2/10 Terrible
PAULINE
Traveled with family
Feb 25, 2022
Disliked: Staff & service, amenities
Everything was false advertised .I don't drink however no Mini bar as advertised.No shuttle to center or beach .No snacks on all inclusive as per booking policy .Food appalling y husband disabled it was that bad we had to get other accomodation .Evening meal 3 choices no buffet comes plated nothing for vegetarian. Addressed things with manager if you could call her that her manner was file her managerial skills so bad . Hotel nothing at all nearby .For disabled guests not good you would need taxi to bus stop it's so far away . I believe reviews that are currently displayed are false and have been done by hotel staff .Several guests complained about food nothing was done .No snack bar either as advertised. As we addressed the issues and the manager not taking it seriously.i contacted EXPEDIA who the so called manager said if we didn't leave they would force us out .Bear in mind this is a disabled guest .It also states they do dietary meals were needed more false advertising.
PAULINE
Stayed 7 nights in Feb 2022