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Hotel Plaza Palenque

3.0 star property

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Photo gallery for Hotel Plaza Palenque

Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Standard Double Room, 2 Double Beds (2 double beds) | In-room safe, desk, laptop workspace, free WiFi
Reception
Exterior
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • Breakfast available
  • Parking included

Explore the area

Map
Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960
  • El Panchán
    ‪14 min walk‬
  • Aluxes Eco Park
    ‪6 min drive‬
  • Misol-Ha Waterfalls
    ‪9 min drive‬
  • Palenque, Chiapas (PQM-Palenque Intl.)
    ‪2 min drive‬

Room options

View all photos for Standard Double Room, 2 Double Beds (2 double beds)

Standard Double Room, 2 Double Beds (2 double beds) | In-room safe, desk, laptop workspace, free WiFi

Standard Double Room, 2 Double Beds (2 double beds)

  • 215 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, desk, laptop workspace, free WiFi

Standard Room, 1 King Bed

  • 218 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Outdoor pool

HOTEL MAYA PALENQUE

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (101)
The price is $63
per night
$74 total
includes taxes & fees
Apr 6 - Apr 7
HOTEL MAYA PALENQUE

About this property

Hotel Plaza Palenque

3-star Palenque hotel with private balconies
This smoke-free hotel features an outdoor pool, a restaurant, and a poolside bar. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, spa services, and a business center.
Hotel Plaza Palenque offers 98 air-conditioned accommodations with laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.
Dining options at the hotel include a restaurant and a snack bar/deli. A poolside bar is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers an outdoor pool, spa services, and a terrace. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Complimentary self parking is available on site.

Hotel Plaza Palenque is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
La Palapa - This restaurant specializes in Mexican cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: MXN 165 for adults and MXN 100 for children
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Palapa

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Outdoor pool

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • Pool loungers
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 1991
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 100 for children
  • Airport shuttle fee: MXN 150 per room (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Plaza Palenque Inn
Plaza Palenque
Plaza Palenque Hotel
Hotel Plaza Palenque Hotel
Hotel Plaza Palenque Palenque
Hotel Plaza Palenque Hotel Palenque
Plaza Palenque Hotel Convention Center

Hotel Plaza Palenque Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 74 out of 188 reviews
Rating 8 - Good. 69 out of 188 reviews
Rating 6 - Okay. 30 out of 188 reviews
Rating 4 - Poor. 9 out of 188 reviews
Rating 2 - Terrible. 6 out of 188 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Jesús

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

EVERARDO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Buen lugar cerca del TREN MAYA
Stayed 3 nights in Nov 2024

10/10 Excellent

Jose Arturo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Siper
Excelente servicio y atencion
Stayed 2 nights in Aug 2024

8/10 Good

Francisco, Vero Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Very old and need update . Bathroom and beds very old
Stayed 1 night in Aug 2024

8/10 Good

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Abel

Stayed 1 night in Apr 2024

10/10 Excellent

Mayela

Stayed 3 nights in Mar 2024

6/10 Okay

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Basic Hotel
The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.
Stayed 3 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
had what I wanted
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

2/10 Terrible

Xeyli

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Guillermo

Stayed 1 night in Nov 2023

2/10 Terrible

PEDRO

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.
Stayed 5 nights in Oct 2023

10/10 Excellent

Jerry

Stayed 2 nights in Jun 2023

10/10 Excellent

MATEO, MONTCLAIR

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great price for this hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Elizabeh

Stayed 2 nights in May 2023

8/10 Good

Martha Alejandra

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Agradable
El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas
Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center
Stayed 1 night in Dec 2021

8/10 Good

Ercilda

Liked: Cleanliness
Stayed 1 night in Aug 2021

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect
Stayed 1 night in Feb 2021

10/10 Excellent

Esthela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location and close to center town. Nice pool and restaurant in a court yard setting.
Stayed 1 night in Mar 2019