*Savings based on Hot Rate® hotel bookings made as compared with the lowest published rates found on leading retail travel sites. Hot Rates are different from retail rates. With Hot Rates you enter the date, location and star rating. Hotel revealed only after booking. All bookings final. Prices do not include taxes & fees.
*Based on Hot Rate® bookings over 12 months vs. lowest published rates on leading retail sites. Hot Rates are different from retail rates. Hotel revealed only after booking. Bookings final.
Hotel Amenities
Property Features
Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This Palenque hotel also offers an outdoor pool, a terrace, and multilingual staff. Concierge services and wedding services can be provided. Onsite self parking and valet parking are complimentary.
Winíka Alterra is a smoke-free property.
- Number of outdoor pools - 1
- Number of bars/lounges - 1
- Number of poolside bars - 1
- 24-hour front desk
- Tours/ticket assistance
- Year Built - 2016
- Free self parking
- Free WiFi
- Pool sun loungers
- Free valet parking
- Smoke-free property
- Terrace
- Luggage storage
- Wheelchair accessible – no
- Breakfast available (surcharge)
- Number of restaurants - 1
- Concierge services
- Snack bar/deli
- Pool umbrellas
- Laundry facilities
- Total number of rooms - 5
- Wedding services
- Airport transportation (surcharge)
- Garden
- Multilingual staff
Family Friendly Amenities
- Number of outdoor pools - 1
- Free WiFi
- Snack bar/deli
- Laundry facilities
Room Amenities
Winíka Alterra offers 5 accommodations with complimentary bottled water and complimentary toiletries. Rooms open to furnished balconies. Accommodations offer separate sitting areas and include desks. This Palenque hotel provides complimentary wireless Internet access. Bathrooms include showers. Housekeeping is provided daily.
- Room service (limited hours)
- Daily housekeeping
- Private bathroom
- Free toiletries
- Desk
- In-room climate control (air conditioning)
- Separate sitting area
- Free bottled water
- Shower only
- Free WiFi
- Furnished balcony
- Towels provided
- Number of bathrooms - 1
- Bed sheets not available
Parking
Free self parking , Free valet parking
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Food & Drink
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 11:30 AM.
Winíka - Overlooking the pool and garden, this fine-dining restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Spa Services
- Massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Upper floors accessible by stairs only
Nearby Activities
Recreational amenities at the hotel include an outdoor pool.
Hotel Policies
Payment types
Fees
Optional extras
- Fee for cooked-to-order breakfast: approximately MXN 85 to 155 per person
- Airport shuttle fee: MXN 2000 per vehicle (one-way, maximum occupancy 6)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in
Check-in time starts at 2 PM
Check-out
Check-out time is 1 PM
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Cashless payment methods are available for all transactions.
Service animals are allowed
Service animals are exempt from fees/restrictions
Guest accommodation is sealed after cleaning
Cashless transactions are available
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Reservation is not required for facilities onsite
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
Mobile key entry is not available
Debit cards not accepted
Food service has been amended for enhanced safety
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available through room service
No gap period between guest stays
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets not allowed (service animals welcome)
We should mention
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.
Hotel Names
- Winíka Alterra Hotel Palenque
- Winíka Alterra Hotel
- Winíka Alterra Palenque
- Winíka Alterra Hotel
- Winíka Alterra Palenque
- Winíka Alterra Hotel Palenque
Hotel Reviews
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