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include a 24-hour business center, a conference center, and spa services. Change of towels is available on request.
Camino Real Pachuca offers 106 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 32-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages and massages.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Each day guests can enjoy a complimentary manager's reception. Wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 2 meeting rooms. Event facilities measuring 20086 square feet (1866 square meters) include a conference center. This eco-certified hotel also offers a 24-hour health club, spa services, and a terrace. Guests can use the health club at a partner property. Onsite covered self parking is complimentary. A total renovation of this property was completed in February 2023.

Camino Real Pachuca has designated areas for smoking.

A complimentary manager's reception is offered each day.
Bistro - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner.
Lobby Bar - Onsite bar. Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a carport

Food and drink

  • Weekday buffet breakfast available 6:00 AM to noon for a fee: USD 12 for adults and USD 7 for children
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Bistro
  • Lobby Bar

Things to do

  • 24-hour health club
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Conference center (20,086 square feet of space)

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Spa

  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Magnifying mirror
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Renovated entire property - February 2023
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Camino Real Hotel Pachuca
Camino Real Pachuca
Camino Real Pachuca Hotel
Camino Real Pachuca Hotel
Camino Real Pachuca Pachuca
Camino Real Pachuca Hotel Pachuca

Camino Real Pachuca Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 107 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Julio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Lily Herrera

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property may be a bit older but it is kept very clean. Very central for stay in Pachuca
Stayed 1 night in Dec 2024

8/10 Good

Tannia

Stayed 1 night in Nov 2024

6/10 Okay

Elsa

Traveled with family
Liked: Staff & service
We had stayed at this hotel before but were surprised by several little details that are being overlooked. The heating in our room didn't work, and when I called to report it they said someone would come to fix it, but it never happened (the room was quite cold, it is one of the coldest cities in Mexico!). The lamp and wall socket in the nightstand didn't work. The towels were frayed on the edges. The TV in our room kept turning on in the middle of the night, we had to unplug it to be able to sleep. The carpet in the hallways was quite dirty. The restaurant couldn't accommodate us at 8:30am on Saturday morning because it was reserved for a sports team, as if we weren't also guests in the hotel. We had to find out somewhere else to have breakfast that morning. In general, the staff was curteous and kind.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Sergio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 1 night in Oct 2024

10/10 Excellent

George

Stayed 1 night in Oct 2024

10/10 Excellent

Elizabeth, Naples

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly people and very clean. Feel safe in property.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jaime, Studio City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Oct 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

10/10 Excellent

Jay

Stayed 2 nights in Sep 2024

10/10 Excellent

Jay

Stayed 1 night in Sep 2024

10/10 Excellent

Isaac

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

CARLOS E

Stayed 1 night in Sep 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

gabriel, McAllen

Stayed 2 nights in Aug 2024

6/10 Okay

Gladys, Oswego

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

EDUARDO, Miami

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel!!!
Stayed 1 night in Jun 2024

8/10 Good

gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
System was down at the time of check out
Stayed 3 nights in Aug 2024

10/10 Excellent

JOSE, SAN ANTONIO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a good place to stay.
Stayed 1 night in Jul 2024

10/10 Excellent

Blanca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. Quiet friendly employees Good food.
Stayed 1 night in Jul 2024

10/10 Excellent

Javier

Stayed 2 nights in Jul 2024

8/10 Good

Adriana

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Victor the gentleman at the front desk was very professional, made our check in fabulous. Unfortunately we had a terrible experience with our room the first night.! Victor changed us to another room the following day and that one was good. Moises was excellent!!! He made sure we had everything we needed in our second room for the following 2 nights.
Stayed 3 nights in Jul 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean the staff was very friendly as for the location it was ok however it was a bit dangerous trying to cross the street and there was not many places to eat outside of the hotel other then a shopping mall.
Stayed 7 nights in Jul 2024