2/10 Terrible
Antonio
Jun 10, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The biggest complaint that I have is the cleanliness, or, more accurately, the lack thereof. There were roaches and bugs in the stair wells, halls, and elevator, of which I had to use the “service elevator” because the guest elevator didn’t work. But, even with all of that, I didn’t complain. I felt that I could make it work because the room wasn’t terribly dirty and I never found a bug in my room. However, I received terrible news, the worst that you can get about a family member, and had to cut my 9 day vacation to 2 days. They didn’t care. To book the room through Expedia I had to pay for it all up front and it was non-refundable. The price wasn’t any different had I been doing the reservation day by day, so there was no advantage to me, but I did it all at once anyway. They don’t care that someone died. That I could NOT have foreseen this. They just wanted my money. They got paid for an entire 6 days without me getting a dime back. But, that is okay because I now know that I will never stay there nor use Expedia again. Lessons were learned. I will be posting this review on every platform possible. Traveler beware.
Antonio
Stayed 6 nights in Jun 2025
