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Wonderful stay. So much better than the competitors and very clean. That shower head…phenomenal. I am definitely going to stay here again if I am able to
Apparently there is no complementary water unless you book on a high floor. Nor is there complimentary cofee in the morning. No bell staff to help unload luggage and the tubes of moisturizer and the shower caps were not replaced once used up.
Everything went well except one thing. When coming in, I asked for the top floor not to hear people walking above me as I have in the past. I was put on the sixth floor, which I thought was the top floor at the time, but it wasn’t. What I didn’t want to happen happened. We heard people walking up and down in their room above us. It was annoying, but other than that everything was fine.
The associates at the front desk need training on making the guests’ stay easier. My 18-year old son wasn’t allowed to do anything (getting a new key, using facilities, etc.) without making me come downstairs to approve it in person, and showing my ID at least 6 times over 5 days because they “didn’t remember us”. Won’t stay here again.