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Hotel Alessandra

2.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Alessandra

Beach
View from room
View from property
Interior
Reception

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Via Divisi, 99, Palermo, PA, 90133
  • Via Maqueda
    1 min walk
  • Via Roma
    1 min walk
  • Ballaro Market
    4 min walk
  • Palermo (PMO-Punta Raisi)
    46 min drive

Room options

View all photos for Standard Double Room

Premium bedding, down comforters, in-room safe, individually decorated

Standard Double Room

  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Premium bedding, down comforters, in-room safe, individually decorated

Triple Room

  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Room, 2 Twin Beds

Premium bedding, down comforters, in-room safe, individually decorated

Standard Room, 2 Twin Beds

  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Premium bedding, down comforters, in-room safe, individually decorated

Quadruple Room

  • City view
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

View all photos for Single Room

Premium bedding, down comforters, in-room safe, individually decorated

Single Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite

Junior Suite | Premium bedding, down comforters, in-room safe, individually decorated

Junior Suite

  • City view
  • Sleeps 5
  • 1 Double Bed and 2 Twin Beds

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Interior detail

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Spa
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very Good, (461)
The price is $90
per night
$107 total
includes taxes & fees
Jan 10 - Jan 11
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About this property

Hotel Alessandra

Palermo hotel connected to a shopping center in Palermo Historical Center
This smoke-free hotel features a bar/lounge, coffee/tea in a common area, and 24-hour room service. WiFi in public areas is free. Additionally, concierge services, a library, and express check-in are onsite.
Hotel Alessandra offers 20 accommodations with safes and designer toiletries. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. A pillow menu is available. Digital television is provided. Bathrooms include showers with rainfall showerheads, bidets, complimentary toiletries, and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. Cribs/infant beds (surcharge) and rollaway/extra beds (surcharge) are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.
Hotel Alessandra features a library, multilingual staff, and tour/ticket assistance. Wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. For a surcharge, an airport shuttle (available on request) is offered to guests. This Belle Époque hotel also offers coffee/tea in a common area, concierge services, and 24-hour room service.

Hotel Alessandra is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Late night fare is available from 24-hour room service.

Languages

English, French, Italian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 11:30 PM on request

Food and drink

  • Buffet breakfast available for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge
  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Belle Époque architecture
  • Built in 1916
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 8:00 AM; Check-in end time: 8:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: EUR 20
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
This property is in a limited traffic zone.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
5 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 25.0 per night
Cribs (infant beds) are available for EUR 5.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.50 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 5 for adults and EUR 5 for children
  • Airport shuttle fee: EUR 45 per person (one-way)
  • Late check-out fee: EUR 20 (subject to availability)
  • Crib (infant bed) fee: EUR 5.0 per night
  • Rollaway bed fee: EUR 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Alessandra Palermo
Hotel Alessandra
Hotel Alessandra Palermo
Alessandra Hotel Palermo
Hotel Alessandra Palermo, Sicily
Hotel Alessandra Hotel
Hotel Alessandra Palermo
Hotel Alessandra Hotel Palermo

Hotel Alessandra Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 129 reviews" "
Rating 8 - Good. 56 out of 129 reviews" "
Rating 6 - Okay. 34 out of 129 reviews" "
Rating 4 - Poor. 8 out of 129 reviews" "
Rating 2 - Terrible. 3 out of 129 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

6/10 Okay

David

Disliked: Staff & service
Get some Exercise!
The hotel is old and funky. Rooms are adequate, but not as advertised. The room was advertised on Hotels.com as with a desk and WiFi in the room. It had neither and the Alessandra manager was very unapologetic nor helpful at all about these misleading claims. The hotel is also on the THIRD floor (not second floor) with NO Elevator. Not bad once you've moved in, but be aware of having to carry your luggage up three flights of stairs to your room. Staff, other than the manager, was friendly and all spoke English.
Stayed 3 nights in Oct 2018

8/10 Good

Nicola, Essex

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for the cathedral, the market and the only 5 minutes from the bus station.
Stayed 7 nights in Oct 2018

4/10 Poor

Phyllis

Disliked: Property conditions & facilities, room comfort
This hotel could use some upgrades and still keep the charm...no elevator and 75 steps up to the actual hotel! With luggage it is brutal! This info should be stated as compromised individuals would not make it. Location close to main streets of Palermo's shopping. Great service getting an airport lift, which was on time @4AM! That is the best I have to say about this hotel.
Stayed 1 night in Sep 2018

6/10 Okay

Gai, Israel

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is located in the old center but the neighborhood is not optimal. The entrance is strange but when you climb the two floors the hotel itself is clean and pleasant. The rooms are designed in a classic manner and has some incense smell which for me was tolerable but my wife hated it.
Stayed 2 nights in Aug 2018

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location wiyth friendly staff
We had a thoroughly enjoyable time in Palermo and the Hotel Alessandra was very convenient. There was a good breakfast and the staff were very helpful.
Stayed 3 nights in May 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old World gem.
Walk barely 10 minutes from the crowded streets surrounding the train station to Hotel Alessandra. Once you have navigated the stairs to the second floor, you enter into a bygone era. There are several lounging areas that are inviting and warm, like a hug from grandma. This is definitely "old world" at its finest. Meet Alessio, one of the staff, who treats guests like family, offering advice on where to go and what to see in perfect English... a real gentleman. If you are looking for a quiet, relaxing hotel, then Hotel Alessandra is it.

6/10 Okay

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Great budget priced hotel in historic centre of Palermo within walking distance of all the main historic sites and close to transport routes to places such as Monreal and Mondello. Antonio and the rest of the staff were very welcoming and obliging. Room was a little 'tired' but bed was comfortable. Good breakfast. Probably not suitable for people with mobility problems as there are quite a few steps to climb but didn't present a problem for us.

8/10 Good

sami-matti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
brilliant location
unique hotel in the center of palermo. brilliant location. value for money. interior is one-of-a-kind. a lift would be a nice. climbing 3floors with luggage is a pain. recommended.

8/10 Good

Jean-Noel, Avening

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great hotel for an affordable price
The hotel is about 5 minutes (walking) from the station. It is in an old palace which has seen better days but retains a certain charm. The reception and rooms are on the second floor but it’s a long way climbing up the stairs. You need to be fit and able bodied. The room we had was fairly large with a king size bed with a firm mattress. There is a big wardrobe, a chest of drawers, 2 chairs and a tv. The bathroom is OK with shower, wc, bidet, sink, mirror and hair dryer. It could do with some refurbishment. Both bedroom and bathroom are clean. From the bedroom window overlooking via Maqueda, you have some good views. The situation of the hotel is ideal as you can access many of the sites (churches, museums…etc….) on foot. Breakfast is a buffet with limited choice but it’s OK. The reception is open 24h a day. The staff, in particular Antonio, are very friendly and helpful.

8/10 Good

Eva, England

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing value for money hotel.
Yes, the hotel is on a second floor with no lift and I can understand this can be a problem for some people. We had very little luggage so climbing all the way up did not worry as at all. However, the location is spot on, right in the heart of Palermo, five minutes walk to Quatro Canti (Four Corners). One can easily walk everywhere and enjoy some great restaurants nearby and all the main attractions of the city. The staff was wonderful; they could not do enough for us. The hotel is very pleasing inside and does not have a feel of a cheap hotel, however, the rooms vary and some are not very nice (room 11), but some are beautiful. It depends how long you are planning on staying, if more than one night, I would recommend asking for/or selecting a better room and paying a bit more (the prices are cheap anyway). Breakfast is very basic but acceptable. The atmosphere at the hotel is very relaxed and extremely friendly. I would definitely stay here again. For a cheap hotel, this one is great!

10/10 Excellent

Callidus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly good central location.
Wonderfully atmospheric hotel and interesting city. Thoroughly recommended.

10/10 Excellent

Petr, CZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIce hotel in center
only one bad thing no lift

10/10 Excellent

Ganna K, Kyiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to train station
Close to train station. Clean in the rooms. Helpful staff (24h Reception). Recomended!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
problem was carrying heavy luggage up 4 floors

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for stay in Palermo
Great location in central Palermo as we could walk any where. Easy walking distance from train station. Staff were very friendly and helpful, breakfast ok. Yes there are stairs to get to with no elevator but we were fine with that. Hotel was prefect for us and have no problems with staying there again.

6/10 Okay

Vanessa, London

Liked: Cleanliness, staff & service
Good budget hotel
Friendly staff. Good budget hotel. I didn't have the breakfast but you don't need to as there is a good market nearby and the coffee in Palermo is awesome. The location is good for access to the train/bus station but it is not in a very nice part of Palermo. I didn't feel unsafe though. Overall good budget hotel for the price. The beds are tiny though - if you are taller than 5ft5 your feet would probably hang off the edge!

6/10 Okay

N.thas

Liked: Cleanliness, property conditions & facilities, room comfort
It nice but no wi fi was working in the room. Friendly staff

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy
Exactly what I needed! Close to train, friendly and helpful staff. Breakfast was par at best, but oh well

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Located in the center of town its close to the constant buzz of activity,spacious room is close walk to attractions No lift be warned with heavy bags Very pretty fussy decor. Lovely

10/10 Excellent

K. Geraci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Alessandra - Great Value!
Hotel Alessandra turned out to be very clean, comfortable, safe and very conveniently located only two or three blocks from the train station, Palermo Centrale. The staff was very helpful... my Italian-speaking ability wasn't so good but the staff could speak some English and surprisingly, one of the staff spoke fluent Spanish (he was Sicilian but had worked in Spain) which helped as I spoke better Spanish than Italian (being from Texas). The hotel was a great value, very reasonable priced and I will definitely stay there again whenever I return to Palermo.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Great hotel. Great location. Nice rooms.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Alessandra! Hotel Horrible!
Mean breakfast, mean reception, noisy all the night, bedbuuuuugs all the beds! This hotel really destroys Italy!!!!!!!

10/10 Excellent

Sebastian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sebastian
Very close to the city centre, looks great inside, no lift - hotel on the 2nd floor,

8/10 Good

Solomon, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Clean, comfortable hotel very conveniently located. The only disadvantage: it is on the second floor without elevator

8/10 Good

Giacomo, Palermo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personane gentile camere e servizio e colazione ottimo io sono soddisfatto del mio soggiorno
Stayed 1 night in Dec 2019