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Axkan Arte Palenque

3.0 star property

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Photo gallery for Axkan Arte Palenque

Exterior
Property grounds
Lobby
In-room safe, individually decorated, individually furnished, desk
Property grounds

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • Parking included
  • Laundry
  • Housekeeping

Explore the area

Map
Carretera a Palenque KM 1.5, Palenque, CHIS, 29960
  • Aluxes Eco Park
    ‪7 min walk‬
  • El Panchán
    ‪4 min drive‬
  • Palenque Archaeological Zone
    ‪6 min drive‬
  • Palenque, Chiapas (PQM-Palenque Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds

  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Axkan Arte Palenque

3-star Palenque hotel with private balconies
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a children's pool, and concierge services.
Axkan Arte Palenque offers 28 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. These individually decorated and furnished accommodations include desks. 30-inch LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Axkan Arte Palenque features an outdoor pool and a children's pool. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This Palenque hotel also offers a terrace, tour/ticket assistance, and a garden. Limited complimentary onsite parking is available on a first-come, first-served basis.

Axkan Arte Palenque has designated areas for smoking.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • Massage

Accessibility

  • No elevator

More

  • 2 floors
  • Built in 2015
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10 AM to 9:30 PM
No pets and no service animals are allowed at this property
Parking height restrictions apply

Property is also known as

Axkan Arte Palenque Hotel
Axkan Arte Palenque
Axkan Arte
Axkan Arte Palenque Hotel
Axkan Arte Palenque Palenque
Axkan Arte Palenque Hotel Palenque

Axkan Arte Palenque Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 81 out of 247 reviews
Rating 8 - Good. 92 out of 247 reviews
Rating 6 - Okay. 50 out of 247 reviews
Rating 4 - Poor. 16 out of 247 reviews
Rating 2 - Terrible. 8 out of 247 reviews

8.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property show in the way to the ruins but is far from the road. The road is grave one and rain make sludge and unsafe. From desk is really friendly and nice.
Stayed 1 night in Nov 2024

8/10 Good

Ernesto

Traveled with family
Liked: Cleanliness, staff & service

Quisiera regresar.

Me gusto el ambiente natural estar rodeado de la naturaleza y el concepto del hotel.
Stayed 2 nights in Sep 2024

8/10 Good

William, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This property is a great value. The pool is great. The location is great. We were there when it was very, very hot, so I can understand why the staff were a little disinterested in working. The rooms are really nice with the balcony. Unfortunately because the property is not as well cared for as it may have once been, there are several openings where the cockroaches sneak in. That was I’m only complaint.
Stayed 2 nights in May 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

4/10 Poor

omer

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in urgent need of care and love, the staff doesn't seem to care at all, half the things are broken or do not work ...
Stayed 2 nights in Feb 2024

8/10 Good

Nigel

Stayed 1 night in Nov 2023

10/10 Excellent

louis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Peter

Disliked: Staff & service, amenities
Waiter was texting and would not acknowledge us until after his long text Coffee carafe in the room hadn’t been cleaned or resupplied from th previous guests
Stayed 3 nights in Mar 2023

6/10 Okay

Eloise

Liked: Cleanliness, staff & service

Nice but could be improved

Friendly and helpful reception, cute rooms with nice gardens. The pool needed improving though, like the addition of some sun bathing, deck chairs not just plastic garden chairs plus plants need abit more looking after in that area. As well as the pond topping up with some more water.
Stayed 2 nights in Nov 2022

8/10 Good

manuel

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Es una excelente opción en costo beneficio, hay parte del mantenimiento de las habitaciones en las cuales se les debe poner atención para mejorar la experiencia.
Stayed 2 nights in Aug 2022

8/10 Good

Alfonso, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities
Location: off the road to Palenque ruins. Car a must have, or taxi. Great pool, poll side restaurant and bar, property located in the middle of the jungle so humidity an issue to be expected. TV, AC, WC did not work but issues were solved reaaaally fast.
Stayed 2 nights in Jan 2022

8/10 Good

julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband & I stayed for 6 nights while visiting the ruins & all the INCREDIBLE waterfalls & we enjoyed the property very much! Check in was a delight! The young man was very sweet & chatted with us for some time. (I prepaid which made check in even easier) I recommend an upstairs room with a balcony & table with chairs. So nice to relax in the jungle setting after playing around all day. In addition, the king bed was sooooo comfortable & room service came everyday to make up the room. My only issue was the bathroom. It’s definitely in need of a remodel but the hot water was hot & the pressure great. I read the reviews about the staff. I’m on the fence about that issue. In the restaurant they definitely don’t jump up quickly or acknowledge you right away & sometimes I had to grab a menu myself, but hey, you’re in Mexico, nobody’s in a hurry & I like that! & the chilaquiles were delicious!! One more thing I’d like to mention. They are doing their part in reducing the use of plastic bottles! There is a pitcher in the room & they will fill it with water anytime. Bravo Axkan!!! We had a lovely time & really enjoyed the beautiful grounds & palapa style surroundings. Thank you!
Stayed 6 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice place to stay

Beautiful little hotel on the way to Palenque archaeological site. The bungalow was spacious, the shower was good (plenty of hot water and normal pressure in the shower). 50-60 pesos away from Palenque town if you want to dine there as restaurant of the hotel is a bit limited.
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Jan 2021

8/10 Good

Rachel

Liked: Cleanliness, property conditions & facilities, room comfort
We had a room with a balcony viewing the treetops, which was great. There was air conditioning and a comfortable bed. The bathroom was showing significant wear but overall it was a nice room.
Stayed 4 nights in Dec 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation very close to the ruins. Well stocked bar and reasonably priced food. Great pool area. Well located off the main road and surrounded by places to eat.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel about 15 minutes from Palenque Archeological site. Front desk has a contract with a Mexican tour company and will set you up to go to any nearby destinations for a fairly cheap price. Water was warm, rooms and bathrooms were very clean. 10/10 would book again.
Stayed 2 nights in Jan 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful property and friendly staff

We loved our stay here. We slept in many different hotels all over the Yucatán and the bed was so comfy here. We could hear the howler monkeys and roosters in the morning. The hotel is off the main road but signs will easily lead you there where friendly staff is awaiting your arrival.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The location is good, the staff is friendly, quiet and nice place
Stayed 1 night in Nov 2018

10/10 Excellent

maggie, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drive through back roads to get here however a very nice spot. Private cabins very nice rooms with balcony looking over the amazing gardens and property. The staff is very welcoming and eager to help with anything. Restaurant was on site and had great food. The main city is about a 10-15 minute drive away.
Stayed 2 nights in Sep 2018

6/10 Okay

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2018

4/10 Poor

Fred

Disliked: Room comfort

All right

The place was nice but the owners need to invest into their hotel. The quality of the supplies and the rooms are very poor.
Stayed 2 nights in Jun 2018

8/10 Good

Adventurer, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay that's close to the ruins. Unfortunately WiFi doesn't reach the rooms so if you need to work, keep in touch, or research the next leg of your trip, you need to do that from the lobby/restaurant. Overall a nice place to stay.
Stayed 2 nights in May 2018

8/10 Good

Dominique, Val-Racine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place