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Hotel Ciudad Real Palenque

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Junior Double Room | In-room safe, desk, laptop workspace, blackout drapes
2 bars/lounges, sports bar, rooftop bar
Deluxe Suite | Living area | 42-inch flat-screen TV with cable channels, TV, streaming services
Poolside bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960
  • El Panchán
    15 min walk
  • Museo Del Textil
    2 min drive
  • Aluxes Eco Park
    4 min drive
  • Palenque, Chiapas (PQM-Palenque Intl.)
    2 min drive

Room options

View all photos for Deluxe Suite

Deluxe Suite | Living area | 42-inch flat-screen TV with cable channels, TV, streaming services

Deluxe Suite

  • 538 sq ft
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, desk, laptop workspace, blackout drapes

Junior Double Room

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, laptop workspace, blackout drapes

Superior Double Room

  • 344 sq ft
  • Sleeps 3
  • 2 Double Beds

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About this property

Hotel Ciudad Real Palenque

3.5-star Palenque hotel with restaurant
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, spa services, and a business center. Change of towels is available on request.
Hotel Ciudad Real Palenque offers 72 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Palenque hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
In addition to a children's pool, Hotel Ciudad Real Palenque provides a waterslide and an outdoor pool. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Wireless Internet access is complimentary.

Business amenities at this 3.5-star property consist of a business center, 3 meeting rooms, and coworking spaces. Event facilities measuring 3100 square feet (288 square meters) include conference space. This family-friendly hotel also offers spa services, a terrace, and gift shops/newsstands. Complimentary uncovered self parking is available on site.

Hotel Ciudad Real Palenque is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Las Palmas - This poolside rooftop bar specializes in Mexican cuisine and serves lunch and dinner.
La Terraza - Overlooking the pool and garden, this sports bar specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Bambú - Overlooking the pool and garden, this restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 100 to 220 for adults and MXN 100 to 220 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Bambú
  • La Terraza
  • Las Palmas

Things to do

  • Children's pool
  • Outdoor pool
  • Playground
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Dining table
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 3 meeting rooms
  • 3,100 square feet of conference space
  • Business center
  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Handrails in stairways (43 inches high)
  • No elevator
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • Ballroom
  • Banquet hall
  • Built in 1994
  • Communal living room
  • Mosquito nets
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • Dining table
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 220 for adults, and MXN 100 to 220 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Hotel Ciudad Real Palenque Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 267 out of 480 reviews" "
Rating 8 - Good. 160 out of 480 reviews" "
Rating 6 - Okay. 43 out of 480 reviews" "
Rating 4 - Poor. 7 out of 480 reviews" "
Rating 2 - Terrible. 3 out of 480 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Aug 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confortable hotel
This is one of the best hotels we visited this summerbtime
Stayed 3 nights in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Hugo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Stayed 4 nights in Jan 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 out of 10 no coffee available in room or lobby o
Hotel is very clean staff are very professional and restaurant food was delicious
Stayed 2 nights in Jan 2024

8/10 Good

David, Suwanee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 4 nights in Nov 2023

10/10 Excellent

ALEJANDRA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allowed early check-in at no additional cost
Stayed 1 night in Nov 2023

10/10 Excellent

Jason, Atlanta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a nice pool
Stayed 2 nights in Oct 2023

8/10 Good

Daniel

Stayed 2 nights in Jul 2023

10/10 Excellent

Guadalupe

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel, clean and quite, super accessible, I would definitely recommend
Stayed 4 nights in Jul 2023

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
Stayed 2 nights in May 2023

10/10 Excellent

Trudy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a pool which is such an incredible bonus especially after walking around ruins etc in the heat. The room was good and the bathroom was fine. Both very clean. The staff were nice and helpful. The location is great. We ate dinner at the restaurant twice and the food was very nice and reasonably priced. A 10 minute walk into Centro and to a large supermarket. Overall I would recommend to family and friends.
Stayed 3 nights in Feb 2023

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was quite nice. Onsite restaurant was better than expected. Service was acceptable and friendly. No complaints at all
Stayed 2 nights in Feb 2023

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean nice pool modern and wonderful staff
Stayed 1 night in Aug 2022

10/10 Excellent

angela maria, MEXICO

Traveled with group, Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Pienso que es un hotel con unas instalaciones maravillosas pero no le hacen mantenimiento entonces es un hotel de caído , descuidado
Stayed 2 nights in Jul 2022

6/10 Okay

Clara, sylmar

Liked: Cleanliness
Disliked: Staff & service
You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Stayed 3 nights in Jul 2022

8/10 Good

Ronald J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
All was very good, except the waiter at breakfast was not so friendly or attentive.
Stayed 1 night in May 2022

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place. Staff was great. Food was good. Close to palenque centro (about 2 min drive), and about 10-15 min from palenque ruins. The staff was good enough to book a yaxchilan/bonampak tour for us. We did spot a small lizard in the room. But other than that, this is a good place.
Stayed 4 nights in May 2022

10/10 Excellent

Aaron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely kind staff always willing to go Above and beyond tl assist
Stayed 2 nights in Dec 2021

4/10 Poor

Martin

Traveled with partner
Front desk staff was perfunctory and not particularly friendly or welcoming. The hotel seemed more interested in getting you to spend more money in their restaurant and bar. They prohibited the introduction of any food or drink for consumption on the premises. I guess that would even apply to bottled water. Not a great experience.
Stayed 1 night in Apr 2022

10/10 Excellent

Linda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice, the staff was helpful every time we needed it.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

4/10 Poor

Ignacio

Traveled with family and small children, Traveled with family
Disliked: Staff & service
Upon check in the manager is very rude and does not allow any food or alcohol from outside the hotel . They ended up charging us to bring drinks inside the hotel, that must be the first time I’ve ever heard of this rule in my life. The manager needs to improve her people skills before she gets this hotel shut down completely.
Stayed 2 nights in Feb 2022