4/10 Poor
Debby
Jul 20, 2025
Liked: Cleanliness
Disliked: Staff & service
First time giving poor review. I emailed - checking in after 6pm. Received email from them saying Check-in closed at 7:30pm. I said I would arrive between 6-7 pm from Auckland. Arrived about 7:05 pm in the dark, and could not find the reception. I called, and someone told me where to find the reception, which was closed... I still could not find it, so I called again, and he said he would come out and show me where it was... The reception light had burnt out, so part of the problem. When I finally met him at the reception office, and asked about the 7:30pm check-in, he replied, but I could not understand him clearly... "sometime they leave earlier" I got the key, and my room was on the second floor, and I had to walk up 14 concrete steps to get there. I am a senior, and stairs are a bit tricky for me... The place was lovely and clean. Thank you! But.... the mattress on the bed was so soft, when I sat on the mattress, it sank down to the mattress frame; it was harder to go to sleep.
Also, the shower was about 20 cm off the floor! And no step to get into it... Also, there were 3 holes in the grouting by the toilet with orange plastic around them and 2 similiar holes in the shower- why? One hole hollow - why? A small bag celery was left in fridge. On kitchen wall-Motel policy-wash your dishes and put away or maybe incur a $50 fee. Was not on website. The dark blue dishcloth and teatowel had stains on them. Who last washed the dishes? Vacancy sign half lit on Saturday
Debby
Stayed 2 nights in Jul 2025