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LH Porto Rafael Altura Resort

4.0 star property

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Photo gallery for LH Porto Rafael Altura Resort

Property grounds
Bar (on property)
Beach nearby
Exterior
Outdoor pool, sun loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking included
  • 24/7 front desk
  • Laundry
  • Pet friendly

Explore the area

Map
Loc. Monte Altura, Palau, SS, 7020
  • La Sciumara Beach
    ‪9 min walk‬
  • Palau Ethnographic Museum
    ‪15 min walk‬
  • Monte Altura Fortress
    ‪16 min walk‬
  • Olbia (OLB-Costa Smeralda)
    ‪52 min drive‬

Room options

View all photos for Quadruple Room

Desk, bed sheets

Quadruple Room

  • 215 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Triple Room, Sea View

Triple Room, Sea View | Desk, bed sheets

Triple Room, Sea View

  • 194 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double or Twin Room

Desk, bed sheets

Double or Twin Room

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Desk, bed sheets

Triple Room

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View | Desk, bed sheets

Double or Twin Room, Sea View

  • 161 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About this property

LH Porto Rafael Altura Resort

4-star Palau hotel with restaurant
An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and dry cleaning are onsite. Housekeeping is not available.
LH Porto Rafael Altura Resort offers 57 air-conditioned accommodations with hair dryers. Digital television is provided.

Bathrooms include showers with rainfall showerheads, and bidets. Business-friendly amenities include desks, desk chairs, and phones.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This Palau hotel also offers an outdoor pool, a terrace, and tour/ticket assistance. Complimentary self parking is available on site.

LH Porto Rafael Altura Resort is a smoke-free property.

Onsite venue - This buffet restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Languages

Arabic, English, French, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Renovations and closures

The property is closed between September 30 and June 15.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Beach service, including use of beach umbrellas and sun loungers, is available for a surcharge.

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Altura Hotel Palau
Altura Palau
Hotel Altura Palau
Club Esse Porto Rafael Altura Hotel Palau
Club Esse Porto Rafael Altura Hotel
Club Esse Porto Rafael Altura Palau
Club Esse Porto Rafael Altura Palau Sardinia
Club Esse Porto Rafael Hotel Palau
Club Esse Porto Rafael Hotel
Club Esse Porto Rafael Palau
Club Esse Porto Rafael Altura

LH Porto Rafael Altura Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 30 out of 84 reviews
Rating 8 - Good. 27 out of 84 reviews
Rating 6 - Okay. 23 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 5 nights in Jul 2024

8/10 Good

SANTILLAN RAMON

Liked: Cleanliness, staff & service
Wifi never works
Stayed 1 night in Jun 2024

10/10 Excellent

Simi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 3 nights in Jun 2024

10/10 Excellent

Nathaly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent, amazing place. no complaints about anything other than the wifi, which did not work in our room. Wifi at the reception was working appropriately thou. giving 5 stars overall
Stayed 1 night in Jun 2024

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in May 2024

6/10 Okay

Guillaume

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

4/10 Poor

Ana

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La propiedad esta muy vieja y muy abandonada. La habitacion muy limpia pero todo muy sencillo, nada que ver las fotoso con la realidad. El personal de recepcion muy amable.
Stayed 3 nights in Aug 2022

10/10 Excellent

Joanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 2 night stay here. We wanted somewhere close to the port that would allow us to easily visit La Maddelena and this was it. The hotel is a 25 minute walk from the port (or a 5 min drive). The facilities were good- enjoyed using the pool on our last day. Breakfast was also great. Only issues we had were a faulty toilet, which staff looked into.
Stayed 2 nights in Aug 2022

10/10 Excellent

Giuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
We loved our stay in this place. The rooms are super cute. Staff very nice and friendly. We got some welcome drinks which is an unexpected bonus :) Great breakfast with a nice view to the pool. Free parking on site. Everything is super clean and well decorated. You can walk to the town centre but we preferred to drive since it was very hot. We recommend this to anyone staying in Palau.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yep
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Charming Hotel in the hillside
Room was a little damp It was fairly cold during our stay and there was no access to heating. Also, our TV did not work.. We did mention to the hotel manager but he did not seem very interested. However, esthetically, the hotel was lovely and it was clearly an hotel to stay in in high season when the weather is hot.. possibly not suitable in low season. Also, the swimming was not ready for use during our stay which was disappointing.

10/10 Excellent

Mike, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Altura Review
The wife and I stayed here recently during the middle of May 2012. The entire staff was fantastic! My wife has a sever gluten allergey and the hotel took her to the store and procured gluten free food that they could prepare for her during her stay. Every meal was prepared very well and again, the staff was great at accommodating us in meal choices and in language. We are American and needless to say, my Italian is not so great and they worked very hard to ensure we got everything we need. The rooms were not as large as most american hotels, but I expected that and was not disappointed. Palau was just a 5 minute drive away La Madd just a ferry ride from there. Definitely recommend.

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, convenient location for Palau, La Maddalena, Santa Teresa & Porto Cervo, lovely islan
Stayed here last September, great place and great holiday. Rooms are basic but service was great: staff were really helpful in recommending places to visit and how to get there. Close to the town centre but you have to drive or take a taxi as there isn't a path to walk on (taxi is around 10-12 Euros). Never had dinner in the hotel but other guests gave great reviews of the food, even though the selection is limited. Dinner is served later at night though. Once you're down at the waterfront in the town visit the restaurant called Re Ferdinando, good food, good service, pricey though but everywhere is here I guess. I'd also recommend visiting La Maddalena via the ferry at the port, more bars and restaurants there. Also, Santa Teresa isn't that far a drive from Palau, neither is Porto Cervo (20-30mins I recall), so this hotel is a good place to stay to be close to the various good places to visit. When we went to Porto Cervo many shops were closed as it was the end of the season but still had a walk around the port, had lunch looking out at the yachts, very nice, but didn't stay for long as it was very quiet. If you can, visit Alghero, long journey but lovely town, especially the old town. I'd also recommend taking the boat trip around La Maddalena which you can arrange through the hotel, seems they offer better rates than if you were to book down at the port. Boat visits a few different islands/beaches and offers a decent lunch on the trip as well (seafood pasta).

6/10 Okay

David

Stayed 5 nights in Aug 2024

10/10 Excellent

jean-michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un personnel super sympathique et agréable. Le site est très agréable, les chambres sont très agréable avec une belle terrasse. L’accueil est fabuleux.
Stayed 1 night in Sep 2024

6/10 Okay

Andre

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wir haben diese Unterkunft für 3 Nächte gebucht und haben ein Zimmer direkt neben der Rezeption erhalten. Positiv zu erwähnen ist, dass die Wege in der weitläufigen Anlage recht kurz für uns waren und wir immer einen kostenfreien Parkplatz gefunden haben. Die Mitarbeiter sind sehr freundlich, zuvorkommend und auch hilfsbereit bei Fragen rund um den Aufenthalt auf Sardinien. Leider gibt es auch einige negative Punkte die uns aufgefallen sind: - Matratzen durchgelegen, Federn spürt und sieht man bereits - schlechter Zustand des Badezimmers; Schimmel in den Fugen an der Duschkabine, in der Dusche und am Waschbecken - schlechte Beleuchtung des Zimmers - trotz eines gut sichtbaren Aufklebers im Badezimmer am Waschbecken mit dem Hinweis an die Gäste, dass sie bitte umweltbewusst handeln sollen (Handtuch auf dem Boden = neue Handtücher / Handtücher aufgehängt = erneute Benutzung) wurden unsere Handtücher täglich erneuert, obwohl diese ordnungsgemäß an den Wandhaken hingen.. das war uns aufgrund des gut sichtbaren „Hinweises“ am Wasserhahn dann doch etwas unbegreiflich… - Wasserhahn in der Dusche kaputt, Temperatur ließ sich schwer einstellen - schlechte Auswahl beim Frühstück, täglich gleiche Auswahl (1x Salami, 1x Käse, 1x Wurst - Sorte) - Bilder der Anzeige scheinen wohl sehr alt… - trotz WLAN-Repeater kein WLAN im Zimmer - Pool scheint etwas in die Jahre gekommen zu sein (gelber Rand oberhalb des Wassers)
Stayed 3 nights in Aug 2024

8/10 Good

Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour, chambre spacieuse avec une très belle vue et une grande terrasse devant. La piscine est très agréable et le petit déjeuner complet.
Stayed 3 nights in Aug 2024

6/10 Okay

Massimo De

Traveled with partner
Un po’ più di attenzione nelle pulizie mi avete allagato il bagno e tutto quello che avevo …. Peccato che era l’ultimo giorno E oggi sono tornato con tutto bagnato
Stayed 11 nights in Aug 2024

8/10 Good

Nathalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
J’ai passé une nuit avec ma fille dans cet hôtel. Il est indiqué pour un 4 Étoiles mais ressemble davantage à un hôtel-club. Je tiens toutefois à dire que nous avons passé un très bon séjour, chambre propre et confortable. Petit-déjeuner copieux et piscine.
Stayed 1 night in Jul 2024

6/10 Okay

Barbara

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Décevant
Le personel a l’accueil et qui font les chambres sont très serviables, très professionnels, gentils et accueillants, merci! Parcontre, la chambre était sale, le sol, la douche et les lavabos. Le matelas n’était recouvert que d’un drap fin et le matelas en dessous était vieux et très sale. Le diner était tres mauvais et très cher: fritures de légumes, puis sur nos plats: tomates pourries, poisson congelé avec une couche de mélange douteux aux olives, qui je suppose était sensé être un peu gratiné au four mais il était froid, la salade ne paraissait pas fraîche. Nous n’avons pas osé prendre le dessert ni le petit déjeuner. La piscine était très très sale. Les bords semblent ne jamais être nettoyés. C’est dommage car les chambres seraient jolies et le lieu aussi.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quelle belle surprise
Stayed 4 nights in Jul 2024