8/10 Good
Melissa
Traveled with partner
Mar 4, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to be able to give Andreas 5 stars. It's a well maintained property. The breakfast box is much more than you get at other places. Coffee and candy bars are a great addition, as are stations for water w/lemon. Pool is well heated and the staff are constantly cleaning. The location is central to and despite being just off the street its not noisy. The staff is very friendly bordering on strict. That was our big issue, I get that there are "rules" but they take it to an extreme. The pool was full one day and 2 guests checking in sat down on the "reserved" chaise for rent. It was 3pm so no one was planning to rent it but they were told they could not sit there even to sit their champagne. So they moved to another spot on
the wall and were told that blocked a staircase. Not the friendliest welcome. NO WATER BOTTLES AT THE POOL! (ok, we get it but to come take them away from us and make us use plastic instead of our reusable bottles is a waste for the environment). One day a gentlemen tried to move his chair to get some sun. Nope.cant move anything. The staff was friendly but we felt like we were scolded constantly. It is still one of the best properties and we want to come back next year but here's the kicker- I asked to book when we left and were told its not open for booking's yet. Then I asked (since I had used EXPEDIA) if I would get an email or bounceback offer and was told "we dont do that". I guess they are so busy they don't need /want return guests.
Melissa
Stayed 6 nights in Feb 2025